After reading many of my fellow geekzoner's reports on ISPs I thought Slingshot would be the best provider for me (fair balance on price vs. quality of customer service).
I am currently have phone line and broadband with Vodafone and completed on online application for the 'Just Broadband' package on Sunday 24 January.
I have yet to receive so much as a cursory (and I thought industry standard) 'Welcome to Slingshot' e-mail. I called the 0800 number only to be told that no action had been taken due to my status being that of a lowly 'prospect'..!?
So, I've given it another couple of days and tried to call the 0800 this morning. No answer. I was told (by the anonymous voice) to call back within business hours. They mean to say that 9:05am on a Monday morning is not 'business hours'!? I appreciate that today is Auckland Anniversary day but there is quite a lot of New Zealand south of the Bombay Hills and requiring a little customer service.
Whatsmore, in looking on their website into how to make a complaint, they've written that the best way is to give them a call!
How do I join Slingshot? I've completed the online application, called for assistance, and I am now being actively ignored. What more am I supposed to do?
My sage forum readers -- am I overreacting? or is a service-company providing the service they purport to supply a little too much to ask in this day and age?
All I'm wanting is status report! Already, I'm going to have to pay an extra month's worth of line rental to Vodafone due to their slothful attitude.