Instinct:jamesrt: I thought I'd throw my $0.02 into the ring, and state that I've just moved TO Orcon/Genius, and I couldn't be happier.
I was using Telecom for homeline and another ISP for broadband (40Gb/month, effectively); now for the same $$$ (actually, slightly less), I've got 200Gb/month; my download speed has trippled, my upload speed is 6x faster; and I finally (after more than 10 years of hounding Telecom) get Caller-ID on my home phone.
I, for one, am very happy to have made this move. I did have to ring the Support line to get my voicemail tweaked the way I wanted to, but they were quick to answer the phone, very helpful, and the required work carried out in seconds.
There will always be people with bad experiences, I'm not ignoring that - just trying to point out that there can be good experiences as well.
I'm really pleased you have a good story to tell and I wish you all the best with Orcon. Hopefully you continue to get great response times from the Customer Service team. I usally give up waiting after 15mins.. I have waited over 30 mins (on several occasions) and got cut off at 8pm when the contact centre closed.
The Genius is not a bad set up for most people but it is not the best option for some. I guess I'm just one of the 'some' :-)
I live in a 3 level home with multiple phones around the house. The hub in the middle of the house were a genius router would be placed is in a cupboard under the stairs in the middle floor. It is totally impracticle to have phone under the stairs in a cupboard, hence the need for me to keep POTS and avoiding the need to buy 5 new phones.
Um you do realize you can feed all the phones in your house via Genius using the normal sockets right? Just need a master filter or star wiring. Master Filter can be retrofitted to virtually any phone wiring and newer houses come (or should come if we didn't have such crap electricians) with star wiring.