Disconnections tonight

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Splatty

89 posts

Master Geek

Topic # 111637 9-Nov-2012 19:54
Anyone else being disconnected constantly tonight (9 Nov)? I have tried three times to get through to the support people without luck, still on hold listening to music now....

13281 posts

Uber Geek

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Vodafone NZ

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Reply # 714893 9-Nov-2012 20:07
What basic fault checking have you done? This is the first thing the support person will want you to do Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

89 posts

Master Geek

Reply # 714897 9-Nov-2012 20:25
Fault checking... consists of "oh no, the web page is timed out". Followed by a walk to the modem where the lights are flicking as it re-syncs. I have turned the modem off and on twice. I have now just got through to the Helpdesk where the lady said, "yes your connection has disconnected at least 6 times tonight for no reason. I will re-announce your line. Restart the modem again and keep an eye on it." So that's what I will do :)

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Reply # 714906 9-Nov-2012 20:51
Maybe a good idea to some more from your side Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

89 posts

Master Geek

Reply # 714955 9-Nov-2012 21:49
Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.

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Reply # 714959 9-Nov-2012 22:02
Splatty: Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first. What if the issue is with the house wiring? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

184 posts

Master Geek

Reply # 714966 9-Nov-2012 22:23
Where are you? I'm on Orcon and its been fine for me.

89 posts

Master Geek

Reply # 715319 10-Nov-2012 21:50
I am in Papamoa, just out of Tauranga, in a house built 5 years ago. I don't suspect any fault in the wiring, but would be open to getting that checked if the problem persisted. Re-announcing the line worked, the connection has been up over 24 hours now.

184 posts

Master Geek

Reply # 715405 11-Nov-2012 10:19
Hey Splayyt, Yeah I'm in Matua, Tauranga. Was talking to my brother, he lives in Papamoa, and uses Orcon Genius, and he says he had problems on about thursday/friday this last week. So maybe its not 'you' or your house/modem on this occaision. Otherwise i'd tend to agree with other advise in this thread, just because your house is relatively new doesnt mean the sparky did a great job of wireing it up.