I have had 2 different cases of data randomly disparaging from the accounts.
some background. I brought 2 data sims for use in 2 ipads, one of which was to be sent to my father in dunedin.
14th may got the 2 ipads went about setting them both up. first thing i did was to connect them both 2 my wireless network. downlaoded all the apps i needed, stet them all up just so. (note all done using wifi).
one of the last things i did with them was to setup the sim cards ( because they have to be plugged into a phone first.)
2degrees you need to set up a proper system for the ipad that does not involve the use of a phone ie: have you heard of this new wiz bang system called email ! but i digress.
so i plug the sim cards into both ipads & all is well.
I then turn my farthers ipad off. (not sleep mode, not just shutting the smart cove, but the complete powered off shut down not going, really off state.) my ipad was only in sleep mode.
I then put my fathers away. in its box ready to be sent 2 dunedin.
the following afternoon, i thought i better check that the 2degrees part was working, so i took it out of its box, turned it on waited for it to start up, turned my wireless router off & tired to surf the net. all i got was a page that said i had no data left. I thought this is strange, there should of been 100megs of data on the sim. so begins the first of 4 calls to the 2degrees helpless desk, the first person i spoke to said they will take a message & get someone who could do something to call me back. 2 days later they wrang back & left a message saying that according to there infallible records all the data had been used up.
I checked, the first of the data had been used at 2.30 at night, when every one was a sleep, the next block was at 9.30 & the last block was at 11.30 when we were out.
The ipad was off when all the data was being used,
by now the ipad was in dunedin
so call 2 to the helpless desk to explain that the ipad was off, they said they would take a message & get someone to call me. I got a text on my phone to say that it was sorted & to listen to my voice mail,. there was no new voicemail on my phone, & who sets up voicemail for a data sim ?
so call 3 & 4 to the helpless desk & you guessed it, they said they would take a message & get someone to call back.
I am still waiting for the call 2 degrees !
All i want to know is how the data sim used up all its data when it was off, and what are they doing to stop this happening in the future ?
case 2 to come