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65 posts

Master Geek
+1 received by user: 1


  Reply # 725260 30-Nov-2012 18:02 Send private message

Orcon does it again "I will call you back at 5pm to get more information from you so we can get your fibre connection sorted" No call back this the third time they have done this and on the call when i rung them they told me to register through there website for fibre which i did 3 months ago and they had no record of me registering or any previous calls to them.

seriously orcon chimps could run your call centre better they even went into space

469 posts

Ultimate Geek
+1 received by user: 3


  Reply # 725363 1-Dec-2012 01:45 Send private message

Chrisbexsta:
freitasm: Telecom has not announced their plans yet. Would you want a 50% discount of an unknown price to sign up of a promise of a door-to-door sales person? That sounds foolish to do...


I know but hey if orcon cant get there stuff sorted they are going to lose customers and I guarantee i am not the only person who is having fun with them


same here, didnt return my call, I signed up with another isp.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=111491&page_no=1#724689

974 posts

Ultimate Geek
+1 received by user: 53


  Reply # 725386 1-Dec-2012 08:04 Send private message

Yep, same orcon are useless at follow up - they were meant to have me up and running 3 months ago but no one got back to me.



65 posts

Master Geek
+1 received by user: 1


  Reply # 726274 3-Dec-2012 16:09 Send private message

Orcon have finally got the ball rolling they are now contacting chorus to organise a connection to fibre at my address they said they will try and get ASAP when it suits me I just hope it not to far away and they are also looking into doing something for me as I did miss out on the free broadband offer for 2012 they where offering when I first contacted them

1162 posts

Uber Geek
+1 received by user: 136


  Reply # 726567 4-Dec-2012 03:01 Send private message

it's a brand new thing, you can't expect everyone to get everything right all the time, even on DSL... just chill out!















65 posts

Master Geek
+1 received by user: 1


  Reply # 726570 4-Dec-2012 05:37 Send private message

hamish225: it's a brand new thing, you can't expect everyone to get everything right all the time, even on DSL... just chill out!


Yeah but this one comes under basic customer service man I work in retail and have worked in a call centre previously if you say you will ca a customer back call them back not ditch them in the gutter. Because at the end of the day customers are the ones that help company's make money. So customer service for any business should always be number 1 no customers equals no business.

1979 posts

Uber Geek
+1 received by user: 319

Subscriber

  Reply # 726663 4-Dec-2012 11:08 Send private message

Chrisbexsta: 

I have been offered a free connection with the same pricing and deal as orcon through another provider door knocking. So do I ditch orcon because they have dropped the ball which is what I am considering as I wanted to have five installed by the 13th November as I am going to Auckland and want to access my computer remotely.


As said by others, there is your answer. And by no means do you need fibre for remote desktop. Might be a little laggy on ADSL but still will work pretty well. Or just set up a VPN server and some network folders.

1162 posts

Uber Geek
+1 received by user: 136


  Reply # 726669 4-Dec-2012 11:15 Send private message

chevrolux:
Chrisbexsta: 

I have been offered a free connection with the same pricing and deal as orcon through another provider door knocking. So do I ditch orcon because they have dropped the ball which is what I am considering as I wanted to have five installed by the 13th November as I am going to Auckland and want to access my computer remotely.


As said by others, there is your answer. And by no means do you need fibre for remote desktop. Might be a little laggy on ADSL but still will work pretty well. Or just set up a VPN server and some network folders.


yeah i used to remote desktop my computer from school so i could bypass the schools internet filters and it worked fine!













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