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89 posts

Master Geek


Topic # 111637 9-Nov-2012 19:54 Send private message

Anyone else being disconnected constantly tonight (9 Nov)? I have tried three times to get through to the support people without luck, still on hold listening to music now....

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Uber Geek
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  Reply # 714893 9-Nov-2012 20:07 Send private message

What basic fault checking have you done?

This is the first thing the support person will want you to do






89 posts

Master Geek


  Reply # 714897 9-Nov-2012 20:25 Send private message

Fault checking... consists of "oh no, the web page is timed out".  Followed by a walk to the modem where the lights are flicking as it re-syncs.  I have turned the modem off and on twice. 

I have now just got through to the Helpdesk where the lady said, "yes your connection has disconnected at least 6 times tonight for no reason.  I will re-announce your line.  Restart the modem again and keep an eye on it."

So that's what I will do :)

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  Reply # 714906 9-Nov-2012 20:51 Send private message

Maybe a good idea to some more from your side






89 posts

Master Geek


  Reply # 714955 9-Nov-2012 21:49 Send private message

Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.

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  Reply # 714959 9-Nov-2012 22:02 Send private message

Splatty: Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.


What if the issue is with the house wiring?




380 posts

Ultimate Geek
+1 received by user: 37


  Reply # 714966 9-Nov-2012 22:23 Send private message

Where are you? I'm on Orcon and its been fine for me.



89 posts

Master Geek


  Reply # 715319 10-Nov-2012 21:50 Send private message

I am in Papamoa, just out of Tauranga, in a house built 5 years ago. I don't suspect any fault in the wiring, but would be open to getting that checked if the problem persisted.

Re-announcing the line worked, the connection has been up over 24 hours now.

380 posts

Ultimate Geek
+1 received by user: 37


  Reply # 715405 11-Nov-2012 10:19 Send private message

Hey Splayyt,

Yeah I'm in Matua, Tauranga. Was talking to my brother, he lives in Papamoa, and uses Orcon Genius, and he says he had problems on about thursday/friday this last week. So maybe its not 'you' or your house/modem on this occaision.

Otherwise i'd tend to agree with other advise in this thread, just because your house is relatively new doesnt mean the sparky did a great job of wireing it up.

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