Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




510 posts

Ultimate Geek
+1 received by user: 6


Topic # 102904 25-May-2012 09:12 Send private message

Just received the latest orcon account and it has gone from an average of $100 per month to almost $200.
I asked them to go on the new Genius Broadband plan (previously on old Genius plan) and the agreed from  May 23rd however they now seem to be charging me for broadband twice hence the double up. Have been on hold for 40 odd minutes now and are getting "sorry for the wait we will be with you as soon as possible" routine
If i dont get this resolved pretty quickly I will be looking to dump them. It means that I will have to pay some form of get out of fee I guess since I made the mistake of not paying for the modem and ended up with some commitment till next year. Still it might be worth it.
Whoops someone just answered and after explaining it all to operator they agreed that I have been incorrectly charged and a credit will be put through.
Trouble is I have been down this road before and it never happens. Will be interesting to see if they manage to get it right this time

Anyone else that switched to new Broadband packages having problem with their latest bill?




Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


Create new topic
5649 posts

Uber Geek
+1 received by user: 271

Subscriber

  Reply # 630177 25-May-2012 09:22 Send private message

$100 Genius installation fee??




Regards,

Old3eyes

xpd

GTA5 Nut
6502 posts

Uber Geek
+1 received by user: 381

Mod Emeritus
Trusted
Subscriber

  Reply # 630178 25-May-2012 09:23 Send private message

My data plan was modified and Ive received a huge bill (3x what I think it should be)...being sorted now. Think someone hit the "bill now" button a few too many times ;)




XPD / @DemiseNZ / Gavin
 
Check out "Like A Storm" - Official Site

GPKC GTA5 Crew - Fun, social, NZ based

Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / ASUS 260X / ASUS H81M-E / Intel Pentium K Anniversay G3258



125 posts

Master Geek
+1 received by user: 1

Trusted
Orcon

  Reply # 630179 25-May-2012 09:24 Send private message

ronw: Just received the latest orcon account and it has gone from an average of $100 per month to almost $200.
I asked them to go on the new Genius Broadband plan (previously on old Genius plan) and the agreed from  May 23rd however they now seem to be charging me for broadband twice hence the double up. Have been on hold for 40 odd minutes now and are getting "sorry for the wait we will be with you as soon as possible" routine
If i dont get this resolved pretty quickly I will be looking to dump them. It means that I will have to pay some form of get out of fee I guess since I made the mistake of not paying for the modem and ended up with some commitment till next year. Still it might be worth it.
Whoops someone just answered and after explaining it all to operator they agreed that I have been incorrectly charged and a credit will be put through.
Trouble is I have been down this road before and it never happens. Will be interesting to see if they manage to get it right this time

Anyone else that switched to new Broadband packages having problem with their latest bill?


If you can flick me a PM with your username I'll double check it and make sure it goes through okay. My apologies for any confusion.

Cheers,

Cam

241 posts

Master Geek
+1 received by user: 2


  Reply # 630464 25-May-2012 17:03 Send private message

Yup, my latest bill is $160 or so for $99/month plan, will sort it out tomorrow seeing it's after 5.

36 posts

Geek


  Reply # 630978 27-May-2012 12:38 Send private message

I got overcharged aswell changing to the 200gb plan.  They said they would apply a credit but there must be a bigger billing issue since it seems quite a few people have had this occur



510 posts

Ultimate Geek
+1 received by user: 6


  Reply # 633063 31-May-2012 08:30 Send private message

Anyone heard back from Orcon yet re overcharging. I have had two conversations with them and all I can find out is they have sent a note to the accounts team (whatever that means) I cannot see my account on line goodness knows why. Most firms have ability to examine account charges on line but Orcon only have the last statement so I have to wait a month before I find out if they have fixed problem. Of course if the have not then I will be faced with a large bill next time which is not acceptable.




Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


36 posts

Geek


  Reply # 633277 31-May-2012 12:00 Send private message

Yup I am dealing with a $600 over charge ( over 3 months)  , it was complicated to even work out the level of over charge but I found out they were billing me for 2 ADSL lines when we only have one, only ordered one.
They are strangely silent and unresponsive to my complaint .

1 post

Wannabe Geek


  Reply # 633532 31-May-2012 16:14 Send private message

I signed up for Orcon's $75 promotional deal (40gb/month +landline +1000gb extra data) and was billed $134 for a total of 35 days (this works out to be $115/month). Also, I used a total of 21GB last month (according to my router and even Orcon's daily usage history), yet somehow 43.32GB of my 1000GB had already been used. 

I called last Friday (note:30 minute queue) and was told it would be fixed, but my invoice still shows $134. I have also sent 3 emails to them regarding these problems and have not received a single reply, Thankfully, my 1000GB data was reset, but it's still concerning how inaccurate their meters are.

Kinda regret agreeing to their 2 year contract right now :\

p.s. Is George FM's live stream zero rated data working for anyone?

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 19-Dec-2014 19:10 (49 replies)
Pages... 2 3 4


Police Camera Van Disguise
Created by Reanalyse, last reply by joker97 on 20-Dec-2014 11:41 (46 replies)
Pages... 2 3 4


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


How to upload 150GB of photos to iCloud?
Created by josephhinvest, last reply by timbosan on 17-Dec-2014 15:05 (35 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.