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1762 posts

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Topic # 80205 29-Mar-2011 03:11 Send private message

Slingshot has a problem with it's data billing system. Slingshot says "if you exceed your data allowance, your connection will be slowed down to 'dial-up speeds' until your next bill date or you can top-up your allowance by buying an additional 'Data Block'."

But that isn't the whole story because of their problem with the billing system there is a window of up to 20mins before the billing system see that your cap has run out and your connection gets slowed to dialup speeds. That means users can still surf the internet at full speeds until then.

Now, if you don't buy another data block, Slingshot writes off that data but if you do buy another data block then Slingshot bills you for the data you used before their billing system capped you to dialup speeds.

That means that a user can buy a data block only to find most of it gone before that get to use it.

That seems unfair. Users who don't support Slingshot by buying more data blocks get it for free, while the users who do buy more data get billed for it.

Slingshot know about this issue but have nothing on their website or help section to explain it.
It was asked about on Slingshot unofficial forums and a couple of staff where not so helpful, one describing the customer as 'stupid' and the other posting the picture below outlining the issue.
Just bought 6gb of Data and it gets used up in seconds??





I wish Slingshot would fix this issue, all they would need to do is when the account gets closer to using all it's data, that they test the data left more often than every 20mins.
Or they could write off that data used, like they do for the people who don't buy more data.

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  Reply # 453006 29-Mar-2011 06:49 Send private message

I don't see the problem? Slingshot miss out if you don't buy a data block because their system has an exploitable quirk. And if you DO purchase a data block you get exactly what you pay for..



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  Reply # 453011 29-Mar-2011 07:24 Send private message

It's Slingshot problem and users are having to pay for it.
There is no way to see how much data you owe before buying a new datablock.
The advertising said something like, when you use all your data your speeds will reduced to dialup at no extra cost. But there is an extra cost.
Slingshot writes off the data for the free loaders but cuts it from the users who pay for more data.

The say "We let you know when you're reaching your broadband data limit, so you don't end up with an unexpected bill.", but when you buy new datablocks, you get an unexpected bill.

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Vodafone NZ

  Reply # 453013 29-Mar-2011 07:52 Send private message

So you require real time rating if data




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  Reply # 453077 29-Mar-2011 11:06 Send private message

It is unfair but it is just the way it is. You'd have a point if they charged you for data you didn't use but you have used the data you've been charged for.

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Master Geek


  Reply # 453081 29-Mar-2011 11:13 Send private message

You're right, it's completely unfair that Slingshot don't part charge you for any data you use on their system instead of just forgetting about it. They should completely fix that. ;)

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  Reply # 453283 29-Mar-2011 21:22 Send private message

Last time I was not buying automatically, I was also pinged for the data used while slowed to sub dialup speeds too.




Richard rich.ms

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