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1653 posts

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Topic # 111923 19-Nov-2012 21:21 Send private message

I've been away overseas for a week and have come home to no phone and Internet (using Orcon Genius Lite), apparently it stopped working two days ago.

Resets have done nothing, and I have opened a support ticket with Orcon, who weren't able to fix it from their end over the phone.

Checking the usage log, on 13th November it shows 111 reconnections, followed by 16 the following day.

I would maybe get one or two a week, never had that many in one day before, would this possibly suggest a problem with the modem itself?

The ADSL sync light is on, but it just won't authenticate and no amount of port resets have changed anything so far.




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy Note 3 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

Wife: | Apple iPad mini Wi-Fi 64GB (2012) | Samsung Galaxy S4 |

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120 posts

Master Geek

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Orcon

  Reply # 719991 20-Nov-2012 11:08 Send private message

Hi there,

My apologies for the disruption.

Have you had a fault lodged with our engineers for this (not submitting a ticket online)? If not, contact the team again on 0800 13 14 15 as soon as possible so we can get them onto it.

Cheers,

Cam



1653 posts

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+1 received by user: 23

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  Reply # 719997 20-Nov-2012 11:21 Send private message

Hi Cam,

I called first thing yesterday morning and it was referred to the tech team. Still not working as of 11.20am today, but I understand there's a three working day turnaround time?




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy Note 3 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

Wife: | Apple iPad mini Wi-Fi 64GB (2012) | Samsung Galaxy S4 |

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