I Chromed in to NIS support and went through the FAQ/automated responses then on to 'live support'. This was a browser-based conversation with a support person with a 2-minute wait at the start. The problem was identified and the licence on my new laptop included in the 3-pc licence. The whole process took 10 minutes.
How I wish talking to Orcon would be as easy, quick and effective. Instead the prime point of contact remains an 0800 call and a wait on hold.....dark ages stuff now.