Support is a joke. They told me they'd send a replacement then backtracked and said tier 2 was going to do some tests on the line and get back to me within 24 hours. Yeah sure lets test the line for a proven device fault! I'm quite angry about that but anyway....I'm waiting for them to call and admit they were wrong to even waste time considering that line of testing.
Some research says I maybe able to still get into the device and restore a firmware bin. I checked the download location for these on orcons file server but they're no longer there.
Anyone with a full genius here able to export a bin for me so I can give it a try?