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179 posts

Master Geek
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Topic # 92557 1-Nov-2011 19:06 Send private message

This is a post my flatmate has made on the official slingshot forums. He doesnt use geekzone but I do and feel that if their forum is anything like there help desk (40minute wait just to be mucked up about last time we phoned) Then we are more likely to get an answer here : )


Hello.

Here in Tauranga (welcome bay) I am in a flat with 3 others. We joined slingshot a while back as we were told they were implimenting their own ADSL2 hardware in our local exhange before any other ISP. So we joined up quick. This was quite some time ago now. The day the upgrade had completed our speeds were amazing from that day on, for the last year or so infact.

But since the new plans have come out that are no longer unlimited at night and what not. Our speeds have dramaticly turned bad. The reason we went on the 40 gig plan originally was we did no want to be in the shared pool of bandwidth of the old unlimited plan. We are not massive users, we hardly download more during the night where it was unlimited. We quite hapily bought more data each month to get things when we wanted them.

Anyway, what I am getting at is have we been added to a shared pool of bandwidth? We all shruged it off for the first 2 weeks after the new plans came out thiking it was just a issue that would go away. But to be honest it has been getting worse. Maybe "bandwidth pool" is not the right term, more like "Data shaping" If this is the case we are quite happy to join one of the 100 gig plans. But I do not want to change if there is going to be the same issue there. After local and international speed tests, with all over 1100kb's even as the conection as now. I'm guesing we are in the "shaping pool". Or has the old plans bandwidth/speed alocation been sliced to give more to the new plans, maybe to give us a kick towards to new plans perhaps. Either way, whatever we just want a solution.

As of before the new plans what we wanted to get, would normally take 15 mins at 1 meg a sec. Since the new plans arrived, 2 hours +. I dont think it is an exchange issue as other mates in Tauranga/Mount Maunganui on the same plan are having the same issue. We would all like to know what options we have.

Thankyou.

(original post http://forums.italk.co.nz/viewtopic.php?f=15&t=4731&sid=67dab8b8ff0ccb73cb021955e96c0c9a&fb_source=message )

Also noted that our friends that have slingshot joined after us. And yet they have all been 'upgraded' to higher allowance plans and we asked them (our friends) if they went over there original cap and they all said no....We are the only one out of our friends that regularly buy data packs

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20112 posts

Uber Geek
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  Reply # 540026 1-Nov-2011 19:17 Send private message

What are your modem sync stats? This is the most important thing to look at first off.




179 posts

Master Geek
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  Reply # 540029 1-Nov-2011 19:33 Send private message

I found this information on the router.

This was a speed test done just now.

So does this result mean that we are being throttled?
We honestly couldnt care what our speed tests are at the moment....Because they are no indication our download issues.


Statistics     Downstream     Upstream
Line Rate     13102 Kbps     1188 Kbps
Attainable Line Rate     12316 Kbps     1188 Kbps
Noise Margin     5.1 dB     5.8 dB
Line Attenuation     34.5 dB     19.0 dB
Output Power     0.0 dBm     12.8 dBm



EDIT: Tabled from router copy didnt display properly, have fixed that.

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  Reply # 540122 1-Nov-2011 22:51 Send private message

Slingshot apply traffic management to all plans, they even state this on their website.
http://help.slingshot.co.nz/app/answers/detail/a_id/1577/kw/traffic%20management/r_id/102266

Unlimited uses a different bandwidth pool, but capped plans still have traffic management.

Slingshot has very cyclical performance, they bring on-stream more international transit...things will look good for awhile and get progressively worse until they are really bad and they have to buy more again.

They purchased additional x international bandwidth last month (October) and won't add more for the the next y months but will add z new customers between now and y.

Because their prices are lower, they undoubtedly have a worse contention ratio (customers vs bandwidth) on international than other ISP's.

Low price average performance is their business model.

Look at the other threads about Slingshot on GZ, you will notice a trend.

69 posts

Master Geek

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  Reply # 540684 3-Nov-2011 12:33 Send private message

Slingshot consistently reviews it's broadband infrastructure and investments are made on a weekly basis. Infact, the average Slingshot broadband subscriber uses more than twice the national average, which is one reason that Slingshot broadband plans are much larger than competitors, whilst maintaining some of the cheapest broadband prices in the country.

This year, Slingshot has made many significant investments in international IP transit and also in caching technology which has materially improved network performance for its customers. Most recently, in October, we literally doubled the amount of international IP transit allocated to the UNLIMITED broadband pool.

If any customer on geekzone is experiencing poor performance, I would welcome hearing more about it so that we can address the core issue. Email me on [email protected] as necessary

As many will be aware, there are a wide variety of reasons for slower than desirable broadband, not least of which is contention on the Telecom's Wholesale backhaul network (another key reason Slingshot has unbundled 100 exchanges nationally)


Scott Page
[email protected]
 




ScottP

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  Reply # 541338 4-Nov-2011 22:13 Send private message

sapage: Slingshot consistently reviews it's broadband infrastructure and investments are made on a weekly basis. Infact, the average Slingshot broadband subscriber uses more than twice the national average, which is one reason that Slingshot broadband plans are much larger than competitors, whilst maintaining some of the cheapest broadband prices in the country.

This year, Slingshot has made many significant investments in international IP transit and also in caching technology which has materially improved network performance for its customers. Most recently, in October, we literally doubled the amount of international IP transit allocated to the UNLIMITED broadband pool.

If any customer on geekzone is experiencing poor performance, I would welcome hearing more about it so that we can address the core issue. Email me on [email protected] as necessary

As many will be aware, there are a wide variety of reasons for slower than desirable broadband, not least of which is contention on the Telecom's Wholesale backhaul network (another key reason Slingshot has unbundled 100 exchanges nationally)


Scott Page
[email protected]
 


Can you explain this?

 

69 posts

Master Geek

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  Reply # 541400 5-Nov-2011 09:22 Send private message

Hi MattRSK,

To properly diagnose a performance issue, we'd need a bit more information, but based purely upon that speedtest, I'd assume your broadband service was either:

a) 256K plan
b) Throttled because you had used all of your data (obviously wouldn't apply for an unlimited customer)

Since you are reporting this on geek zone, I assume there must be a more technical issue -can you please email me your accounts details so we can get the team looking into it asap?

thanks

Scott Page
[email protected]
 




ScottP



179 posts

Master Geek
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  Reply # 541401 5-Nov-2011 09:22 Send private message

I have gotten another router. When it arrives ill do some testing with that. Something else to cross off the list.

69 posts

Master Geek

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  Reply # 541402 5-Nov-2011 09:25 Send private message

KennyM - drop me an email with your Slingshot account details -We will help you resolve the problem.

[email protected] 




ScottP

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  Reply # 541412 5-Nov-2011 09:55 Send private message

Just to confirm Slingshot can be fast :) (I live 2 doors away from an adsl2+ cabinet)

 

69 posts

Master Geek

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  Reply # 541413 5-Nov-2011 09:59 Send private message

Thanks DJShadow - its nice to hear some of the good news as well :)




ScottP

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  Reply # 541489 5-Nov-2011 17:58 Send private message

DjShadow: Just to confirm Slingshot can be fast :) (I live 2 doors away from an adsl2+ cabinet)


Sure of course national speed should be fine.

Here's a live steam on twitch.tv (gaming section of justin.tv) that runs 24x7, it uses about 200-300KB/s (2Mbit) of international bandwidth, would like to hear if you can watch it smoothly on Slingshot in peak time (5pm-11pm)

http://www.twitch.tv/srklive

69 posts

Master Geek

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  Reply # 541498 5-Nov-2011 18:14 Send private message

DjShadow - I'm having no problems viewing that now (6pm Saturday), however I'm in Auckland City near the exchange. I did notice that Justin.tv has a reporting mechanism attached to every video, enabling viewers to report video streaming issues -  obviously their server load will be contributing factor to performance, especially when they have a lot of people using their servers. 

Are you seeing problems with your broadband connection? if so, drop me a line and I will get someone to investigate further for you.

Scott Page
[email protected] 




ScottP

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  Reply # 541629 6-Nov-2011 09:50 Send private message

um, I'm personally not having any problems with speed lol
tho I do note I have had the chance to run the same speedtest on xtra and slingshot - xtra will max the line almost right away, slingshot seems to idle around the 10-11mb area but spikes upto the speed you see above

I did however download the Windows 8 developer preview ISO in 30 mins in the middle of peak time (3.6gig)

otherwise I've got no complaints, just waiting to see the new mobile offer involving XT

1631 posts

Uber Geek
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  Reply # 541850 7-Nov-2011 01:02 Send private message

DjShadow: um, I'm personally not having any problems with speed lol
tho I do note I have had the chance to run the same speedtest on xtra and slingshot - xtra will max the line almost right away, slingshot seems to idle around the 10-11mb area but spikes upto the speed you see above

I did however download the Windows 8 developer preview ISO in 30 mins in the middle of peak time (3.6gig)

otherwise I've got no complaints, just waiting to see the new mobile offer involving XT


Doesn't microsoft stuff come through local Akamai servers? But I too notice that international traffic isn't reliable during peak times and often damn frustrating, although its pretty good right now (just before 1am).

speedtest




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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  Reply # 541864 7-Nov-2011 03:52 Send private message

webwat: 

Doesn't microsoft stuff come through local Akamai servers?


Yes, or from slingshots cache servers since it's an iso like that via http is static content that can be cached.

 

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