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Topic # 107762 19-Aug-2012 16:00 Send private message

Got an email from 2deg about my overdue final bill (finally)

Anyway, at the top is a link for Having trouble viewing this email? View it online.

When I click that link I get someone elses final bill amount and name and account number etc.


Bit of a big damn oops there from 2degrees about customer privacy etc. Edit to remove the hyperlink. Also its not provided over https so yet another fail security wise.




Richard rich.ms

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  Reply # 674262 19-Aug-2012 16:07 Send private message

Is it a privacy beach though? I have been emailed other customer receipts before, and never thought this was a privacy breach. I would have just thought it was an error. I guess it depends on what sort of information is disclosed. But someone else name and address, which maybe publicly available anyway in the phone book may not be a privacy breach.



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  Reply # 674282 19-Aug-2012 16:35 Send private message

Tell that to ACC ;)




Richard rich.ms

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  Reply # 674284 19-Aug-2012 16:38 Send private message

mattwnz:
richms: Got an email from 2deg about my overdue final bill (finally)

Anyway, at the top is a link for Having trouble viewing this email? View it online.

When I click that link I get someone elses final bill amount and name and account number etc.


Bit of a big damn oops there from 2degrees about customer privacy etc. Edit to remove the hyperlink. Also its not provided over https so yet another fail security wise.


Is it a privacy beach though? I have been emailed other customer receipts before, and never thought this was a privacy breach. I would have just thought it was an error.


I hate private beaches

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  Reply # 674288 19-Aug-2012 16:57 Send private message

Hi Richms, this is really concerning. If you pm me the URL you got and your phone number I'll investigate and find out how this happened.

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  Reply # 674308 19-Aug-2012 17:32 Send private message

mattwnz: Is it a privacy beach though?


Yes, it is. Intentional or not, it is.





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2degrees

  Reply # 674481 20-Aug-2012 11:49 Send private message

Hi Rich

Please PM your # and acct # so we can look into this ASAP.

Cheers
^POB



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  Reply # 674497 20-Aug-2012 12:09 Send private message

Already PMed to z2k earlier. Not read yet so sending to 2degrees too.




Richard rich.ms



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  Reply # 674747 20-Aug-2012 19:36 Send private message

....so... what happened? who cocked up to let this multi step failure of privacy happen?




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  Reply # 674780 20-Aug-2012 20:23 Send private message

richms: ....so... what happened? who cocked up to let this multi step failure of privacy happen?


POB is checking with the team that looks after these emails, will update when there is more information.

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  Reply # 675897 23-Aug-2012 12:49 Send private message

Just an update, it looks like it was an issue with the email template used which has now been corrected.

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  Reply # 675903 23-Aug-2012 12:56 Send private message

There was a similar story on fair go last night, where someone was sent someone else details.

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  Reply # 675919 23-Aug-2012 13:25 Send private message

isn't this similar to an issue that 2D had a while back, where customers found somebody else's details filled in when they went to log into the 2Degrees website?



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  Reply # 676008 23-Aug-2012 16:16 Send private message

Will that correct that my details are on a non ssl server with no authentication or just that I see someone elses details on the link?




Richard rich.ms

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  Reply # 676024 23-Aug-2012 16:46 Send private message

I've had a "privacy breach" with Pizza Hut one time. I logged in to order myself a pizza and it said "Welcome Hamish". I had somehow logged in as a Hamish and could see his personal details and preferred pick-up store.

By the way, my name isn't Hamish. Just saying that all systems out there have issues occasionally.

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  Reply # 676025 23-Aug-2012 16:46 Send private message

richms: Will that correct that my details are on a non ssl server with no authentication or just that I see someone elses details on the link?


The non SSL part might just be routing, I would imagine it is very much protected.




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