Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

gjm



671 posts

Ultimate Geek
+1 received by user: 72

Subscriber

Topic # 112203 30-Nov-2012 08:49 Send private message

My workmate is banging her head against the wall trying to get her Orcon home connection sorted out. Currently getting jetstream (like 512k or less) speeds at her house. Has logged multiple faults and keeps getting told different things from different people.

Is anyone from Orcon able to help as this is affecting her ability to VPN to work from home. She has done all the trouble shooting steps that different people have told her to do but still no luck.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Create new topic
16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 725011 30-Nov-2012 08:53 Send private message

Where does your friend live what are the modem stats?




BDFL
49938 posts

Uber Geek
+1 received by user: 4624

Administrator
Trusted
Geekzone
Subscriber

  Reply # 725013 30-Nov-2012 08:56 Send private message

1.Is the modem using the latest firmware?
2.What's the modem?
3.Is she using WiFi or ethernet?
4.Where does she live?
5.Report modem stats here
6.Does the house have a master filter installed?




gjm



671 posts

Ultimate Geek
+1 received by user: 72

Subscriber

  Reply # 725020 30-Nov-2012 09:20 Send private message

Lives in Mt Eden, shared house with multiple lines in to multiple flats. Chorus tech came out to do some work on another line into a different part of the house and since then speed as been pretty much unusable. Previously it was around 6m down.

Orcon genius is being used, dont have stats sorry. I realise speed can be greatly affected by internal wiring (have had coffeebaron install master splitter for me at my house) but seems strange coincidence.

I guess my point is she has called Orcon multiple times, done everything they asked, been told different stuff by different people and seems to not be able to make any progress using the normal channels hence my post here.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

BDFL
49938 posts

Uber Geek
+1 received by user: 4624

Administrator
Trusted
Geekzone
Subscriber

  Reply # 725021 30-Nov-2012 09:22 Send private message

Would be good to have the stats but if Chorus has been around doing maintenance work, yes, coincidences can lead to someone doing something wrong there...




Voice Engineer @ Orcon
1927 posts

Uber Geek
+1 received by user: 435

Trusted
Orcon
Subscriber

  Reply # 725023 30-Nov-2012 09:26 Send private message

gjm: Lives in Mt Eden, shared house with multiple lines in to multiple flats. Chorus tech came out to do some work on another line into a different part of the house and since then speed as been pretty much unusable. Previously it was around 6m down.

Orcon genius is being used, dont have stats sorry. I realise speed can be greatly affected by internal wiring (have had coffeebaron install master splitter for me at my house) but seems strange coincidence.

I guess my point is she has called Orcon multiple times, done everything they asked, been told different stuff by different people and seems to not be able to make any progress using the normal channels hence my post here.


Sorry to hear this, ask your friend if they can flick an email to [email protected] with their Orcon username, and ticket number (if they got one) so that we can follow this up for them and find out what's happening.  Thanks!

gjm



671 posts

Ultimate Geek
+1 received by user: 72

Subscriber

  Reply # 725043 30-Nov-2012 10:04 Send private message

ok thanks, I will pass that on.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

1132 posts

Uber Geek
+1 received by user: 72


  Reply # 725875 2-Dec-2012 21:07 Send private message

gjm: Chorus tech came out to do some work on another line into a different part of the house and since then speed as been pretty much unusable.


I have had that happen to me before tech working down the road and sync speed is suddenly half what it used to be aswell as the tech working two houses down same thing happened I'm afraid to have to say it but some of the techs that Chorus employ are nothing but monkeys in overalls best tech I ever had at my place was a guy from england




Asus Crosshair V Formula AMD FX8320, 8GB Corsair Vengence LP, 2X Sapphire Radeon HD7850 2GB 1000/1300, 1x WesternDigital WD2500AAJS 7200rpm 8MB cache SATAII , 1x Samsung spinpoin F1 HD502IJ 1x storage mode, 2x Samsung Spinpoint F1 HD502IJ RAID0 Boot, 1x Pioneer DVR212s 18x DVDRW, SilverStone ST75F-P (750W) Full Modular PSU, OS WIN7 x64 ultimate SP1 (7601), SilverStone RaVeN RV02B-W (with USB3.0 upgrade)

gjm



671 posts

Ultimate Geek
+1 received by user: 72

Subscriber

  Reply # 725941 3-Dec-2012 07:55 Send private message

Yup, Chorus tech came out on Sat and fixed it up...everything working now. I guess Chorus is no different to any company...you have good people and you have bad people.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by richms on 25-Oct-2014 23:02 (90 replies)
Pages... 4 5 6


House Auctions
Created by t0ny, last reply by Geektastic on 25-Oct-2014 22:18 (41 replies)
Pages... 2 3


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by tungsten on 25-Oct-2014 20:22 (115 replies)
Pages... 6 7 8


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.