Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




401 posts

Ultimate Geek
+1 received by user: 1


Topic # 112029 23-Nov-2012 14:12 Send private message

Hi, after a call to Orcon helpdesk it turns out our genius lite is faulty. All blue lights turn on upon power up but do not distinguish. The rep said that he had posted a ticket with their returns dept and they would call me back with further details. This occurred yesterday.



1. How long should I expect to wait for the initial call? I am obviously wanting broadband asap./>2. Is there any chance I can user a non genius modem with the genius line. It would really help if I could get some sort of connection - especially with the Brazilian gp this weekend :(



Thanks.


Create new topic

xpd

GTA5 Nut
6500 posts

Uber Geek
+1 received by user: 381

Mod Emeritus
Trusted
Subscriber

  Reply # 721870 23-Nov-2012 14:16 Send private message

They should just send you a replacement unit and a courier bag for the faulty one... Id call them back after a day and ask for a followup.

And yes you can use a non-Genius but you obviously wont get phones.




XPD / @DemiseNZ / Gavin
 
Check out "Like A Storm" - Official Site

GPKC GTA5 Crew - Fun, social, NZ based

Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / ASUS 260X / ASUS H81M-E / Intel Pentium K Anniversay G3258



Voice Engineer @ Orcon
2012 posts

Uber Geek
+1 received by user: 479

Trusted
Orcon
Subscriber

  Reply # 721871 23-Nov-2012 14:16 Send private message

It should work, drop me a PM with your username, I'll see if I can help out.  What kind of connection you have will affect what settings are required to make your modem work in the meantime.



401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 721924 23-Nov-2012 16:12 Send private message

Thanks, uber I'll send you a pm.

3352 posts

Uber Geek
+1 received by user: 211

Moderator
Trusted
Subscriber

  Reply # 721931 23-Nov-2012 16:30 Send private message

Interesting, same happened to mine yesterday. Sounding more and more like a firmware update to me.

xpd

GTA5 Nut
6500 posts

Uber Geek
+1 received by user: 381

Mod Emeritus
Trusted
Subscriber

  Reply # 721944 23-Nov-2012 16:43 Send private message

Im on latest firmware with no issues.... dont ask me the version, Id have to check when I get home :)




XPD / @DemiseNZ / Gavin
 
Check out "Like A Storm" - Official Site

GPKC GTA5 Crew - Fun, social, NZ based

Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / ASUS 260X / ASUS H81M-E / Intel Pentium K Anniversay G3258





401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 722000 23-Nov-2012 18:51 Send private message

Hmm ok, got the old modem working without phones. I cannot get into the modem settings or anything. I'm waiting to hear from the replacement department to see what they say.

I should say that the web was going down to snails pace (couldn't browse web but held a skype call) then would recover a few mins later without a reboot. This happened about 5 times in the 2 days prior to the issue occurring. When the internet gave out, it rebooted the modem but it wouldn't reboot as i described...

xpd

GTA5 Nut
6500 posts

Uber Geek
+1 received by user: 381

Mod Emeritus
Trusted
Subscriber

  Reply # 722002 23-Nov-2012 18:52 Send private message

fyi, my Genius f/ware is : Runtime Code Version: Genius1415
Boot Code Version: 1.0.37-106.17




XPD / @DemiseNZ / Gavin
 
Check out "Like A Storm" - Official Site

GPKC GTA5 Crew - Fun, social, NZ based

Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / ASUS 260X / ASUS H81M-E / Intel Pentium K Anniversay G3258



3352 posts

Uber Geek
+1 received by user: 211

Moderator
Trusted
Subscriber

  Reply # 722314 24-Nov-2012 15:17 Send private message

My replacement has arrived, it's software version is:

Runtime Code Version: Genius1202
Boot Code Version: 1.0.37-106.17

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Just checking that this DIY electrical connection is not allowed?
Created by joker97, last reply by joker97 on 17-Dec-2014 22:37 (33 replies)
Pages... 2 3


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Terrible 2Degrees Customer Service Experience
Created by ryanhunt, last reply by 2DegreesCare on 15-Dec-2014 19:05 (40 replies)
Pages... 2 3


Couriers starting to charge for redelivery
Created by mattwnz, last reply by raytaylor on 18-Dec-2014 02:27 (77 replies)
Pages... 4 5 6


How to upload 150GB of photos to iCloud?
Created by josephhinvest, last reply by timbosan on 17-Dec-2014 15:05 (35 replies)
Pages... 2 3


Slaughter of Innocents
Created by networkn, last reply by mclean on 18-Dec-2014 11:39 (32 replies)
Pages... 2 3


Google Chromecast now available in New Zealand
Created by freitasm, last reply by KiwiNZ on 18-Dec-2014 11:23 (149 replies)
Pages... 8 9 10



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.