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71 posts

Master Geek


Topic # 27162 16-Oct-2008 10:58 Send private message

Just wondering if there is any updated information about the Australian ping problem?

I'm still getting a steady 170ms ping to internode.net.au, when on a TelstraClear connect at the same time of day is getting 62ms, and an Xtra connection gets 60ms.

Obviously TC and Xtra are following different transit routes to Orcon, any luck with your transit provider?

Orcon:

  1    91 ms   131 ms    68 ms  speedtouch.home [192.168.1.254]
  2     4 ms     3 ms     3 ms  Unknown-00-21-63-11-81-0b.home [192.168.0.1]
  3    13 ms    13 ms    16 ms  60.234.8.201
  4    15 ms    15 ms    14 ms  ge-0-0-4-0.cre2.nct.orcon.net.nz [121.98.9.5]
  5    13 ms    14 ms    14 ms  ae1-0.cre1.nct.orcon.net.nz [121.98.9.13]
  6    13 ms    16 ms    15 ms  ge-1-3-0-0.bdr1.nct.orcon.net.nz [121.98.9.34]
  7    38 ms    39 ms    40 ms  ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69]
  8    37 ms    40 ms    39 ms  po4-0.cr2.syd1.asianetcom.net [202.147.55.254]
  9    39 ms    37 ms    39 ms  gi1-2.gw2.syd1.asianetcom.net [202.147.40.182]
 10    37 ms    40 ms    39 ms  gi1-0-1.gw1.syd2.asianetcom.net [202.147.40.194]
 11   150 ms   153 ms   150 ms  gig0-0-126.bdr1.syd6.internode.on.net [150.101.197.41]
 12   175 ms   174 ms   170 ms  pos3-1.bdr2.adl2.internode.on.net [203.16.212.134]
 13   172 ms   174 ms   177 ms  gi1-1.cor3.adl2.internode.on.net [203.16.215.40]
 14   171 ms   174 ms   174 ms  pubweb.internode.on.net [203.16.214.27]

TelstraClear:

  1     7 ms    <1 ms    <1 ms  192.168.1.254
  2    11 ms     8 ms    30 ms  218.101.61.22
  3     7 ms     7 ms     6 ms  218.101.61.161
  4     7 ms     7 ms     7 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  5     7 ms     7 ms     7 ms  203.167.233.10
  6    31 ms    31 ms    31 ms  i-10-0.syd-core01.net.reach.com [202.84.219.97]
  7    32 ms    31 ms    31 ms  unknown.net.reach.com [134.159.126.34]
  8    32 ms    31 ms    32 ms  Bundle-Ether3.chw-core2.Sydney.telstra.net [203.50.6.26]
  9    45 ms    45 ms    45 ms  Bundle-POS1.exi-core1.Melbourne.telstra.net [203.50.6.14]
 10    60 ms    60 ms    62 ms  POS0-0-0-0.way-core4.Adelaide.telstra.net [203.50.6.190]
 11   185 ms   199 ms   199 ms  TenGigabitEthernet7-1.way21.Adelaide.telstra.net [203.50.120.31]
 12    66 ms    60 ms    60 ms  optusn1.lnk.telstra.net [139.130.33.214]
 13     *        *        *     Request timed out.
 14    60 ms    60 ms    60 ms  61.88.221.53
 15    60 ms    62 ms    61 ms  internodesystemspl.optus.net.au [59.154.0.18]
 16    62 ms    62 ms    62 ms  gi1-17.cor1.adl6.internode.on.net [150.101.134.52]
 17    62 ms    62 ms    62 ms  pubweb.internode.on.net [203.16.214.27]

Xtra:

  1     1 ms    <1 ms    <1 ms  192.168.0.254
  2    13 ms     9 ms    16 ms  222-152-160-1.jetstream.xtra.co.nz [222.152.160.1]
  3     *        *        *     Request timed out.
  4     7 ms     7 ms     7 ms  xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5     7 ms     7 ms     7 ms  xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
  6     7 ms     7 ms     8 ms  so1-1-1.tkbr9.global-gateway.net.nz [203.96.120.194]
  7    31 ms    31 ms    33 ms  so1-1-1.sybr6.global-gateway.net.nz [202.50.232.218]
  8    32 ms    31 ms    31 ms  xe2-0-0-2.sybr4.global-gateway.net.nz [202.50.232.242]
  9    33 ms    32 ms    32 ms  vlan556.52gdc76f02.optus.net.au [59.154.21.137]
 10    60 ms    59 ms    59 ms  61.88.221.53
 11    59 ms    59 ms    59 ms  internodesystemspl.optus.net.au [59.154.0.18]
 12    83 ms   248 ms   237 ms  po3.cor1.adl6.internode.on.net [203.16.212.153]
 13    59 ms    59 ms    60 ms  pubweb.internode.on.net [203.16.214.27]

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49 posts

Geek


  Reply # 171503 16-Oct-2008 12:31 Send private message

  /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

gly results there mate:

 

1    91 ms   131 ms    68 ms  speedtouch.home [192.168.1.254]
  2     4 ms     3 ms     3 ms  Unknown-00-21-63-11-81-0b.home [192.168.0.1]

 

Have you tested another modem?

 


248 posts

Master Geek

Trusted

  Reply # 171819 17-Oct-2008 15:40 Send private message

There does seem to be an issue with an upstream provider in Australia - Internode - that is routing some Orcon unbundled customers on a very round a bout route back to us. We are working with them to resolve this. Added a note to the system status page yesterday about this, so check back there for any updates.



71 posts

Master Geek


  Reply # 171851 17-Oct-2008 20:03 Send private message

Thanks very much Duncan - Appreciated! Laughing



71 posts

Master Geek


  Reply # 174994 31-Oct-2008 21:55 Send private message

Internode is now perfect, solid 60ms pings all round!

At the same time Optus has spiked up to 200-300ms though strangely... (where it was about 100ms before when Internode was bad)

  3    12 ms    14 ms    15 ms  60.234.8.201
  4    13 ms    15 ms    14 ms  ge-0-0-4-0.cre2.nct.orcon.net.nz [121.98.9.
  5    13 ms    14 ms    14 ms  ge-1-3-0-0.bdr2.nct.orcon.net.nz [121.98.9.
  6    14 ms    14 ms    13 ms  203.21.31.121
  7    14 ms    14 ms    15 ms  so-3-0-0.XR2.AKL1.ALTER.NET [210.80.38.149]
  8    12 ms    14 ms    15 ms  so-3-0-0.BR1.AKL1.ALTER.NET [210.80.38.138]
  9   232 ms   215 ms   250 ms  atm3-1-0-2.sn1.optus.net.au [202.139.18.17]



71 posts

Master Geek


  Reply # 177518 12-Nov-2008 10:45 Send private message

Most Australian pings are great now, however.

I'll get a 60ms ping to a certain Aussie IP, and my brother who has just signed up to Orcon will get a 600ms ping to the same IP.

We are both on LLU with the same RTA1320 modem that is supplied by orcon.

Strange? Get this - choose a different Aussie IP and he will get a ping of 60ms, and I will get a 600ms ping to it!

Certain IPs we get the same 100-120ms ping to but these are few.

Unfortunately can't tracert as they are hosting games through battle.net, and without doing some netstat-ing its not easy to view their ISPs.

Anyone else experiencing this? I'll try and get more info and post a support ticket with Orcon.

31 posts

Geek
Inactive user


  Reply # 177561 12-Nov-2008 13:34 Send private message

As PhoneMonkey pointed out you have a 70ms ping to your router!!! WOW thats high

mins under 1ms

check your cables/switch/router it shouldnt be that high, thats higher than what I get to the aussie server.



71 posts

Master Geek


  Reply # 177629 12-Nov-2008 19:28 Send private message

Cheers for the reply, but thats just the router being a bit random in its ping replies and has no effect on the latency to external servers.

You'll notice the next hop is my modem on 192.168.0.1 which is completely unaffected by the high pings to the Speedtouch router I'm using before it (192.168.1.254).

You'll also notice none of the hops after it are affected either - I realise you're just trying to help out though, so thanks anyway!

Those tracerts were from the previous problem which was fixed, I have yet to post tracerts to the pings that are high now.

Network Engineer @ Orcon
1184 posts

Uber Geek
+1 received by user: 115

Trusted
Orcon
Subscriber

  Reply # 177922 14-Nov-2008 09:47 Send private message

Can you please provide source/destination IP's and traceroutes when the problems are happening.


Thanks :)

130 posts

Master Geek


  Reply # 177990 14-Nov-2008 14:07 Send private message

Not everyone is having ping problems.

  3     6 ms     5 ms     5 ms  ge-0-0-4-0.cre1.nct.orcon.net.nz [121.98.9.1]
  4     6 ms     7 ms     6 ms  ge-1-3-0-0.bdr1.nct.orcon.net.nz [121.98.9.34]
  5     5 ms     6 ms     7 ms  ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69
]
  6    29 ms    31 ms    30 ms  po4-0.cr2.syd1.asianetcom.net [202.147.55.254]
  7    29 ms    30 ms    31 ms  gi1-2.gw2.syd1.asianetcom.net [202.147.40.182]
  8    31 ms    29 ms    31 ms  gi1-0-1.gw1.syd2.asianetcom.net [202.147.40.194]

  9    31 ms    31 ms    31 ms  gig0-0-126.bdr1.syd6.internode.on.net [150.101.1
97.41]
 10    52 ms    52 ms    53 ms  pos3-3.bdr2.adl2.internode.on.net [203.16.212.17
7]
 11    52 ms    53 ms    51 ms  po2.cor3.adl2.internode.on.net [203.16.212.155]

 12    53 ms    53 ms    52 ms  pubweb.internode.on.net [203.16.214.27]


31 posts

Geek
Inactive user


  Reply # 178043 14-Nov-2008 18:24 Send private message

5 19 ms 21 ms 19 ms ge-1-3-0-0.bdr1.nct.orcon.net.nz [121.98.9.34]
6 20 ms 19 ms 19 ms ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69
]
7 43 ms 43 ms 42 ms po4-0.cr2.syd1.asianetcom.net [202.147.55.254]
8 42 ms 43 ms 43 ms gi1-2.gw2.syd1.asianetcom.net [202.147.40.182]
9 43 ms 47 ms 43 ms gi1-0-1.gw1.syd2.asianetcom.net [202.147.40.194]

10 44 ms 43 ms 43 ms gig0-0-126.bdr1.syd6.internode.on.net [150.101.1
97.41]
11 64 ms 65 ms 66 ms pos3-3.bdr2.adl2.internode.on.net [203.16.212.17
7]
12 66 ms 65 ms 65 ms gi1-1.cor3.adl2.internode.on.net [203.16.215.40]

13 65 ms 63 ms 64 ms pubweb.internode.on.net [203.16.214.27]



71 posts

Master Geek


  Reply # 178085 14-Nov-2008 22:56 Send private message

Cheers for the tracerts, but if you read up a bit the internode problems were fixed a while ago.

Have checked several different ISPs today and they are all pinging very well - looks like the problem has been fixed for all Australian ISPs - nice one Orcon!

1132 posts

Uber Geek
+1 received by user: 72


  Reply # 179325 22-Nov-2008 01:45 Send private message

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 69 ms 69 ms 70 ms pubweb.internode.on.net [203.16.214.27]

now aint that just the darndest thing ping works fine but tracert gets twelve request timed outs befor it gets an answer back




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