To switch back to Orcon or not?

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Bee

338 posts

Ultimate Geek

Reply # 459235 15-Apr-2011 18:54
miamiheatfan: Whereabouts do you live ? Oh and did you switch homeline as well ? (keeping the same number) Because that's hella fast for a weekend order ! WOWWWW The phone was connected early thursday morning (7am!) but still impressed me how quick it can be done yes.

549 posts

Ultimate Geek

Subscriber

Reply # 459236 15-Apr-2011 18:55
Well my connection got done today and it'd be fair to say that it's pretty impressive. I've gone from 7.5Mbs down to 12.5Mbs and it seems very snappy. Very happy - so far anyway...

259 posts

Ultimate Geek
Inactive user

Reply # 459250 15-Apr-2011 20:20
Bee: miamiheatfan: Whereabouts do you live ? Oh and did you switch homeline as well ? (keeping the same number) Because that's hella fast for a weekend order ! WOWWWW The phone was connected early thursday morning (7am!) but still impressed me how quick it can be done yes. Wait, lol, didn't you say you ordered saturday night and you got connected on monday morning ? ..what got connected on thursday ?

338 posts

Ultimate Geek

Reply # 459302 16-Apr-2011 08:57
Internet Monday evening, Phone Thursday morning.

259 posts

Ultimate Geek
Inactive user

Reply # 459305 16-Apr-2011 09:19
O ok cool. But u still had phone service between those time right ?

5 posts

Wannabe Geek

Reply # 459333 16-Apr-2011 11:54
I switched to Orcon on April 11. The plan is Best Deal Ever (30G data). I was very pleased with their friendly CSR and their speed of getting you connected. I tested the connection speed (with SpeedTest.net) on Monday night at around 7pm, it was 14Mbps. This morning (Saturday), I discovered the speed was quite slow compared with weekdays. I did the speed test again (at 11:20am), it showed 4.85Mbps down and 0.23Mbps up. It seemed that most of the website browsing was OK, some websites needed a few refreshes to load, YouTube was relatively OK to watch. Haven't try online gaming yet. However, my p2p online video watching thing seems to be very very very slow at the moment (at around 10 - 20kbps). Have tried to reboot my modem router several times, and the situations were the same. Could it have been throttled?

4858 posts

Uber Geek

Trusted

Subscriber

Reply # 459338 16-Apr-2011 12:19
I wouldn't change back if I were you, they have HORRIBLE customer service now, worse than before and that's saying something. They have acquired so many companies and let the best of those staff go and kept a bunch of really poor customer service people. Their management is belligerent and don't take responsibility. There are still some good people there, but sadly crippled by the crappy management team. I have been fighting with them for over 4 months with my internet connection at home. I am on their highest plan and spend over $150 a month with them, and they don't give a CRAP. They used to be the best company around.

24 posts

Geek

Reply # 459536 16-Apr-2011 21:01
miamiheatfan: corksta: No. Your new ISP handles closing your account with the previous provider. Sorry for being a noob, but so basically Orcon can notify Slingshot and Telecom that i've moved and they can stop charging my bank account ? So i don't need to ever deal with those 2 again ? Not entirely true. Orcon will notify your previous provider to stop billing for phoneline and broadband. But if you've got additional on-net services such as Officemail, webhosting, domain names, etc, this will not be stopped. It is only the broadband, phoneline and tollcalling that gets moved. It's always best to just doublecheck with your previous ISP about a week after you've moved over to Orcon (or whoever you're moving to) just to make sure there are no lingering on-net services that they are still billing you for.

259 posts

Ultimate Geek
Inactive user

Reply # 459537 16-Apr-2011 21:05
Ok got it. Thanks guys. :)

24 posts

Geek

Reply # 459548 16-Apr-2011 21:22
Please note, On-Net services includes dialup. If you've got a dialup internet plan lingering on your old ISP account, it might pay to give your old ISP a call and get this switched off.

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