I asked them to go on the new Genius Broadband plan (previously on old Genius plan) and the agreed from May 23rd however they now seem to be charging me for broadband twice hence the double up. Have been on hold for 40 odd minutes now and are getting "sorry for the wait we will be with you as soon as possible" routine
If i dont get this resolved pretty quickly I will be looking to dump them. It means that I will have to pay some form of get out of fee I guess since I made the mistake of not paying for the modem and ended up with some commitment till next year. Still it might be worth it.
Whoops someone just answered and after explaining it all to operator they agreed that I have been incorrectly charged and a credit will be put through.
Trouble is I have been down this road before and it never happens. Will be interesting to see if they manage to get it right this time
Anyone else that switched to new Broadband packages having problem with their latest bill?