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401 posts

Ultimate Geek
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Topic # 112029 23-Nov-2012 14:12 Send private message

Hi, after a call to Orcon helpdesk it turns out our genius lite is faulty. All blue lights turn on upon power up but do not distinguish. The rep said that he had posted a ticket with their returns dept and they would call me back with further details. This occurred yesterday.



1. How long should I expect to wait for the initial call? I am obviously wanting broadband asap./>2. Is there any chance I can user a non genius modem with the genius line. It would really help if I could get some sort of connection - especially with the Brazilian gp this weekend :(



Thanks.


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xpd

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  Reply # 721870 23-Nov-2012 14:16 Send private message

They should just send you a replacement unit and a courier bag for the faulty one... Id call them back after a day and ask for a followup.

And yes you can use a non-Genius but you obviously wont get phones.




Voice Engineer @ Orcon
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  Reply # 721871 23-Nov-2012 14:16 Send private message

It should work, drop me a PM with your username, I'll see if I can help out.  What kind of connection you have will affect what settings are required to make your modem work in the meantime.



401 posts

Ultimate Geek
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  Reply # 721924 23-Nov-2012 16:12 Send private message

Thanks, uber I'll send you a pm.

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  Reply # 721931 23-Nov-2012 16:30 Send private message

Interesting, same happened to mine yesterday. Sounding more and more like a firmware update to me.

xpd

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  Reply # 721944 23-Nov-2012 16:43 Send private message

Im on latest firmware with no issues.... dont ask me the version, Id have to check when I get home :)






401 posts

Ultimate Geek
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  Reply # 722000 23-Nov-2012 18:51 Send private message

Hmm ok, got the old modem working without phones. I cannot get into the modem settings or anything. I'm waiting to hear from the replacement department to see what they say.

I should say that the web was going down to snails pace (couldn't browse web but held a skype call) then would recover a few mins later without a reboot. This happened about 5 times in the 2 days prior to the issue occurring. When the internet gave out, it rebooted the modem but it wouldn't reboot as i described...

xpd

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  Reply # 722002 23-Nov-2012 18:52 Send private message

fyi, my Genius f/ware is : Runtime Code Version: Genius1415
Boot Code Version: 1.0.37-106.17




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  Reply # 722314 24-Nov-2012 15:17 Send private message

My replacement has arrived, it's software version is:

Runtime Code Version: Genius1202
Boot Code Version: 1.0.37-106.17

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