Hi geekzoners, I'm sorry for the rant but need to get it out of me.
I've been a happy Orcon customer for 6 months. Several friends had recommended Orcon because their good and responsive support unlike other ISPs. I was really impressed by how streamlined the joining process was: I just signed up, received the Genius modem in a few days, plugged it and bingo! Connected. These Orcon guys are really smart!
Unfortunately the problems started and after almost three weeks without internet and phone service, a replacement modem, two Chorus tech visits (that would be another story), countless hours wasted waiting on hold calling the helpdesk line, absolute no response for written tickets , tickets closed without a solution, tickets and broken promises, the problem persists and it seems that they don't give a damm.
I feel so disappointed, deceived, humiliated and impotent that I don't know what else can I try, other than the name and shame, to get any kind of response from Orcon. I would be happy to just cancel my contract and move to a company that really cares a bit for paying customers, but I guess they'll want to charge me the cancellation fee even when they are failing to provide the service. However after so much wasted time and frustration does seems the best idea.
Please Orcon, I just want the Orcon Genius service working again, no more canned apologies, broken promises and "we'll call you back" bullsh*t. Is that too much to ask?
As a friendly warning for those thinking in signing for Orcon, just try calling the helpdesk technicall support and you'll see what I mean