Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



3257 posts

Uber Geek
+1 received by user: 163

Moderator
Trusted
Subscriber

Topic # 112016 22-Nov-2012 23:34 Send private message

So my Genius up and died today. It won't boot, just turns on with all lights blue and static. No wifi, Can't Factory reset or anything. No idea how it happened though it wouldn't surprise me if it was a bung firmware update pushed through by Orcon.

Support is a joke. They told me they'd send a replacement then backtracked and said tier 2 was going to do some tests on the line and get back to me within 24 hours. Yeah sure lets test the line for a proven device fault! I'm quite angry about that but anyway....I'm waiting for them to call and admit they were wrong to even waste time considering that line of testing.

Some research says I maybe able to still get into the device and restore a firmware bin. I checked the download location for these on orcons file server but they're no longer there.

Anyone with a full genius here able to export a bin for me so I can give it a try?

Create new topic
70 posts

Master Geek


  Reply # 721816 23-Nov-2012 12:27 Send private message

Replied by email, hope this helps :)

191 posts

Master Geek


  Reply # 721851 23-Nov-2012 13:32 Send private message

gehenna: So my Genius up and died today. It won't boot, just turns on with all lights blue and static. No wifi, Can't Factory reset or anything. No idea how it happened though it wouldn't surprise me if it was a bung firmware update pushed through by Orcon.

Support is a joke. They told me they'd send a replacement then backtracked and said tier 2 was going to do some tests on the line and get back to me within 24 hours. Yeah sure lets test the line for a proven device fault! I'm quite angry about that but anyway....I'm waiting for them to call and admit they were wrong to even waste time considering that line of testing.

Some research says I maybe able to still get into the device and restore a firmware bin. I checked the download location for these on orcons file server but they're no longer there.

Anyone with a full genius here able to export a bin for me so I can give it a try?


What version were you on before the bricking???



3257 posts

Uber Geek
+1 received by user: 163

Moderator
Trusted
Subscriber

  Reply # 721926 23-Nov-2012 16:23 Send private message

Yeah I have no idea, it's just a theory anyway I have no way of knowing for sure.

Spoke to them today and they've sent a replacement. The courier bag for sending my faulty one back arrived this morning so i guess if they'd just listened to me in the first place I've had had the replacement by now.

191 posts

Master Geek


  Reply # 722038 23-Nov-2012 21:01 Send private message

Interesting  - because mine was recently updated in the last few days



3257 posts

Uber Geek
+1 received by user: 163

Moderator
Trusted
Subscriber

  Reply # 722315 24-Nov-2012 15:17 Send private message

My replacement has arrived, it's software version is:

Runtime Code Version: Genius1202
Boot Code Version: 1.0.37-106.17

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

MH 17 "shot down" all dead
Created by joker97, last reply by turnin on 22-Jul-2014 16:56 (196 replies)
Pages... 12 13 14


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by wally22 on 23-Jul-2014 19:17 (32 replies)
Pages... 2 3


PB Computers experiences
Created by KiwiNZ, last reply by Jaxar on 23-Jul-2014 16:42 (29 replies)
Pages... 2


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Is working in IT making you less manly?
Created by dotnetdev, last reply by nakedmolerat on 23-Jul-2014 19:00 (15 replies)

Apple Watch?
Created by gnfb, last reply by tdgeek on 23-Jul-2014 15:48 (12 replies)

Telecom and temporarily moving
Created by Tel69, last reply by NonprayingMantis on 19-Jul-2014 21:34 (12 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.