2DegreesCare: Hi Greg
Thanks for the feedback. Auto Top-Up was on when the multiple top-ups were made. ATU makes it easier for the data user to carry on their sessions without the worry of the pack running out and using the more expensive casual data.
I can appreciate this is little comfort if the ATU's are repeating while you think your iPad is using Wi-fi or switched off but as JohnR suggests this may be an issue with the iPad that you'd need to take up with Apple.
While we look into this further on our side I'd advise to keep a close eye on your data usage in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login - to see if you're getting a charged for data sessions at the times you know it's turned off or connected to Wi-Fi. That would point to a problem with the iPad itself.
^POB
hi
when i put the first credit on the account & said yes to saving my credit card details, i did not know that auto top was also being enabled.
for your second point, the cellular service was enable at the time this happened and at the same time connected to the wireless network.
my biggest concern was that this activity could have gone on all week & racked up thousands of dollars in data charges with no way of a user knowing that is happening.
as i said i now have the cellular service disabled
Greg
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