The phone is just over a week old.
She has been having problems with the phone occasionally dropping off the network for long periods. Today I sent her a txt at 9:00am which she never received.
This afternoon she realised she had no signal showing again so turned the phone off and back on again.
About half an hour after the phone was turnedback on she got my txt plus a few others that had been sent to her during the day.
This is the 3rd or 4th time the phone has dropped off the network, the area we live in has excellent VF coverage.
She called the helpdesk this afternoon and from what she told me it sounds like she got fobbed off. She was told there must be a fault with the phone and to take it back, she was also told the SIM card may not be compatible with this phone and to try buying another one.
This sounds like fairly poor advice. I know full well what Noel Leemings will say if I take the phone back, especially with the fault being intermitent like it is.
Any advice on where to go from here?
We have only just joined 2degree's after being long time VF customers and so far am not that impressed.
I could try putting her SIM into my SIII for a few days but would rather try and sort it out with 2degrees first.