Yeah, sadly your story isn't all that unique. The demand for Orcon's new product has exceeded their ability to properly support and provision the service. 

This is really unfortunate, because overall Orcon is a good ISP that offers good products at good prices. But in this case their reputation (with new, existing and potential customers) is taking a real hit. 

I've been saying for the past week or so that Orcon need to stop accepting new signups until they have their systems under control.