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adw

143 posts

Master Geek
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  Reply # 642720 18-Jun-2012 18:39

Hi

All Iserve services are down too.  Why is it, it always seems as if there's no such thing as a back up plan at Orcon?

379 posts

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  Reply # 642740 18-Jun-2012 19:07 Send private message

I notice that the website for Zeald and all their customers are offline too. I think they must be in the Orcon data centre.



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  Reply # 642748 18-Jun-2012 19:21 Send private message

Its backup 15 secs ago





125 posts

Master Geek
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Orcon

  Reply # 642753 18-Jun-2012 19:30 Send private message

Hi team,

Our contact centre and other services appear to be online.

Please be patient calling the team - reboot your devices in the first instance, it may take a few attempts to get back up and running.

Cheers,

Cam

1106 posts

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  Reply # 642766 18-Jun-2012 19:56 Send private message

bameron: Hi team,

Our contact centre and other services appear to be online.

Please be patient calling the team - reboot your devices in the first instance, it may take a few attempts to get back up and running.

Cheers,

Cam


kind of ironic that the phone doesn't work from before 6 pm until after 7 pm, and voice system says business hours to 7 pm :)



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  Reply # 642839 18-Jun-2012 21:43 Send private message

I wonder if we will get at least some kind of report detailing what has happened. This is the 4th major outage in less than a week for us.





605 posts

Ultimate Geek
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  Reply # 642953 19-Jun-2012 09:25 Send private message

Zeon: I wonder if we will get at least some kind of report detailing what has happened. This is the 4th major outage in less than a week for us.


Ask your account manager for an incident report - last time I asked we got one once it was available.



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  Reply # 643031 19-Jun-2012 10:55 Send private message

Cool I will ask.





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