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505 posts

Ultimate Geek
+1 received by user: 6


  Reply # 504615 10-Aug-2011 19:57 Send private message

I will wait until Orcon fix problem. Not worth disabling at this stage




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87 posts

Master Geek
+1 received by user: 3


  Reply # 504707 10-Aug-2011 22:19 Send private message

softswitch:
Karlosnz: True but once it is all sorted I will be talking with Orcon about some sort of compensation
Cause not only do we get cut off all the time, the line quality is bad 80% of the time
But give Orcon their dues they rang me last night to keep me updated with what is going on with my case etc  


what is going on with your case as I don't have access to all the details? We can disable call waiting for you and the fix is expected any day after testing has been completed. Feel free to PM me any details so we can take a closer look.

regards 


PM sent thanks 

87 posts

Master Geek
+1 received by user: 3


  Reply # 506766 15-Aug-2011 13:31 Send private message

Karlosnz:
softswitch:
Karlosnz: True but once it is all sorted I will be talking with Orcon about some sort of compensation
Cause not only do we get cut off all the time, the line quality is bad 80% of the time
But give Orcon their dues they rang me last night to keep me updated with what is going on with my case etc  


what is going on with your case as I don't have access to all the details? We can disable call waiting for you and the fix is expected any day after testing has been completed. Feel free to PM me any details so we can take a closer look.

regards 


PM sent thanks 


Still getting cut off etc and no word from orconFrown
 



505 posts

Ultimate Geek
+1 received by user: 6


  Reply # 506792 15-Aug-2011 13:59 Send private message

Any update on the call waiting problem. I just lost another call because a second call came in.
Is there any progress




Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
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Bee

490 posts

Ultimate Geek
+1 received by user: 58


  Reply # 507832 17-Aug-2011 12:10 Send private message

Bump!

I am considering switching to the Genius Plan and really need to do so in the next couple of days, or wait till next month?

Not that we get many incoming calls at all but can someone update me on the status of the call waiting problem?

Is it definitely all users or just certain exchanges or just random bad luck as to who has a problem? 

87 posts

Master Geek
+1 received by user: 3


  Reply # 507834 17-Aug-2011 12:13 Send private message

Bee: Bump!

I am considering switching to the Genius Plan and really need to do so in the next couple of days, or wait till next month?

Not that we get many incoming calls at all but can someone update me on the status of the call waiting problem?

Is it definitely all users or just certain exchanges or just random bad luck as to who has a problem? 


Dont rush it, we have had nothing but problems with Genius
mainly with the phone side of things call waiting not working getting cut off when some rings when you are already talking to someone my wife is at her wits end as she is home with the kids all day.
Tried to get hold of the hepldesk at Orcon today and she got cut off maybe someone else tried to call her?
then waited anothe 30 odd mins to get no where no option to leave a message and get a call back anymore, so she has emailed them in hope of talking to someone.



505 posts

Ultimate Geek
+1 received by user: 6


  Reply # 507839 17-Aug-2011 12:15 Send private message

As far as I can determine it just does not work correctly. What happens is when a second cal comes in it tries to alert you and your phone goes dead. You cannot hear first caller nor can they hear you.
You can press the R button which will transfer you to second call and if you press R again it will put you back to first call. That's fine but caller would probably hang up before you can get back to them.
Orcon did offer to turn call waiting off but I decided to leave it on as they promised to have a solution in testing and they would roll it out soon.
Cannot believe they never tested this feature before they rolled out Genius.
Its been a couple of weeks since they promised a fix and nothing more head from them.
Other than that I have no problems it works and I will live with the call waiting problems as I get few calls anyway.





Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


18 posts

Geek


  Reply # 508179 17-Aug-2011 19:10 Send private message

ronw: Any update on the call waiting problem. I just lost another call because a second call came in.
Is there any progress


We are putting allot of effort to have the fix for this rolled out asap but we don't want to rush things and you find more issues with it... It's top of the outstanding issue list and has our full focus..
The offer stands to disable call waiting so the new inbound call goes to voicemail then emailed to you.

Thanks
 

87 posts

Master Geek
+1 received by user: 3


  Reply # 508233 17-Aug-2011 21:16 Send private message

softswitch:
ronw: Any update on the call waiting problem. I just lost another call because a second call came in.
Is there any progress


We are putting allot of effort to have the fix for this rolled out asap but we don't want to rush things and you find more issues with it... It's top of the outstanding issue list and has our full focus..
The offer stands to disable call waiting so the new inbound call goes to voicemail then emailed to you.

Thanks
 


Can you please disable call waiting on my account? 

3567 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 508323 18-Aug-2011 06:32 Send private message

Are any services on this Genius platform controllable by the user or are they all controlled by Orcon ?







Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Box

13 posts

Geek


Reply # 508334 18-Aug-2011 07:58 Send private message

You pretty much have access to change all the normal function of a wireless/adsl modem, plus the DECT phone settings. It comes pre-setup so you dont need to make many changes, other than changing the admin and wireless passwords. You can setup/chance firewall rules, Applications, port forwarding, DHCP, DNS, uPNP, DDNS, VLAN, Internet filter rules (parental control, filtering, access schedules, etc), remote management, primary & secondary wireless SSID, wireless security (WEP, WPA/WPA2, etc) and MAC address filtering, Wireless mode (802.11n,g,b), USB port config for the file server/web server.

So you still have all the control you need

3567 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 508336 18-Aug-2011 08:03 Send private message

Thanks for that but what about Voice services ?,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



505 posts

Ultimate Geek
+1 received by user: 6


  Reply # 508350 18-Aug-2011 08:26 Send private message

NO Voice stuff is under Orcons control




Nexus 5 Phone
Nexus 7 2013 Tablet
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93 posts

Master Geek


  Reply # 508525 18-Aug-2011 12:47 Send private message

Ron's response may be clarified by adding a period. ie:

NO. Voice stuff is under Orcons control

The options to deselect or select services like call waiting and communication settings under VOIP are either greyed out or there's no user selectable option to apply changes.




87 posts

Master Geek
+1 received by user: 3


  Reply # 508936 19-Aug-2011 12:12 Send private message

Thanks Softswitch our phone is not getting cut off anymore Cool
Will it be confirmed when the issue is sorted so we can get call waiting turned back on?

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