gnfb1234:kyhwana2: Post your modem stats?
Download Speed: 1665 kbps (208.1 KB/sec transfer rate)
Upload Speed: 441 kbps (55.1 KB/sec transfer rate)
Latency: 67 ms
Jitter: 6 ms
Packet Loss: 0 %
is that what you mean?
Yep. Thats from the modem itself? That's a pretty crap sync rate. Have you tried an isolation test? (Remove all the phones/plug the modem straight into the primary jack, etc)
In this case, the tech might be telling the truth!
You'll probably only ever be able to get ~160KB/s downloads on your line, at that sync rate.