Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1762 posts

Uber Geek
+1 received by user: 45

Trusted

Topic # 94438 11-Dec-2011 13:12 Send private message

Slingshot are a pain when it comes to setting up a new connection.
My olds have changed to Slingshot and where told there connection would be ready on 2nd Dec,
that came and went and so we called them up to see what was going on.
The helpdesk guy said that they where lacking some infomation and went off to find out what it was
and returned staying sorry and they didn't need any more info and the connection would happen on the 8th.
Well the 8th came and went and the onlt thing we got was it's now going to be connected on the 12th.

Mean while all this time the phone line has been half converted to Slingshot, so people who phone up when nobody is arround get answered by the slingshot answer phone, which is great, but we don't have access to the answer phone service or any of the slingshot easy phone features. So people could be leaving message and we have no way to tell or collect these message.
Make is worse than not having it at all.

Pretty disapointed but some how, not totally supprised that it didn't work seemlessly.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
16134 posts

Uber Geek
+1 received by user: 1174

Trusted
Vodafone NZ

  Reply # 556587 11-Dec-2011 13:42 Send private message

SS have a thread on GZ you post in if you need help






1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 556592 11-Dec-2011 14:11 Send private message

Thanks John for that, they also have a helpdesk, if you had read that thread you speak of, they also say the will be monitoring the whole geekzone Slingshot Callplus forum group.

Limiting all problems to just one thread is a big cheeky as it limits the scope of errors that Slingshot are having.
A quick glance of the Slingshot Calplus geekzone forum would only show a few threads of issues,, when the reality is they have more people with problems than depicted by the number of threads.

It should be resolved on the 12th, unless they say oh it will be another few days or so. So what can Slingshot do apart to make sure nobody else gets some of there phone services caught in limbo.

367 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 556861 12-Dec-2011 11:56 Send private message

hellonearthisman:
It should be resolved on the 12th, unless they say oh it will be another few days or so. So what can Slingshot do apart to make sure nobody else gets some of there phone services caught in limbo.


Hi

We are constantly refining process to help prevent these sort of issues, however the issues that keep raising their ugly head are issues that are created by a external 3rd party provider. While this doesn't get us off the hook we are still pushing to improve these sort of issues.

Kind Regards
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 17/2 xDSL AnnexM - Cisco 877

Boinc Stats



1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 557217 12-Dec-2011 21:50 Send private message

So having the answer phone service collecting calls and not providing access to these collect the calls is Telsta/Clears problem? Or Telecoms or Slingshot?

BDFL
49181 posts

Uber Geek
+1 received by user: 4167

Administrator
Trusted
Geekzone
Subscriber

  Reply # 557220 12-Dec-2011 21:59 Send private message

johnr: SS have a thread on GZ you post in if you need help


They created a thread asking for people to ask for help there, but nothing preventing people from creating their own threads.
 




367 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 557343 13-Dec-2011 10:53 Send private message

hellonearthisman: So having the answer phone service collecting calls and not providing access to these collect the calls is Telsta/Clears problem? Or Telecoms or Slingshot?


I dont fully understand your question here?

freitasm: They created a thread asking for people to ask for help there, but nothing preventing people from creating their own threads.
 

Agreed, no reason why anyone cant start their own thread about their own concerns or problems they will also get looked at.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 17/2 xDSL AnnexM - Cisco 877

Boinc Stats

BDFL
49181 posts

Uber Geek
+1 received by user: 4167

Administrator
Trusted
Geekzone
Subscriber

  Reply # 557345 13-Dec-2011 10:56 Send private message

hellonearthisman: So having the answer phone service collecting calls and not providing access to these collect the calls is Telsta/Clears problem? Or Telecoms or Slingshot?


If the phone service is provided by Slingshot then the voice mail service is provided by them as well.

 






1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 557481 13-Dec-2011 14:59 Send private message

At the moment, if I call my olds from my Slingshot homeline, the call after 20 seconds is picked up by the Slingshot voice mail services. My olds don't get a notice on there line saying they have new messages (that beep beep beep before dialtone), they also cant dial *55 to access voice mail.

There is also no caller ID logged with the phone calls I make and accessing last caller via *51 like the *55 and other codes gives a no such number.
Cellphone calls don't get picked up by the Slingshot answer phone service.
The also didn't have an answer phone service provided by Telstra/Clear.

They are managing to get some calls but I know that some are also not possible.

Again another deadline has come and gone and DSL has not changed and they are getting a very poor quality phone service.

We have no options but to wait while the telcos play pass the buck.

Update: They say it will be tomorrow and that it was due to shifting from Telstra/Clear To Slingshot via Telecom. My Olds have been loosing calls due to this problem. But tomorrow they will have someone manually perform the setup. Why they didn't do that automatically after the first two times they failed there connection dates and why did we have to call them Slingshot to find out why it wasn't working.

Not a very good start and we are very disappointed with Slingshot, to have lost the ability to receive some phone calls is a major pain.

I hope tomorrow it finally gets connected and we can move on.

367 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 557819 14-Dec-2011 11:49 Send private message

hellonearthisman: At the moment, if I call my olds from my Slingshot homeline, the call after 20 seconds is picked up by the Slingshot voice mail services. My olds don't get a notice on there line saying they have new messages (that beep beep beep before dialtone), they also cant dial *55 to access voice mail. .

Thats not good sounds like theres some fault there with the line, Have you logged it with the helpdesk yet? If so PM me the account and I can arrange for someone to look into this.

hellonearthisman: There is also no caller ID logged with the phone calls I make and accessing last caller via *51 like the *55 and other codes gives a no such number.

Caller ID should be working Unless the caller has blocked caller ID, becuase *51 and *55 don't work I suspect theres major issues possibly even a crossed line.

hellonearthisman:
Cellphone calls don't get picked up by the Slingshot answer phone service.

Theres no reason why cellphone calls don't work, if they don't it sounds like the cellphone provider or providers have no updated their ported number database to show this number is now with slingshot.
This is usually a quick fix when the offending provider is notified.

hellonearthisman:
The also didn't have an answer phone service provided by Telstra/Clear.

I'm not 100% sure what your saying here, but when you migrate to the slingshot network you get all the free features by default EG: Voicemail, CallerID, CallerID block etc.

hellonearthisman:
They are managing to get some calls but I know that some are also not possible.
Again another deadline has come and gone and DSL has not changed and they are getting a very poor quality phone service.
We have no options but to wait while the telcos play pass the buck.

Sounds like a porting issues and customers should not have to suffer.

hellonearthisman:
I hope tomorrow it finally gets connected and we can move on.

I've got fingers crossed too, If you PM me the account number ill do what I can to help.

Kind Regards
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 17/2 xDSL AnnexM - Cisco 877

Boinc Stats



1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 557991 14-Dec-2011 17:34 Send private message

Nebbie:
hellonearthisman:
The also didn't have an answer phone service provided by Telstra/Clear.

I'm not 100% sure what your saying here, but when you migrate to the slingshot network you get all the free features by default EG: Voicemail, CallerID, CallerID block etc.


That was relating to the question from Mauricio.

Today has come and gone and still not connected, emailed Bevin the account details. hope he can help sort this out.

Calls that are not making it through are calls from Slingshot homelines to this new Slingshot connection.

367 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 558116 15-Dec-2011 00:58 Send private message

I've replied, hopefully we get it sorted.

Kind Regards
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 17/2 xDSL AnnexM - Cisco 877

Boinc Stats



1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 558522 16-Dec-2011 02:10 Send private message

One day, hopefully before xmas. Another completion data was set and has passed without any change.

367 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 558639 16-Dec-2011 11:02 Send private message

hellonearthisman: One day, hopefully before xmas. Another completion data was set and has passed without any change.

Yep still not setup its a complete stuff-up.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 17/2 xDSL AnnexM - Cisco 877

Boinc Stats



1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 559717 19-Dec-2011 18:04 Send private message

And the complete stuff-up known as Slingshot continues.
Another deadline has passed and still the internet and homeline have not been changed.

My old are unable to receive calls from other Slingshot customers, so no phone calls from there children, no phone calls from their grandchildren and no other xmas calls from others.

But Slingshot have managed to send out a bill for there call sucking no internet service.

Merry Xmass Slingshot, I hear Santa has a lump of coal for you.

190 posts

Master Geek
Inactive user


  Reply # 559721 19-Dec-2011 18:13 Send private message

hellonearthisman: And the complete stuff-up known as Slingshot continues.
Another deadline has passed and still the internet and homeline have not been changed.

My old are unable to receive calls from other Slingshot customers, so no phone calls from there children, no phone calls from their grandchildren and no other xmas calls from others.

But Slingshot have managed to send out a bill for there call sucking no internet service.

Merry Xmass Slingshot, I hear Santa has a lump of coal for you.


Looks like cheaper is not always better as everyone points out... I would of given up by now 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Does acupuncture work?
Created by timmmay, last reply by geekiegeek on 30-Jul-2014 13:48 (27 replies)
Pages... 2


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by rphenix on 30-Jul-2014 23:18 (66 replies)
Pages... 3 4 5


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


VF, why you lie to me?
Created by kenkeniff, last reply by MadEngineer on 30-Jul-2014 22:05 (55 replies)
Pages... 2 3 4


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by Jase2985 on 31-Jul-2014 07:13 (68 replies)
Pages... 3 4 5


"keyless" keys - questions
Created by joker97, last reply by MadEngineer on 30-Jul-2014 22:02 (35 replies)
Pages... 2 3


Dick Smith in Continual Sale Mode
Created by Dynamic, last reply by qyiet on 30-Jul-2014 16:50 (66 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.