vavroom: For the record, I *have* rang the helpdesk, which I forgot to write about on the blog post. I did not get a response, and left a message. They never called back.
I used Twitter to try and get their attention because they had been interacting with me on Twitter until the day they went live. I had exchanged several DM's and tweets with the @2degreesmobile.
As for the SMS about the SIM, nothing indicated it was a non-reply service.
But thanks guy, you really know how to make someone welcome.
I emailed their CEO Eric Hertz concerning a network query and received a reply within two days. Worked for me.