Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



617 posts

Ultimate Geek
+1 received by user: 11


Topic # 113780 28-Jan-2013 11:28 Send private message

Been on the $19 Text Combo for a while now, and every month it would send me a reminder it was going to expire, a message saying it couldn't renew (if I didn't have the funds) and then a thank you once renewed.

My normal renewal time is around the 27th of the month and as I reached for my phone to make a call on Sunday I wondered if my pack was still alive. Checking the website I saw it wasn't so I topped up $25. At this point I normally get a top up successful txt and the renewal txt. Not receiving anything, I took a screen dump of the transaction ID and then went back to my account details.

My account showed that I now had all the benefits of the combo and I proceeded to make my call,

24 hours later I still have not received any of the txt messages I would normally get.

Have 2D stopped sending these?



Create new topic

ajw

982 posts

Ultimate Geek
+1 received by user: 21


  Reply # 752018 28-Jan-2013 14:29 Send private message

Why don't you ring their customer services to find out.



617 posts

Ultimate Geek
+1 received by user: 11


  Reply # 752036 28-Jan-2013 14:59 Send private message

ajw: Why don't you ring their customer services to find out.


I have found this forum to be a better provider of answers than the helpdesk (I don't use twitter or facebook to ask on there)

892 posts

Ultimate Geek
+1 received by user: 37

Trusted
2degrees

  Reply # 752668 29-Jan-2013 14:20 Send private message

Hi, we haven't stopped low balance texts however, with the $19 Combos we will do our best to send you a text before your Combo Renewal Date to remind you to top-up and will also do our best to send you a text if your Combo Pack does not renew for any reason.  

You also have the option to turn off low balance texts for other packs and balances - http://www.2degreesmobile.co.nz/help/account-notifications

I'd advise setting a Monthly Auto-Top-Up the day before expiry so you know you should have enough credit for the pack to renew. 

If you want me to look into a particular issue please let me know. 

Cheers
^POB




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by charsleysa on 3-Sep-2014 13:19 (155 replies)
Pages... 9 10 11


Does NZ need better gun laws?
Created by mattwnz, last reply by gzt on 3-Sep-2014 14:03 (136 replies)
Pages... 8 9 10


What tyre brand/model to look at ?
Created by Mark, last reply by Oblivian on 2-Sep-2014 21:36 (35 replies)
Pages... 2 3


Judith Collins: I am resigning
Created by Presso, last reply by gzt on 2-Sep-2014 11:42 (109 replies)
Pages... 6 7 8


VideoEZY OnDemand
Created by Andib, last reply by sen8or on 3-Sep-2014 07:45 (64 replies)
Pages... 3 4 5


Cirque du Soleil Cellphone Hijack
Created by myopinion, last reply by PhantomNVD on 1-Sep-2014 18:01 (21 replies)
Pages... 2


Orcon Global Mode launched
Created by freitasm, last reply by shk292 on 1-Sep-2014 11:32 (132 replies)
Pages... 7 8 9


Lightbox press event release
Created by freitasm, last reply by BigHammer on 3-Sep-2014 13:46 (568 replies)
Pages... 36 37 38



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.