It is nice that you still managed to berate 2degrees through all this, but I hope you also berated your client (although softly, because they are a client)!
Im not going to berate a retired wife of my customer for using 850MB of excess data on their iPad. its a pretty small amount of data its only 2degrees cost of that data makes it a ridiculous expense
I dont have any problem berating the 2degrees helpdesk in this case, if they could have just told the customer when she called what the issue was - her shared data sim used all this money, that would have been the end of it.
Instead from 2 degrees we get the following- we cant see this $ usage on our system, dont worry about it, you wont have to pay for it its a billing mistake - and again similar again when i called up, none of this would have been a necessary and more importantly a waste of my time dealing with it
I shouldnt have had to spent my time trying to figure out the cause of this because the helpdesk cant tell you where the money was spent they have billed her for
@BTR - they travel overseas 5-6 times per year, the 350$ was specifically set based on her last 2 roaming bills with Vodafone.
@frestism, did i say i anywhere that wasn't going to have them pay this? i dont believe so. This whole thread was actually about finding WHAT has used the 350$