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756 posts

Ultimate Geek
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Topic # 108007 23-Aug-2012 12:08 Send private message

All my iServe hosted websites are currently offline.

I must say that ever since Orcon bought iServe the service has gone down hill...

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664 posts

Ultimate Geek
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  Reply # 675880 23-Aug-2012 12:12 Send private message

Yes currently down. Engineers are working on it at the moment.
Should be back soon but i will post here when its up.

Sorry for the outage.

Paul




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664 posts

Ultimate Geek
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  Reply # 675884 23-Aug-2012 12:24 Send private message

It is back up and running again.

Once again apologies for the outage.




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  Reply # 676743 25-Aug-2012 11:16 Send private message

Getting to the stage where this thread should be made sticky.




Richard rich.ms

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  Reply # 676764 25-Aug-2012 12:03 Send private message

Why did Orcon buy iServe?





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Uber Geek
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  Reply # 676807 25-Aug-2012 13:27 Send private message

Zeon: Why did Orcon buy iServe?


I have found that it now takes them 2-4 days to reply to email support. Prior to the buyout, emails were answered within a few hours. Also email replies don't display the name of the person replying. It is signed off with support @ ... which lacks the personal touch, and you don't know who you are replying to.

664 posts

Ultimate Geek
+1 received by user: 27

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  Reply # 676888 25-Aug-2012 16:47 Send private message

If it is me replying i always put my name it.
However given that any ticket can pass through 3 or more people signing a name can be meaningless.
We are working on bringing down ticket times, little consolation for some i know.

Its been an interesting time digging through what makes up iserve at a technical level.




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