Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



459 posts

Ultimate Geek
+1 received by user: 3


Topic # 112287 3-Dec-2012 22:50 Send private message

I have had nothing but disconnections on my Orcon Genius Line all this evening. I have had to reboot at least 5 times since I got home at 8:45pm
Have rung Orcon 4-5 times and sent in a support message via web site.
I am hoping that it will stay up long enough for me to send this message.
Support do not seem to know what is wrong but is anyone else have problems with Broadband tonight especially in the Bronws Bay area.






Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


Create new topic
70 posts

Master Geek


  Reply # 726540 3-Dec-2012 23:28 Send private message

I am not in Browns Bay area, I am in West Auckland, but Orcon has been particularly stable and speeds are fast here.  Hope your issue gets sorted out soon.

xpd

GTA5 Nut
6107 posts

Uber Geek
+1 received by user: 216

Mod Emeritus
Trusted
Subscriber

  Reply # 726590 4-Dec-2012 08:38 Send private message

What version of firmware are you on ?






459 posts

Ultimate Geek
+1 received by user: 3


  Reply # 726592 4-Dec-2012 08:43 Send private message

No idea at momnetbut I had  a series of disconnects (about one per day ) a couple of weeks ago and mentioned it on here and one of Orcon's techs replied that he had upgraded my firmware and see how it goes.
I must admit it seemed better for the next 10 days but last nights was just diabolical. I was trying to do some updates to a web site and everytime I updated a page it would crash before I could save. I gave up in the end.
There has to be a reason for so may crashes in  one night but I have no way of determining just wish I could get a more reliable system. I would switch to fibre (I have two fibre runs outside my gate) but Orcon dont seem to be able to connect me to it.
But then would fibre be any better.
I also wonder about my Genius. Before I switched from Orcon broadband to the Genius phone system it seemed much more stable. I dont remember any disconnects before genius but that may be unrelated


xpd: What version of firmware are you on ?




Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


16118 posts

Uber Geek
+1 received by user: 1160

Trusted
Vodafone NZ

  Reply # 726594 4-Dec-2012 08:48 Send private message

Have you done a basic isolation test?






459 posts

Ultimate Geek
+1 received by user: 3


  Reply # 726595 4-Dec-2012 08:49 Send private message

Not sure what you mean by a basic isolation test please explain?

johnr: Have you done a basic isolation test?




Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


Voice Engineer @ Orcon
1773 posts

Uber Geek
+1 received by user: 380

Trusted
Orcon
Subscriber

  Reply # 726622 4-Dec-2012 09:29 Send private message

Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan



459 posts

Ultimate Geek
+1 received by user: 3


  Reply # 726623 4-Dec-2012 09:31 Send private message

I have logged a call and also made 4-5 phone calls last night.
I am waiting to see how it performs today. Not likely to be a wiring fault IO am not suing house phone wiring but have a separate line from my place to exchange.
Will wait and see how it goes
ubergeeknz: Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan




Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


Voice Engineer @ Orcon
1773 posts

Uber Geek
+1 received by user: 380

Trusted
Orcon
Subscriber

  Reply # 726628 4-Dec-2012 09:42 Send private message

ronw: I have logged a call and also made 4-5 phone calls last night.
I am waiting to see how it performs today. Not likely to be a wiring fault IO am not suing house phone wiring but have a separate line from my place to exchange.
Will wait and see how it goes
ubergeeknz: Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan


If you've not heard back by this afternoon, flick me a PM with your username and preferably ticket #, and I'll follow it up for you.  Cheers.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by andrewbnz on 26-Jul-2014 23:24 (93 replies)
Pages... 5 6 7


Pursuing someone who owes money - What to do?
Created by TimA, last reply by TimA on 26-Jul-2014 17:43 (19 replies)
Pages... 2


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by juha on 26-Jul-2014 14:25 (54 replies)
Pages... 2 3 4


What Size iphone 6 will you be buying?
Created by mattbush, last reply by myopinion on 26-Jul-2014 20:19 (35 replies)
Pages... 2 3


Vodafone business adsl line speed
Created by Escay, last reply by Escay on 26-Jul-2014 16:32 (15 replies)

Advice on Server for hosting test VMs
Created by Atlanta55, last reply by Benoire on 25-Jul-2014 19:22 (14 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.