Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1200 posts

Uber Geek
+1 received by user: 3

Trusted

Topic # 112852 23-Dec-2012 20:33 Send private message

Hello Everyone,

Having some dramas with my postpay account. For some reason I went over the 1GB bundle and got a TXT alerting me. 

I then a few days later got a TXT saying my GB bundle has renewed, but then a TXT a few days later saying I was at my spend limit.

I suspected some app went nuts on my phone, but am confused as 2 degrees said my 1GB bundle was renewed but it was not - so I went to buy another 1GB bundle but couldn't because of spend control.

I waited a few days, then unset spend control for the month, and then tried to buy a 1GB bundle but it kept rejecting because of my credit limit (I suspect its $150) So I paid my balance off in full so I had a $0 balance.

I then waited a day and tried to buy a 1GB pack but was still rejected. I called 2 degrees, and the girl I spoke to tried to explain how all their systems work for like 10-15 minutes and I really should have listened closer but the gist was I had to bring my account into credit. We agreed to put $50 credit, so I'm -$50 or in positive by $50.

I waited another day and then tried to buy a 1GB pack but that didn't work, so I called up again and another girl did some magic and I have a 1GB pack now, and my account should turn over on the 4th of Jan.

My questions are this.

1. The credit limit appears to be a limit of not how much I can owe 2 Degrees before they suspend services, but how much I can actually spend with them in a month. Is this correct?

2. Is there anyway to have my 2degrees data simply cut off after the 1GB pack gets used up, or alternatively renews and get's another 1GB pack as otherwise I get charged at something like $200/GB instead of $20. - Still much better than the old days with VF/XT @ $10000/GB on casual data but annoying none the less.

3. Is there anything I can do now, as I cannot check voicemails, and am on call over Christmas and am scared my data will run out again or I get a voicemail I can't clear. 

I should also mention the first girl said I could call up once my account rolled over and get a credit for the casual data which is nice. I do like 2 degrees.






Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Create new topic
984 posts

Ultimate Geek
+1 received by user: 35

Subscriber

  Reply # 736691 23-Dec-2012 21:13 Send private message

You perhaps need to talk to the appropriate person at 2degrees and they should look at your account behavior. If you have had a good history, Im sure they will look at giving you a higher limit.

If your on call, then maybey you might have to ease back on the non essential calls/data !
Just my thoughts..

839 posts

Ultimate Geek
+1 received by user: 36


  Reply # 736710 23-Dec-2012 22:20 Send private message

2degrees billing is shocking, I've had months where their billing system would not renew my data pack and other months it would deduct normally. I have set a monthly top up automatically and the renewal has never been right from day one. It got to the point I got the CSR to write into the account profile that it is the n'th time this has happened and I would call them up again about the same issue



1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 736746 24-Dec-2012 00:28 Send private message

Gooseybhai: You perhaps need to talk to the appropriate person at 2degrees and they should look at your account behavior. If you have had a good history, Im sure they will look at giving you a higher limit.

If your on call, then maybey you might have to ease back on the non essential calls/data !
Just my thoughts..


I'm happy with my credit limit, but just confused as it doesn't seem to be a credit limit so much as this is how much you can spend in a month limit - even if I pay it off in the month, it's still all I can 'spend in a month'. Do you have this experience?

I have already cut back on data, but I cannot clear my voicemails until the 4th. Hmmmm. 




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

920 posts

Ultimate Geek
+1 received by user: 47

Trusted
2degrees

  Reply # 736858 24-Dec-2012 13:33 Send private message

Just to confirm, Credit Limit and Spend Control are 2 different things.

Credit Limit is set by your credit rating at the time of signing up to Pay Monthly and can be exceeded, however we'll try to send you a text when you're within $10 of your limit.
We can review it and increase it if necessary and on request following a review of your account.

Spend Control is set by the customer and cannot be exceeded unless the customer overrides it (*100*5*2#) or turning it off in Your 2degrees or calling Care. http://www.2degreesmobile.co.nz/paymonthly/paying-your-bill/spend-control

In order to use your services you need to be below your limits and if there's a current 'unbilled balance' when trying to add a data pack it may fail to purchase.

Make sure you have your balance so it has enough in credit to cover the outstanding amount, the unbilled balance and any new value pack you want to add.

Dial *100# to see your balances or view in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login

PM me if you have any further queries.

Many thanks and Merry Xmas
^POB




1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 743387 11-Jan-2013 16:01 Send private message

2DegreesCare: Just to confirm, Credit Limit and Spend Control are 2 different things.

Credit Limit is set by your credit rating at the time of signing up to Pay Monthly and can be exceeded, however we'll try to send you a text when you're within $10 of your limit.
We can review it and increase it if necessary and on request following a review of your account.


Thanks for your reply. I talked to 2 degrees support and they confirmed that the Credit Limit is the limit you can spend with 2 Degrees in one month, not how much is outstanding on your bill.

I have also found out that if you are on pre-pay the 1GB $20 with renew when you run out of data, but on post pay, once the 1GB pack runs out, it will only renew on the new billing cycle. You will be charged at normal rates for data which works out to either $100 or $200/GB for data from memory. 

Is there a way to get the 1GB pack to autorenew on post pay, or no use casual data on post pay? 

Or do I have to move to pre-pay to get this feature? 




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

68 posts

Master Geek


  Reply # 743499 11-Jan-2013 19:11 Send private message

If your wanting the pack to renew on pay monthly on consumption... your out of luck.
Data packs will not renew on consumption on pay monthly - only on the bill cycle. Even then, the 3GB and 12GB will not renew at all.

Have you thought about just getting one of the larger packs on your account?


920 posts

Ultimate Geek
+1 received by user: 47

Trusted
2degrees

  Reply # 745154 15-Jan-2013 15:32 Send private message

exportgoldman: Thanks for your reply. I talked to 2 degrees support and they confirmed that the Credit Limit is the limit you can spend with 2 Degrees in one month, not how much is outstanding on your bill.

I have also found out that if you are on pre-pay the 1GB $20 with renew when you run out of data, but on post pay, once the 1GB pack runs out, it will only renew on the new billing cycle. You will be charged at normal rates for data which works out to either $100 or $200/GB for data from memory. 

Is there a way to get the 1GB pack to autorenew on post pay, or no use casual data on post pay? 

Or do I have to move to pre-pay to get this feature? 


The 1GB MBB pack will only auto-renew on your Pay Monthly account at the start of your billing cycle. If you're in a MBB zone it will use that data before your Plan's inclusive National Data (which can be used in or outside of our MBB zones).   That's why it's important to keep a check on your Pay Monthly data balances by checking online in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login - or dialing *100*4*3# from your 2degrees phone. 

If you use up all your 1GB Pack data and Plan data within your billing cycle and continue using data you will be charged casual rates 50c per MB.  However we will try to send you a text when your pack or plan data allowance is running low. 

Also the 3GB and 12BG MBB packs will not auto-renew on Pay Monthly, unlike Prepay. 

Hope that helps. 
^POB



1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 745254 15-Jan-2013 18:32 Send private message

2DegreesCare:
The 1GB MBB pack will only auto-renew on your Pay Monthly account at the start of your billing cycle. If you're in a MBB zone it will use that data before your Plan's inclusive National Data (which can be used in or outside of our MBB zones).   That's why it's important to keep a check on your Pay Monthly data balances by checking online in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login - or dialing *100*4*3# from your 2degrees phone. 

If you use up all your 1GB Pack data and Plan data within your billing cycle and continue using data you will be charged casual rates 50c per MB.  However we will try to send you a text when your pack or plan data allowance is running low. 

Also the 3GB and 12BG MBB packs will not auto-renew on Pay Monthly, unlike Prepay. 

Hope that helps. 
^POB


Good to know. I might go prepay if this is the case, as within a few hours one day my phone used 600MB over my limit which at 50c a MB is massive. ($300?) 

If I move to prepay do my accumulated minutes get transferred over, or do I lose those?




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

68 posts

Master Geek


  Reply # 745263 15-Jan-2013 18:43 Send private message

From their terms and conditions.

Pay Monthly Plans Terms and Conditions (pre 10 August 2012)

Transferring or switching to another Service or Plan

45. If you terminate, or switch your Pay Monthly Account/Plan to a Prepay Account, 2degrees Business
Account or any other Service or Plan made available by 2degrees from time to time, you will lose all unused Plan Benefits and any bonus rewards or other benefits associated with your Pay Monthly 

920 posts

Ultimate Geek
+1 received by user: 47

Trusted
2degrees

  Reply # 745456 16-Jan-2013 08:06 Send private message

 Good to know. I might go prepay if this is the case, as within a few hours one day my phone used 600MB over my limit which at 50c a MB is massive. ($300?) 

If I move to prepay do my accumulated minutes get transferred over, or do I lose those?


You lose them, the only thing that gets moved over is any left over Value pack balances. 

Why not set a Spend Control limit to the amount you want to spend each month. You won't go over it unless you override it.  It puts you in better control and you'll keep all your Carryover mins, 1GB bonus, bonus mins for life and All You Need Texts - http://www.2degreesmobile.co.nz/paymonthly/paying-your-bill/spend-control

^POB



1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 754151 31-Jan-2013 22:58 Send private message

2DegreesCare: 
Why not set a Spend Control limit to the amount you want to spend each month. You won't go over it unless you override it.  It puts you in better control and you'll keep all your Carryover mins, 1GB bonus, bonus mins for life and All You Need Texts - http://www.2degreesmobile.co.nz/paymonthly/paying-your-bill/spend-control

^POB


I tried that this month, and set a $30 spend control on my $29 plan, so I could check voicemails once a week, but once I hit my data allowance, the $1 was chewed through for data so I couldn't clear my voicemails.

Thanks 2 Degrees for all your help anyways. You have brought the price of mobiles down so much.

I think I'll jump on prepay next month. 




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

920 posts

Ultimate Geek
+1 received by user: 47

Trusted
2degrees

  Reply # 754480 1-Feb-2013 16:37 Send private message

exportgoldman:
2DegreesCare: 
Why not set a Spend Control limit to the amount you want to spend each month. You won't go over it unless you override it.  It puts you in better control and you'll keep all your Carryover mins, 1GB bonus, bonus mins for life and All You Need Texts - http://www.2degreesmobile.co.nz/paymonthly/paying-your-bill/spend-control

^POB


I tried that this month, and set a $30 spend control on my $29 plan, so I could check voicemails once a week, but once I hit my data allowance, the $1 was chewed through for data so I couldn't clear my voicemails.

Thanks 2 Degrees for all your help anyways. You have brought the price of mobiles down so much.

I think I'll jump on prepay next month. 


You can override the limit to allow yourself to listen to your voicemails or set it at say $5? 

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

22nd Only: PB Tech BROTHER HL1110 Mono laser Printer $15 shipped(after $30 cashback)
Created by loceff13, last reply by cloudlover on 22-Oct-2014 22:06 (19 replies)
Pages... 2


Who Audits IRD?
Created by gundar, last reply by charsleysa on 22-Oct-2014 15:52 (18 replies)
Pages... 2


HERE Maps beta available to all Android 4.4 devices and up
Created by freitasm, last reply by farcus on 22-Oct-2014 22:36 (17 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by freitasm on 22-Oct-2014 18:39 (34 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by SellShed on 22-Oct-2014 11:54 (42 replies)
Pages... 2 3


Snap have failed our company!
Created by dafman, last reply by nunz on 22-Oct-2014 22:45 (26 replies)
Pages... 2


Abnormal upstream data usage - Vodafone Cable Wellington
Created by otherside, last reply by Aredwood on 22-Oct-2014 22:13 (13 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.