International Outage 13/12/12

Forums › Slingshot and CallPlus › International Outage 13/12/12

Neori

25 posts

Geek

Topic # 112572 13-Dec-2012 02:39
So it looks like international is down. National data is fine. Currently down for about 35 minutes. EDIT: National is now down toooooo :( 1.42am: Cached websites down (google, youtube etc.) 1.46am: Everything back to normal. 2.05am: International data including Youtube down. 2.15am: Youtube back up. 2.40am: Most national data down and Youtube are down. Geekzone access is a bit iffy. WTF? Posting a thread as a time stamp/notification thread.

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683 posts

Ultimate Geek

Reply # 731725 13-Dec-2012 03:13
mine just went down, i've been playing runescape on a local server though (don't laugh) When it froze and i had to refresh the page it wouldn't load :/ This is quite odd, you'd think they'd try to minimise the service downtime to try and pick up some of the telecom customers who're sick of having no internet!

hamish225

683 posts

Ultimate Geek

Reply # 731726 13-Dec-2012 03:20
i seem to be able to get on things hosted here just fine

nzhomie

3 posts

Wannabe Geek

Reply # 731727 13-Dec-2012 03:21
Was watching Netflix. Restarted the modem. National was down for a while and now looks to be back up online. Nat is a bit buggy though. International is down.

Neori

25 posts

Geek

Reply # 731729 13-Dec-2012 04:45
Everything seems to be back up again for now.

nzhomie

3 posts

Wannabe Geek

Reply # 731730 13-Dec-2012 04:50
Mines stil playing up, can get on facebook and stuff. Battlelog and amazon.com on the other hand are all not working. So guessing some international sites are working. Funny how the slingshot website shows no faults and network status is a green tick. . . . . . .

johnr

13279 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 731733 13-Dec-2012 06:21
Early hours of the morning maybe it's just planned work Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

jurax04

9 posts

Wannabe Geek

Reply # 731735 13-Dec-2012 07:30
so annoying im getting a 2 bar connection on black ops 2.. haha

johnr

13279 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 731740 13-Dec-2012 07:36
jurax04: so annoying im getting a 2 bar connection on black ops 2.. haha What does that even mean? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

jurax04

9 posts

Wannabe Geek

Reply # 731742 13-Dec-2012 07:41
2 bars usuall happens when ur connection to Aussie players go higher than 150-200ms in ping. That means everything on your screen is delayed, basically they see you before you see them.

johnr

13279 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 731753 13-Dec-2012 08:02
jurax04: 2 bars usuall happens when ur connection to Aussie players go higher than 150-200ms in ping. That means everything on your screen is delayed, basically they see you before you see them. So latency then? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

AdrianD

40 posts

Geek

Reply # 731758 13-Dec-2012 08:21
Hi guys, This morning we performed some planned works which impacted most customers. This work was required to perform further augments to one of our International links. Thanks for your patience!

johnr

13279 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 731759 13-Dec-2012 08:23
As I thought Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

eracode

773 posts

Ultimate Geek

Subscriber

Reply # 732006 13-Dec-2012 13:18
AdrianD: Hi guys, This morning we performed some planned works which impacted most customers. This work was required to perform further augments to one of our International links. Thanks for your patience! Who are 'we'. (A signature might help.)

illicit

448 posts

Ultimate Geek

Reply # 732052 13-Dec-2012 14:14
johnr: Early hours of the morning maybe it's just planned work No, they were fixing issues. I was unable to access 2talk.co.nz (same with my VOIP adapters) since about 11am yesterday (12-12-2012). Called slingshot - "not our issue, ring 2talk". Called 2talk - "not our issue, ring slingshot". After a few hours of back and forward (during my work time) - turns out Slingshot had issues (can't recall exact problem) and 2talk are customers of Slingshot for certain services. Yesterday evening I couldn't access slingshot.co.nz or 2talk.co.nz. Quite a few people had similar/same issue and couldn't even access their email so slingshot setup a separate access page for webmail access for those affected. Meanwhile... still no phone (via VOIP, which is a pain as there is a St John lifelink alarm connected) Eventually it was sorted (1pm today) - The whole time the Slingshot network status said - OK with the big green tick..... I enquired about a credit as a gesture of goodwill for the downtime and interruption to my personal time and chargeable work hours, Answer = Hows $5 off next months bill? Nice one Slingshot, you've just lost a customer of ten years.

nzhomie

3 posts

Wannabe Geek

Reply # 732116 13-Dec-2012 16:06
From a customer service stand point pretty poor. Nice of who ever the guy is above to say they we're fixing issues. How about you don't tell everyone your network is all good. I had to jump on GeekZone to find out you were having issues. Thats pretty piss poor. Oh and if it was planned work i certainly don't remember an email getting sent out. Sort it out....

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