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2228 posts

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+1 received by user: 84


  Reply # 243969 7-Aug-2009 15:49 Send private message

I rekon, I wana leave vodafone ASAP, and I wont be porting my numbers, but I want to choose a nice number on 2Degrees, not one thats 1 diget differant to my friend from school (im not joking either, his is 16 mines 06). lol





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Sam, Auckland 
Skype: tardtasticx

10933 posts

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  Reply # 243983 7-Aug-2009 16:31 Send private message

Yes you can port with an outstanding IOU, have done it before and consider it fair when weighed up against the years of vodafone screwing customers over ;)




Richard rich.ms

3g

280 posts

Ultimate Geek
+1 received by user: 15


  Reply # 244062 7-Aug-2009 20:53 Send private message

I still haven't seen an adequate explanation from 2degrees as to why, when a serious problem like revealing personal information is reported to 2degrees, they then take OVER 12 hours to respond.


Even without documented procedures for such an event, any system operator would realize that there is only one option (even if it is the day of launch) and that is to shutdown access immediately.


Love what 2degrees are doing, think the plans are good - but will be recommending to the dozens of friends and family that I got to signup for the chinwag SIM card offer that they refrain from entering any personal information into the online system until it is clear that 2degrees have resolved the issue completely.




Nigel H. 

383 posts

Ultimate Geek


  Reply # 244090 7-Aug-2009 23:18 Send private message

The CEO of 2Degrees was on Radio Live this morning, saying he didn't expect the site to be back up until sometime early next week, Monday or Tuesday. So interesting to hear call centre operators suggesting that a return today was a possibility.




Jonathan Mosen Mosen Consulting, for advice on web and app accessibility http://mosen.org

38 posts

Geek


  Reply # 244103 8-Aug-2009 01:14 Send private message

jmosen: The CEO of 2Degrees was on Radio Live this morning, saying he didn't expect the site to be back up until sometime early next week, Monday or Tuesday.


Thanks for that info, and in return i found the link

2860 posts

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  Reply # 244130 8-Aug-2009 09:12 Send private message

jmosen: So interesting to hear call centre operators suggesting that a return today was a possibility.

Standard call centre answer when you do not know the answer, give a positive answer without promising anything.  It puts the caller at ease, and it is up to management to make promises as it is their necks on the line.  Good the heat the CEO did give an indication.




You can never have enough Volvos!


678 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244141 8-Aug-2009 09:58 Send private message

there neededs to be other ways to port your number over like calling them up will help but no we have to do it all over.




               The Biggest and the Best.

678 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244143 8-Aug-2009 10:11 Send private message

I called them up and tell them to port my number and they say i can only do it online but the radio live did say on ceo saying that to give them a call and they can help. so ceo is telling a lie how about that.




               The Biggest and the Best.

51 posts

Master Geek


  Reply # 244151 8-Aug-2009 10:29 Send private message

After listening to the radio audio, i to called the customer care line to get them to port my number....the guy said that as you have to accept the terms and conditions they could not port your number through the customer care line!

He then said that what the CEO said was wrong in regards to being able to port your number through the customer care line and that the CEO may not even know what the porting process is!

SHAME!

383 posts

Ultimate Geek


  Reply # 244161 8-Aug-2009 11:10 Send private message

I note also that the CEO didn't even know his own custoemr services number. If he doesn't have media skills, they need to front with someone who does.

I also disagree with the view the call centre operators simply say something positive to make customers feel good. That's short term gain for longer term pain. Raising a customer's expectations of a resolution to their problem when the resolution maybe several days away isn't good business.

They need a consistent message out there and this needs to be conveyed to any 2Degrees personnel who has any interaction with the public.




Jonathan Mosen Mosen Consulting, for advice on web and app accessibility http://mosen.org

2860 posts

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+1 received by user: 33

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  Reply # 244165 8-Aug-2009 11:47 Send private message

jmosen: I note also that the CEO didn't even know his own custoemr services number.


He is American, what do you expect?  (Sorry that's a joke, I am/was also a foreigner.)
It sounded as if he tried to signal to someone to get him the number by repearing the question, perhaps it took too long.  Perhaps being at work 'till 2am (party?) made him tired and forgetful.




You can never have enough Volvos!


2228 posts

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+1 received by user: 84


  Reply # 244187 8-Aug-2009 13:01 Send private message

there site is still down. annoying as hell, i want to port my number over :(





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

1402 posts

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  Reply # 244250 8-Aug-2009 17:19 Send private message

+1 for me to port my 027 from vodafone to 2degrees. Hope they get it sorted soon. Or have an alternative via csr.




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678 posts

Ultimate Geek
+1 received by user: 1


  Reply # 244385 9-Aug-2009 11:00 Send private message

-10 to 2degrees for taking along time to fix there website and making poeple wait to port numbers across




               The Biggest and the Best.

1872 posts

Uber Geek
+1 received by user: 26


  Reply # 244420 9-Aug-2009 12:53 Send private message

cws82us: -10 to 2degrees for taking along time to fix there website and making poeple wait to port numbers across

Oh well, it's better that they get it right though isn't it?




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