Hi There Slingshot,
I would very much like to let you know about one amazing customer service representative you have working there.
After having a problem for about 3 weeks, and after calling 2 customer service representatives (first one, couldn't understand due to accent, told me it was my problem and sent me a log of data relating to a month ago, which was totally irrelevant, and the second one who I also couldn't understand due to accent, told me that I needed to spend an extra $10 per month on a static IP to fix my problem). On October 15th, I finally got fed up and called Slingshot helpdesk again, to be connected to Warren (I believe that's his name). Warren listened to my issue, and Warren, who did not have an accent and was actually understandable (sounded like a kiwi speaking actually!) went through all of my information that I had provided the previous technicians and came up with a very smart solution that neither of the other technicians had thought of. After about an hour, and multiple apologies from Warren for the wait, my problem was solved.
It is customer service reps like this that will make your company succeed. I was seriously considering leaving Slingshot before my issue was resolved. Your awesome representative just saved you a customer.
If your company was to have more of such reps, I would not hesitate to refer more users to your service.