Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




204 posts

Master Geek
+1 received by user: 10


Topic # 111707 12-Nov-2012 18:12 Send private message

Hi Guys

Does anyone received this kind of email from Slingshot and charging you with the courier of their modem/router.
$11 is not really biggie but is this normal that they charge the courier for free modem? for a 12 month contract? and I didnt see this on their website that you will get free modem but you have to pay the courier...

Also, looks like $11 from AKL to WLG for a small dynalink modem is quite overcharge?
what do you think guys?
below is their email.


Just a quick note to update you on a slight change to your next Slingshot invoice.

On your 03 Dec 2012 bill you will notice a hardware charge of $0.00 plus a courier fee of $11.00.

This is for the ( 1port wired ) ADSL2+ Modem Router - NB14 we sent out to you previously.

We apologise that it has taken so long for these charges to appear on your account (xxxxxx) and for any inconvenience that this may have caused.  We can ensure you though that everything is up to date now and you shouldn’t receive any further charges for this hardware.


If you have any questions about this charge please give us a call on 0800 89 2000.

Regards

The team @Slingshot


Create new topic
890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 718356 16-Nov-2012 16:05 Send private message

Chrizvi: Hi Guys

Does anyone received this kind of email from Slingshot and charging you with the courier of their modem/router.
$11 is not really biggie but is this normal that they charge the courier for free modem? for a 12 month contract? and I didnt see this on their website that you will get free modem but you have to pay the courier...

Also, looks like $11 from AKL to WLG for a small dynalink modem is quite overcharge?
what do you think guys?
below is their email.


Just a quick note to update you on a slight change to your next Slingshot invoice.

On your 03 Dec 2012 bill you will notice a hardware charge of $0.00 plus a courier fee of $11.00.

This is for the ( 1port wired ) ADSL2+ Modem Router - NB14 we sent out to you previously.

We apologise that it has taken so long for these charges to appear on your account (xxxxxx) and for any inconvenience that this may have caused.  We can ensure you though that everything is up to date now and you shouldn’t receive any further charges for this hardware.


If you have any questions about this charge please give us a call on 0800 89 2000.

Regards

The team @Slingshot



Hi, 



Sorry for the late reply.

Yes this is standard that we charge a courier fee and it should be mentioned when you order the modem/hardware. 

The letter or email you are referring to is in regards to a missed charge for the courier fees that was applied to a later bill date - apologise for the inconvenience.

Cheers, 
Ben




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

My un-consented UFB install
Created by thurthur, last reply by mdooher on 28-Nov-2014 18:57 (79 replies)
Pages... 4 5 6


Gigatown winner town and plans
Created by freitasm, last reply by Demeter on 28-Nov-2014 08:59 (76 replies)
Pages... 4 5 6


Seen any good Black Friday / Cyber Monday deals?
Created by Jaxson, last reply by ckc on 28-Nov-2014 15:08 (24 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by richms on 28-Nov-2014 17:57 (153 replies)
Pages... 9 10 11


This is the end ...
Created by joker97, last reply by benokobi on 29-Nov-2014 00:31 (56 replies)
Pages... 2 3 4


Do Chorus Still Fit ADSL to Rural Cabinets?
Created by TLD, last reply by TLD on 28-Nov-2014 21:56 (17 replies)
Pages... 2


What the hell MyRepublic!?
Created by gished, last reply by pohutukawa on 28-Nov-2014 17:45 (16 replies)
Pages... 2


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by Geektastic on 27-Nov-2014 18:32 (64 replies)
Pages... 3 4 5



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.