Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | ... | 26
631 posts

Ultimate Geek
+1 received by user: 103


  Reply # 576568 2-Feb-2012 22:12 Send private message

I'm aware of that. I'm not complaining but it's got progressively slower in the last day compared to the last two weeks.

Still, thankfully I have Telecom DSL as the primary connection for when I need things in a hurry

423 posts

Ultimate Geek
+1 received by user: 15


  Reply # 576585 2-Feb-2012 22:38 Send private message

Slingshot: Hi Altron,

Trace looks ok, As Jarsky says we cannot overly troubleshoot d/l speeds from your seedbox but if you could do some generic speed tests and some nat/int downloads to see if everything is effected we can go from there,

If you PM me your account details i can start looking at things from this end to make sure nothing is out of place,

Thanks,
Joe.
SS Technical Manager.


I'm away from home at the moment so can't do speed tests. But at the time I did a few speed tests to local servers and they were fine=20megabit line.
My slingshot connection to seedbox has been great (full 2.2MB/s download speed at any hour) For the 3 weeks since ive had it.
I'm aware of the network priotization but I consider 100KB/s too slow for a connection that's been running well.

Who knows, it may of been a tech blip. I'll Check it when I get home tomorrow (Friday )

423 posts

Ultimate Geek
+1 received by user: 15


  Reply # 577069 3-Feb-2012 23:18 Send private message

ALTRON:
Slingshot: Hi Altron,

Trace looks ok, As Jarsky says we cannot overly troubleshoot d/l speeds from your seedbox but if you could do some generic speed tests and some nat/int downloads to see if everything is effected we can go from there,

If you PM me your account details i can start looking at things from this end to make sure nothing is out of place,

Thanks,
Joe.
SS Technical Manager.


I'm away from home at the moment so can't do speed tests. But at the time I did a few speed tests to local servers and they were fine=20megabit line.
My slingshot connection to seedbox has been great (full 2.2MB/s download speed at any hour) For the 3 weeks since ive had it.
I'm aware of the network priotization but I consider 100KB/s too slow for a connection that's been running well.

Who knows, it may of been a tech blip. I'll Check it when I get home tomorrow (Friday )


Argh! Still brutally slow.. 

300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 577162 4-Feb-2012 11:47 Send private message

Could I get some help with my phone line please.

A week ago I moved my phone line to Slingshot so now all my broadband and phone services are with them.
I know Slingshot have gear in the exchange I am on and I should be able to get the cheaper $41 line rental and go on an LLU connection for broadband, however when I got the letter in the mail I see I am paying $51 a month for line rental and am still on a Telecom wholesale connection is this right?




Now on Slingshot Better Network and it's better.

Share Image

69 posts

Master Geek

Trusted

  Reply # 577169 4-Feb-2012 12:02 Send private message

re:

Could I get some help with my phone line please. 

A week ago I moved my phone line to Slingshot so now all my broadband and phone services are with them. 
I know Slingshot have gear in the exchange I am on and I should be able to get the cheaper $41 line rental and go on an LLU connection for broadband, however when I got the letter in the mail I see I am paying $51 a month for line rental and am still on a Telecom wholesale connection is this right?______

TECHMEISTER:

Unfortunately not all homelines can get Slingshots Better Network, even when we have equipment installed in the exchange - there are a number of factors, including cabinetization, distance from exchange and cabinet -type which can determine this.
 
We have a fairly accurate eligibility checker on our Slingshot website at www.slingshot.co.nz - (top left of page).

Give that a go, and then head into the bundles section of the website to see which pricing and services apply at your physical address.

Also - feel free to email me directly with your account number. 

Regards

Scott Page
Slingshot General Manager
[email protected]
 




ScottP

300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 577211 4-Feb-2012 14:22 Send private message

sapage: re:

Could I get some help with my phone line please. 

A week ago I moved my phone line to Slingshot so now all my broadband and phone services are with them. 
I know Slingshot have gear in the exchange I am on and I should be able to get the cheaper $41 line rental and go on an LLU connection for broadband, however when I got the letter in the mail I see I am paying $51 a month for line rental and am still on a Telecom wholesale connection is this right?______

TECHMEISTER:

Unfortunately not all homelines can get Slingshots Better Network, even when we have equipment installed in the exchange - there are a number of factors, including cabinetization, distance from exchange and cabinet -type which can determine this.
 
We have a fairly accurate eligibility checker on our Slingshot website at www.slingshot.co.nz - (top left of page).

Give that a go, and then head into the bundles section of the website to see which pricing and services apply at your physical address.

Also - feel free to email me directly with your account number. 

Regards

Scott Page
Slingshot General Manager
[email protected]
 


Hi Scott

I have done this and the cheapest price goes down by $21 so I assumed I can get on an LLU connection 




Now on Slingshot Better Network and it's better.

Share Image

152 posts

Master Geek
+1 received by user: 16


Reply # 577490 5-Feb-2012 12:48 Send private message

We have the Slingshot unlimited broadband plan. I was online checking the bill. I noticed the option to "activate free dialup", thinking free dialup could be useful when travelling, I activated it. 10 minutes later, the broadband shuts off. What I didn't realise was that activating free dialup would change our plan to dialup instead of keeping broadband. I phoned customer care and they claimed that the ADSL password had been changed and insisted that I set a new one. I loaded the new password into the modem and restarted it but no, the internet still didn't work. While I was on the phone, the operator claimed the internet would work fine without even restarting. Now I'm using the internet tethered from my phone and can't activate the broadband. PLEASE could someone help!

69 posts

Master Geek

Trusted

  Reply # 577491 5-Feb-2012 12:51 Send private message

Hi JoshWright - you can only use your credentials for one concurrent session i.e. use Dialup or use Broadband, but not both at the same time.

I don't think that you should have been required to change your password, unless it was for a different reason.

Regards

Scott Page 




ScottP

152 posts

Master Geek
+1 received by user: 16


  Reply # 577492 5-Feb-2012 12:55 Send private message

If I PM'd you the account number do you think you'd be able to switch us back onto broadband? We did test the dialup earlier this morning but disconnected when we finished.

69 posts

Master Geek

Trusted

  Reply # 577493 5-Feb-2012 12:58 Send private message





ScottP

423 posts

Ultimate Geek
+1 received by user: 15


  Reply # 577927 6-Feb-2012 19:20 Send private message

My international FTP speeds have taken a nose dive from 2MB/s to around 200KB/s any time of the day.
It started last Thursday evening. like someone flipped a switch=instant full time terrible download speed.

282 posts

Ultimate Geek
+1 received by user: 29


  Reply # 580310 11-Feb-2012 22:22 Send private message

Speeds have taken a sharp dive since this morning, is this normal for the unlimited plan?



 
Download Speed: 983 kps (122.9 KB/sec transfer rate)
Upload Speed: 1014 kps (126.8 KB/sec transfer rate)
Packet Loss: 0 %
Jitter: 1 ms
Latency: 9 ms 
Test Server: nz-akl 





69 posts

Master Geek

Trusted

  Reply # 580312 11-Feb-2012 22:30 Send private message

Hi HowickDota - something odd with your speediest there (may be a symptom) - your two slower speed tests show 500 miles distance to server and your original test shows 50 miles?

Can you please email your account number and I'll get the team to investigate in the morning.

Thanks

Scott Page
[email protected]
 




ScottP

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 580328 11-Feb-2012 23:39 Send private message

HowickDota:
Download Speed: 983 kps (122.9 KB/sec transfer rate)
Upload Speed: 1014 kps (126.8 KB/sec transfer rate)
Packet Loss: 0 %
Jitter: 1 ms
Latency: 9 ms 
Test Server: nz-akl 


HawickDota: By any chance do you know how to find your line rates? Have your line rates taken a dive to?




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


282 posts

Ultimate Geek
+1 received by user: 29


  Reply # 580334 12-Feb-2012 00:04 Send private message

Nah my line rates haven't changed at all, just got a splitter installed a month ago and I'm only about 150m from the cabinet.





1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | ... | 26
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap have failed our company!
Created by dafman, last reply by kornflake on 21-Oct-2014 23:04 (23 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by Flickky on 21-Oct-2014 22:10 (21 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by jonathan18 on 21-Oct-2014 23:12 (32 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Overcharged by Slingshot for months - warning to existing customers
Created by dusty42, last reply by richms on 21-Oct-2014 19:15 (27 replies)
Pages... 2


Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?
Created by Geektastic, last reply by froob on 21-Oct-2014 08:21 (41 replies)
Pages... 2 3


Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)

Spark Socialiser and new plan
Created by saeran, last reply by eXDee on 21-Oct-2014 21:52 (10 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.