This is seriously making me insane. I have phoned support 3 times. First time was by my mother and unfortunately had an unfriendly person on the line who had me nearly scolding him when I took over the phone. I do not need to face attitude from a customer support who is frustrated and annoyed before I am.
I have disconnections literally everyday. Even at early morning hours. When the internet is up, it does not have any signs of being faulty. The internet speed is fine. Problem is, it is down every few minutes at certain times and I am lucky to even get one hour without disconnections. When they resetted my connection, it lasted for a day without disconnecting and then it happens again.
I am sick of phoning Orcon and going through the usual process of telling them my line is filtered, blah blah only to result in them telling me that they can't help me and I will need them to book a technician for me. If it is my fault, I pay; If it is their fault, they pay. But I'm not going to play a he did/I did game at the end of the day as to whose fault it actually is.
1) Changed modem
2) Bypassed router and directly connect modem to pc
3) Changed cables
I would much rather change to another ISP to see if it is my fault then get a technician rather than playing the game in which whose fault it is would be hard to prove. When the disconnections started, no changes were made.