Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1747 posts

Uber Geek
+1 received by user: 35

Trusted

Topic # 80205 29-Mar-2011 03:11 Send private message

Slingshot has a problem with it's data billing system. Slingshot says "if you exceed your data allowance, your connection will be slowed down to 'dial-up speeds' until your next bill date or you can top-up your allowance by buying an additional 'Data Block'."

But that isn't the whole story because of their problem with the billing system there is a window of up to 20mins before the billing system see that your cap has run out and your connection gets slowed to dialup speeds. That means users can still surf the internet at full speeds until then.

Now, if you don't buy another data block, Slingshot writes off that data but if you do buy another data block then Slingshot bills you for the data you used before their billing system capped you to dialup speeds.

That means that a user can buy a data block only to find most of it gone before that get to use it.

That seems unfair. Users who don't support Slingshot by buying more data blocks get it for free, while the users who do buy more data get billed for it.

Slingshot know about this issue but have nothing on their website or help section to explain it.
It was asked about on Slingshot unofficial forums and a couple of staff where not so helpful, one describing the customer as 'stupid' and the other posting the picture below outlining the issue.
Just bought 6gb of Data and it gets used up in seconds??





I wish Slingshot would fix this issue, all they would need to do is when the account gets closer to using all it's data, that they test the data left more often than every 20mins.
Or they could write off that data used, like they do for the people who don't buy more data.

Create new topic
359 posts

Ultimate Geek
+1 received by user: 1


  Reply # 453006 29-Mar-2011 06:49 Send private message

I don't see the problem? Slingshot miss out if you don't buy a data block because their system has an exploitable quirk. And if you DO purchase a data block you get exactly what you pay for..



1747 posts

Uber Geek
+1 received by user: 35

Trusted

  Reply # 453011 29-Mar-2011 07:24 Send private message

It's Slingshot problem and users are having to pay for it.
There is no way to see how much data you owe before buying a new datablock.
The advertising said something like, when you use all your data your speeds will reduced to dialup at no extra cost. But there is an extra cost.
Slingshot writes off the data for the free loaders but cuts it from the users who pay for more data.

The say "We let you know when you're reaching your broadband data limit, so you don't end up with an unexpected bill.", but when you buy new datablocks, you get an unexpected bill.

15534 posts

Uber Geek
+1 received by user: 826

Trusted
Vodafone NZ
Subscriber

  Reply # 453013 29-Mar-2011 07:52 Send private message

So you require real time rating if data




1315 posts

Uber Geek
+1 received by user: 38

Subscriber

  Reply # 453077 29-Mar-2011 11:06 Send private message

It is unfair but it is just the way it is. You'd have a point if they charged you for data you didn't use but you have used the data you've been charged for.

95 posts

Master Geek


  Reply # 453081 29-Mar-2011 11:13 Send private message

You're right, it's completely unfair that Slingshot don't part charge you for any data you use on their system instead of just forgetting about it. They should completely fix that. ;)

10122 posts

Uber Geek
+1 received by user: 266

Trusted
Subscriber

  Reply # 453283 29-Mar-2011 21:22 Send private message

Last time I was not buying automatically, I was also pinged for the data used while slowed to sub dialup speeds too.




Richard rich.ms

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by Sidestep on 16-Apr-2014 16:54 (65 replies)
Pages... 3 4 5


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Lazarui on 16-Apr-2014 12:56 (66 replies)
Pages... 3 4 5


Business vs Residential UFB, why the huge difference in cost??
Created by dman, last reply by pchs on 16-Apr-2014 16:22 (21 replies)
Pages... 2


Problem with NDSCam
Created by haydenmarsh, last reply by Benoire on 14-Apr-2014 21:28 (21 replies)
Pages... 2


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 15-Apr-2014 16:40 (734 replies)
Pages... 47 48 49


True cost of driving ..
Created by rayonline, last reply by alasta on 14-Apr-2014 20:43 (52 replies)
Pages... 2 3 4


Why is there a lack of ultraportables with Intel Iris graphics?
Created by d3Xt3r, last reply by wasabi2k on 14-Apr-2014 13:21 (32 replies)
Pages... 2 3


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by FireEngine on 16-Apr-2014 19:59 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.