Having some dramas with my postpay account. For some reason I went over the 1GB bundle and got a TXT alerting me.
I then a few days later got a TXT saying my GB bundle has renewed, but then a TXT a few days later saying I was at my spend limit.
I suspected some app went nuts on my phone, but am confused as 2 degrees said my 1GB bundle was renewed but it was not - so I went to buy another 1GB bundle but couldn't because of spend control.
I waited a few days, then unset spend control for the month, and then tried to buy a 1GB bundle but it kept rejecting because of my credit limit (I suspect its $150) So I paid my balance off in full so I had a $0 balance.
I then waited a day and tried to buy a 1GB pack but was still rejected. I called 2 degrees, and the girl I spoke to tried to explain how all their systems work for like 10-15 minutes and I really should have listened closer but the gist was I had to bring my account into credit. We agreed to put $50 credit, so I'm -$50 or in positive by $50.
I waited another day and then tried to buy a 1GB pack but that didn't work, so I called up again and another girl did some magic and I have a 1GB pack now, and my account should turn over on the 4th of Jan.
My questions are this.
1. The credit limit appears to be a limit of not how much I can owe 2 Degrees before they suspend services, but how much I can actually spend with them in a month. Is this correct?
2. Is there anyway to have my 2degrees data simply cut off after the 1GB pack gets used up, or alternatively renews and get's another 1GB pack as otherwise I get charged at something like $200/GB instead of $20. - Still much better than the old days with VF/XT @ $10000/GB on casual data but annoying none the less.
3. Is there anything I can do now, as I cannot check voicemails, and am on call over Christmas and am scared my data will run out again or I get a voicemail I can't clear.
I should also mention the first girl said I could call up once my account rolled over and get a credit for the casual data which is nice. I do like 2 degrees.