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Ultimate Geek


  Reply # 247575 17-Aug-2009 12:07 Send private message

vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/


I read your blog.  Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help. 

Edit:

Just checked 2degrees website, wouldn't you know it they don't list twitter, facebook or texting in their methods for getting customer service!  There's a phone number and hey, a helpful page if you didn't recieve your chinwag sim: http://www.2degreesmobile.co.nz/web/guest/lost-sim

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  Reply # 247577 17-Aug-2009 12:08 Send private message

I'm not sure why people are comparing data pricing at this stage. 2degrees have not launch 3G, so there is not much point in them launching "proper" data plans yet.

E.G. if they launched a flash new 10GB Mobile data plan for $50 per month, we'd have forum posts on "can't use my 10GB cause this GPRS is so slow! - what a joke 2D!"




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Master Geek


  Reply # 247583 17-Aug-2009 12:16 Send private message

friedCrumpet:
vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/


I read your blog.? Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help.?

Edit:

Just checked 2degrees website, wouldn't you know it they don't list twitter, facebook or texting in their methods for getting customer service!? There's a phone number and hey, a helpful page if you didn't recieve your chinwag sim: http://www.2degreesmobile.co.nz/web/guest/lost-sim

lol serious?

Write a blog and didn't even actually ring them.

Fail

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  Reply # 247585 17-Aug-2009 12:19 Send private message

friedCrumpet:
vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/


I read your blog.  Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help. 


I agree. While a lot of people think highly of Twitter it's not an official help desk for any company I deal with, even though some of these companies may answer questions there. Most of the times people behind Twitter have other jobs - they are not hired to monitor Twitter 100% of the time.

I would call their help desk, and don't be so quick to blame them - or any other company - for not replying to Twitter...





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  Reply # 247587 17-Aug-2009 12:21 Send private message

freitasm:
friedCrumpet:
vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/


I read your blog.  Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help. 


I agree. While a lot of people think highly of Twitter it's not an official help desk for any company I deal with, even though some of these companies may answer questions there. Most of the times people behind Twitter have other jobs - they are not hired to monitor Twitter 100% of the time.

I would call their help desk, and don't be so quick to blame them - or any other company - for not replying to Twitter...



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All opinions are mine and mine alone, and do not represent the opinion of Telecom.

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Master Geek


  Reply # 247598 17-Aug-2009 12:32 Send private message

He replied to the automatic sms he received about his Chinwag sim and expected a .......................................................................... [cropped]


[Mod (N8): Edited as it was breaking the site's formatting]

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Geek

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  Reply # 247622 17-Aug-2009 13:00 Send private message

For the record, I *have* rang the helpdesk, which I forgot to write about on the blog post. I did not get a response, and left a message. They never called back.

I used Twitter to try and get their attention because they had been interacting with me on Twitter until the day they went live. I had exchanged several DM's and tweets with the @2degreesmobile.

As for the SMS about the SIM, nothing indicated it was a non-reply service.

But thanks guy, you really know how to make someone welcome.




Nic
http://accessibility.net.nz
http://wheelinggourmet.com

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  Reply # 247632 17-Aug-2009 13:10 Send private message

vavroom: For the record, I *have* rang the helpdesk, which I forgot to write about on the blog post. I did not get a response, and left a message. They never called back.

I used Twitter to try and get their attention because they had been interacting with me on Twitter until the day they went live. I had exchanged several DM's and tweets with the @2degreesmobile.

As for the SMS about the SIM, nothing indicated it was a non-reply service.

But thanks guy, you really know how to make someone welcome.


That wasn't meant as a personal attack or anything.  It is just that around here you have to make sure you mention all the relevant facts so that the situation is represented as it is.  If you had of told us then we would (well, I would have.  Can't speak for others) have sided with you right from the start.  Too often people miss out crutial information that prejudices one side unfairly (in this case you!)

One only has to look at the recent Stuff article where "Angry users slam XT" was based largely on the view of a couple of GZers, or NBR's adoption of the tag "Stoner Phone" to represent most of 2d's range, to see what impact these things can have.

I would try ringing them again and asking to speak to the Team Leader.  Dunno if they can do anything more, but it is more likely to be followed up I would think.




All opinions are mine and mine alone, and do not represent the opinion of Telecom.

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  Reply # 247655 17-Aug-2009 13:30 Send private message

Thanks for that Paul.

Honestly, I'm not particularly fussed. If 2Degrees want me as a customer, at this point, I don't think it's up to me to chase them up.




Nic
http://accessibility.net.nz
http://wheelinggourmet.com

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  Reply # 247793 17-Aug-2009 17:17 Send private message

It would be interesting also once we see their contract plans before making any decision about whether it's worthwhile to switch or not




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  Reply # 247795 17-Aug-2009 17:25 Send private message

lchiu7: It would be interesting also once we see their contract plans before making any decision about whether it's worthwhile to switch or not


I will be amazed if you see contract plans

You might see on account

John




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  Reply # 247796 17-Aug-2009 17:28 Send private message

That's what I meant - on account rather than Prepay




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  Reply # 247971 17-Aug-2009 23:44 Send private message

vavroom: Honestly, I'm not particularly fussed. If 2Degrees want me as a customer, at this point, I don't think it's up to me to chase them up.


Go and buy a $2 SIM next time you get gas. Easy.




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  Reply # 248261 18-Aug-2009 17:28 Send private message

Another interesting comparison is:
Casual Telecom / Vodafone sms: 20c
Casual 2 Degrees sms: 9c
Telecom XT 150 sms @ $6 = 4c
Telecom XT 600 sms @ 12 = 2c
Telecom XT 1500 sms @ 18 = 1.2c
Telecom $10 text (any NZ number) @ $10 = 2c
Telecom Boost text (on-net) @ $10 = 0.5c
Vodafone TXT2000 (on-net) @ $10 = 0.5c




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  Reply # 248263 18-Aug-2009 17:31 Send private message

nate:
vavroom: Honestly, I'm not particularly fussed. If 2Degrees want me as a customer, at this point, I don't think it's up to me to chase them up.


Go and buy a $2 SIM next time you get gas. Easy.


I did that at the Supermarket. When I got home to activate (dialling 200) it failed. I had to call the CSR and was on the phone for 15 minutes as they worked why it did not have $2 credit. I think (if somebody had been counting) that call cost more than $2!




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