Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
2353 posts

Uber Geek
+1 received by user: 125


  Reply # 243969 7-Aug-2009 15:49 Send private message

I rekon, I wana leave vodafone ASAP, and I wont be porting my numbers, but I want to choose a nice number on 2Degrees, not one thats 1 diget differant to my friend from school (im not joking either, his is 16 mines 06). lol





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

11362 posts

Uber Geek
+1 received by user: 624

Trusted
Subscriber

  Reply # 243983 7-Aug-2009 16:31 Send private message

Yes you can port with an outstanding IOU, have done it before and consider it fair when weighed up against the years of vodafone screwing customers over ;)




Richard rich.ms

3g

281 posts

Ultimate Geek
+1 received by user: 15


  Reply # 244062 7-Aug-2009 20:53 Send private message

I still haven't seen an adequate explanation from 2degrees as to why, when a serious problem like revealing personal information is reported to 2degrees, they then take OVER 12 hours to respond.


Even without documented procedures for such an event, any system operator would realize that there is only one option (even if it is the day of launch) and that is to shutdown access immediately.


Love what 2degrees are doing, think the plans are good - but will be recommending to the dozens of friends and family that I got to signup for the chinwag SIM card offer that they refrain from entering any personal information into the online system until it is clear that 2degrees have resolved the issue completely.




Nigel H. 

385 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244090 7-Aug-2009 23:18 Send private message

The CEO of 2Degrees was on Radio Live this morning, saying he didn't expect the site to be back up until sometime early next week, Monday or Tuesday. So interesting to hear call centre operators suggesting that a return today was a possibility.




Jonathan Mosen Mosen Consulting, for advice on web and app accessibility http://mosen.org

38 posts

Geek


  Reply # 244103 8-Aug-2009 01:14 Send private message

jmosen: The CEO of 2Degrees was on Radio Live this morning, saying he didn't expect the site to be back up until sometime early next week, Monday or Tuesday.


Thanks for that info, and in return i found the link

2914 posts

Uber Geek
+1 received by user: 34

Trusted

  Reply # 244130 8-Aug-2009 09:12 Send private message

jmosen: So interesting to hear call centre operators suggesting that a return today was a possibility.

Standard call centre answer when you do not know the answer, give a positive answer without promising anything.  It puts the caller at ease, and it is up to management to make promises as it is their necks on the line.  Good the heat the CEO did give an indication.




You can never have enough Volvos!


685 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244141 8-Aug-2009 09:58 Send private message

there neededs to be other ways to port your number over like calling them up will help but no we have to do it all over.




               The Biggest and the Best.

685 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244143 8-Aug-2009 10:11 Send private message

I called them up and tell them to port my number and they say i can only do it online but the radio live did say on ceo saying that to give them a call and they can help. so ceo is telling a lie how about that.




               The Biggest and the Best.

51 posts

Master Geek


  Reply # 244151 8-Aug-2009 10:29 Send private message

After listening to the radio audio, i to called the customer care line to get them to port my number....the guy said that as you have to accept the terms and conditions they could not port your number through the customer care line!

He then said that what the CEO said was wrong in regards to being able to port your number through the customer care line and that the CEO may not even know what the porting process is!

SHAME!

385 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244161 8-Aug-2009 11:10 Send private message

I note also that the CEO didn't even know his own custoemr services number. If he doesn't have media skills, they need to front with someone who does.

I also disagree with the view the call centre operators simply say something positive to make customers feel good. That's short term gain for longer term pain. Raising a customer's expectations of a resolution to their problem when the resolution maybe several days away isn't good business.

They need a consistent message out there and this needs to be conveyed to any 2Degrees personnel who has any interaction with the public.




Jonathan Mosen Mosen Consulting, for advice on web and app accessibility http://mosen.org

2914 posts

Uber Geek
+1 received by user: 34

Trusted

  Reply # 244165 8-Aug-2009 11:47 Send private message

jmosen: I note also that the CEO didn't even know his own custoemr services number.


He is American, what do you expect?  (Sorry that's a joke, I am/was also a foreigner.)
It sounded as if he tried to signal to someone to get him the number by repearing the question, perhaps it took too long.  Perhaps being at work 'till 2am (party?) made him tired and forgetful.




You can never have enough Volvos!


2353 posts

Uber Geek
+1 received by user: 125


  Reply # 244187 8-Aug-2009 13:01 Send private message

there site is still down. annoying as hell, i want to port my number over :(





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 244250 8-Aug-2009 17:19 Send private message

+1 for me to port my 027 from vodafone to 2degrees. Hope they get it sorted soon. Or have an alternative via csr.




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

685 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244385 9-Aug-2009 11:00 Send private message

-10 to 2degrees for taking along time to fix there website and making poeple wait to port numbers across




               The Biggest and the Best.

1875 posts

Uber Geek
+1 received by user: 26


  Reply # 244420 9-Aug-2009 12:53 Send private message

cws82us: -10 to 2degrees for taking along time to fix there website and making poeple wait to port numbers across

Oh well, it's better that they get it right though isn't it?




iPhone 4 Speed Test XT vs. Vodafone - XT vs. Vodafone head to head on iPhone 4 Comparison Video

Random thoughts about nothing. My boring blog: http://www.geekzone.co.nz/ahmad

Using iPhone 4 iOS 4.0.1 - my thoughts on the iPhone 4 launch debacle

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Gigatown winner town and plans
Created by freitasm, last reply by loceff13 on 26-Nov-2014 23:01 (42 replies)
Pages... 2 3


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by Geektastic on 26-Nov-2014 16:35 (142 replies)
Pages... 8 9 10


Letter from Vodafone Speed Decrease WTF
Created by rokki, last reply by rokki on 26-Nov-2014 21:25 (20 replies)
Pages... 2


HP Stream 7 arrives
Created by gnfb, last reply by gnfb on 26-Nov-2014 22:49 (19 replies)
Pages... 2


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by mattwnz on 26-Nov-2014 16:13 (56 replies)
Pages... 2 3 4


Harmoney Credit Offer
Created by rendezvous, last reply by Aredwood on 26-Nov-2014 22:45 (13 replies)

Playing with G.722 HD Voice
Created by aw, last reply by aw on 26-Nov-2014 20:26 (13 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.