Cannot send MMS on iPhone 5

Forums › 2degrees › Cannot send MMS on iPhone 5

BTR

142 posts

Master Geek

Topic # 111114 24-Oct-2012 16:11
I have been trying for the last couple of days now to send a mms message, it keeps failing. I have confirmed the settings off the 2D site three times now, I thought it may have been the max message size setting so removed that. The message I am getting is "not delivered" and the setting I am trying are here. Credit isn't also an issue as I am on a pay monthly plan and a decent spend control limit. http://www.2degreesmobile.co.nz/iphone

johnr

13304 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 705798 24-Oct-2012 16:41
Is it possible for you to try same SIM in another handset? It might not even be a iPhone settings issue Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

BTR

142 posts

Master Geek

Reply # 706080 25-Oct-2012 08:03
johnr: Is it possible for you to try same SIM in another handset? It might not even be a iPhone settings issue I can't as its am iPhone 5 it has a Nano sim and 2D Nano sims didn't have a collar to make them a Micro or standard sim. Good suggestion though

SaltyNZ

2092 posts

Uber Geek

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Subscriber

Reply # 706082 25-Oct-2012 08:09
Can you attach screenshots of the MMS and cellular data configurations of your handset? iPad + iPhone 4S + 2degrees 3G data 4tw! These comments are my own and do not represent the opinions of 2degrees.

myopinion

527 posts

Ultimate Geek

Subscriber

Reply # 706092 25-Oct-2012 08:47
Yesterday I received one of those strange "You have received a PXT message" from a Vodafone user to my Vodafone number. I asked them to resend it and it came through properly the next time as an MMS, via iMessage. This happens sometimes not sure if it is related to iMessage or the Vodafone network?

connector

18 posts

Geek

Reply # 709343 30-Oct-2012 18:33
hey their, find this one quite interesting. could you tell me what max message size you are using?

BTR

142 posts

Master Geek

Reply # 710211 1-Nov-2012 09:02
Here is a screenshot of my settings, sorry it took so long, note there is not maximum message size in the screen shot, i have tried the amount 2D suggested as well as increasing the limit and removing it also. Neither of these worked.

SaltyNZ

2092 posts

Uber Geek

Trusted

Subscriber

Reply # 710212 1-Nov-2012 09:03
Your max message size is empty. It must be 300000 or it won't work, so you need to put that back. What is the full MMSC URL you have? Note - a reboot of the phone is required after you change that. iPad + iPhone 4S + 2degrees 3G data 4tw! These comments are my own and do not represent the opinions of 2degrees.

BTR

142 posts

Master Geek

Reply # 710214 1-Nov-2012 09:07
Thanks Salty, the original number I got off the site was one digital smaller and a completely different number. Suspect it may have been a typo. Will let you know how I get on.

trig42

1248 posts

Uber Geek

Reply # 710216 1-Nov-2012 09:14
I seem to remember that when I got my wife an iPhone, she could not either send or recieve MMS (can't remember shich sorry). It was fixed by sending one from her phone to me, then the phone seemed to pick up the settings and away it went.

connector

18 posts

Geek

Reply # 710400 1-Nov-2012 13:40
Hi try MMS Max message size as 312200 and put internet under the apn for internet tethering, then reboot, ive heard this fixes it on most ios6 devices. thats if the previous suggestion doesn't work

clicknz

224 posts

Master Geek

Trusted

Reply # 710403 1-Nov-2012 13:46
Hi - Probably you have checked this - with iOS 5 & below (not sure about iOS 6) you were required to switch on MMS messaging under Settings > Messages.... Cheers, Mike iPhone photo/general blog - here