Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
217 posts

Master Geek
+1 received by user: 7


  Reply # 636831 6-Jun-2012 17:45 Send private message

Well after being promised we would not be charged for Quickflix usage we received a bill of $44.00 for overage charges.

I called them up and they checked the notes from my earlier call to them where they said they would not charge the excess usage due to this problem. They put in a request for this amount to be credited back.

Then today my flatmate (the a/c holder) gets an email saying the request has been denied due to us not providing the email address the Quickflix account is registered too, we need to provide the email address and then they will resubmit the credit request. They never asked for it during the 2 earlier calls.

What a lot of hassle to go thru over something that was not meant to be charged for in the beginning.

Needless to say I will not be signing up with Orcon when I get my own place.



525 posts

Ultimate Geek
+1 received by user: 6


  Reply # 636839 6-Jun-2012 17:54 Send private message

If my case is anything to go by you will not even get the credit. I am sick of ringing requesting a credit for overcharge. To be fair it may turn up on my account next billing cycle but I would like to know in advance and either receive a credit note for the amount or be able to see it online before it gets to next billing cycle.
I want to be an Orcon customer but they are just not playing the game. Being owned by a Crown SOE or whatever Kordia is one woujld expect that they would pay a bit more attention to their accounting systems. Wonder if they are subject to Goverment Auditors I woujdl imagine they are. maybe a quick note to them would get desired action


DeroyBoy: Well after being promised we would not be charged for Quickflix usage we received a bill of $44.00 for overage charges.

I called them up and they checked the notes from my earlier call to them where they said they would not charge the excess usage due to this problem. They put in a request for this amount to be credited back.

Then today my flatmate (the a/c holder) gets an email saying the request has been denied due to us not providing the email address the Quickflix account is registered too, we need to provide the email address and then they will resubmit the credit request. They never asked for it during the 2 earlier calls.

What a lot of hassle to go thru over something that was not meant to be charged for in the beginning.

Needless to say I will not be signing up with Orcon when I get my own place.




Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest




525 posts

Ultimate Geek
+1 received by user: 6


  Reply # 637678 8-Jun-2012 10:02 Send private message

Just an update on my account woes. Despite two telephone calls to Orcon where they promised me that they would get a credit issued I now have received an email from orcon's credit manager pointing out that I still owe them that amount. Despite paying my bill and only leaving the disputed amount owing they obviously have done nothing.
Rang then again this morning and the call centre person says yes we can see you gave disputed this amount and we sent a note to our accounts Dept but despite the two previous calls nothing has happened. They promise to ring back and never do. 
The call answerer has promised he will get back to me but of course the last two said that. Honestly if I ran a business where staff promise a customer something like a call back and do not carry it out they should be looking fior new jobs.




Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Smoke billows from Auckland mall after "explosion" - Westfield West City
Created by freitasm, last reply by hio77 on 27-Feb-2015 19:33 (41 replies)
Pages... 2 3


The debate over foreign drivers and testing
Created by timmmay, last reply by BlakJak on 26-Feb-2015 18:10 (64 replies)
Pages... 3 4 5


Net Neutrality effect here?
Created by gnfb, last reply by raytaylor on 27-Feb-2015 21:54 (21 replies)
Pages... 2


So, what made you join geekzone?
Created by DarthKermit, last reply by joker97 on 28-Feb-2015 10:08 (60 replies)
Pages... 2 3 4


The Evil that is ISIS
Created by networkn, last reply by Athlonite on 27-Feb-2015 00:52 (200 replies)
Pages... 12 13 14


Has my desktop got Wi-Fi?
Created by beenz, last reply by dclegg on 26-Feb-2015 15:43 (19 replies)
Pages... 2


And I have 4G at home! (RD3 Pukekohe)
Created by dickytim, last reply by quickymart on 26-Feb-2015 20:42 (35 replies)
Pages... 2 3


There is UFB that works like UFB and then there's Vodafone's UFB.
Created by FierceGuppy, last reply by Salami on 24-Feb-2015 15:06 (107 replies)
Pages... 6 7 8



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.