Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




402 posts

Ultimate Geek
+1 received by user: 8


Topic # 85997 29-Jun-2011 10:41 Send private message

Ive found that I have been charged MMS rates for sending over the 160 chr limit.
Specifically for texts that are '3' texts long. I havent tested for any longer than 3 'pages' of 160 chr's

So, every time I send out a long joke txt for example, I get charged 50c

I have logged this with 2degrees and they are looking at a resolution for the issue. I have no issue with that, they are actively trying to find out what the problem is.

Im on the $19 prepay, so it obviously covers all data, text and phone calls within those limits (except MMS)
Ive never noticed it before, it may have been happening previously but I have a new phone and account type as of this month

The problem is 2 fold

a) Why does it charge me MMS rates for long texts?
Its agreed that multiple texts should not be charged at anything other than txt rates




      • Is it my phone setup?

      • Is it 2degrees?




b) Why doesnt 2degrees record it when it does? 
Its agreed that sending an 'MMS' does it, however it does not show anywhere on my account that I have been charged for that MMS. No amount of filtering will show the charge.




      • So I may have incurred these costs previously, but the account does not specifically show those hidden charges 




So, my questions are:

Has anyone noticed anything similar?

If it is my phone (Motorola Defy 2.2.2), what possible settings can be changed to ensure multi part txts are not sent as MMS? (Ive looked thoroughly through menus and not found anything)

I have APN's in place for 2dInternet and 2dMMS




Create new topic
1296 posts

Uber Geek
+1 received by user: 12


  Reply # 487320 29-Jun-2011 10:49 Send private message

Hmm that is strange, i'm running 2.2 and my long txts are automatically spilt into smaller multipart messages.

What messaging app are you using?


Seems unlikely to be a 2 degrees error. Surely the phone just says "hey i'm sending 3 sms here" or "Hey i'm sending an MMS here"


Edit: Also i don't have any APN set at the moment so possibly the phone defaults to MMS then goes to SMS if it can't send MMS

2922 posts

Uber Geek
+1 received by user: 582

Trusted
Subscriber

  Reply # 487321 29-Jun-2011 10:50 Send private message

Sounds to me like your problem is not that you're being overcharged for text messages, but that your phone is sending MMS messages instead of SMS and you don't know why.

I assure you we have no magic black box that converts multi-part SMS messages into MMS messages instead and then charges you for those.

As to why your phone is doing that, I don't have any good answers, sorry. I don't have a Defy. But I have seen a few issues lately caused by Motorola Android phones doing dumb things with SMS.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.



402 posts

Ultimate Geek
+1 received by user: 8


  Reply # 487324 29-Jun-2011 10:54 Send private message

Correct.

Its the standard messaging system and there is a 'mms' icon on the screen for the longer message, however no option to change.

So yes, the phone seems to think its sending an mms - with no way to change.

The other issue, is that I would expect to see it recorded on my account online, but it isnt.
So although Ive sent from my phone (it seems as an mms) The charge doesnt get recorded anywhere other than seeing a decrease in my balance :-) 

2922 posts

Uber Geek
+1 received by user: 582

Trusted
Subscriber

  Reply # 487329 29-Jun-2011 10:57 Send private message

SpookyAwol:
The other issue, is that I would expect to see it recorded on my account online, but it isnt.
So although Ive sent from my phone (it seems as an mms) The charge doesnt get recorded anywhere other than seeing a decrease in my balance :-) 


Hmmm, you're right about that, I don't see mine either and I know I sent a couple in the last few weeks. That's worth a call to customer care.






iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

1296 posts

Uber Geek
+1 received by user: 12


  Reply # 487332 29-Jun-2011 11:00 Send private message

SpookyAwol: Correct.

Its the standard messaging system and there is a 'mms' icon on the screen for the longer message, however no option to change.

So yes, the phone seems to think its sending an mms - with no way to change.

The other issue, is that I would expect to see it recorded on my account online, but it isnt.
So although Ive sent from my phone (it seems as an mms) The charge doesnt get recorded anywhere other than seeing a decrease in my balance :-) 


Why not try a different messaging app, you can download Go SMS or Handcent from the market for free and see if the clear up the issue. Although i have never had any problem with the stock messaging app on Android.

Are you running a custom ROM? 

380 posts

Ultimate Geek
+1 received by user: 4


  Reply # 487333 29-Jun-2011 11:01 Send private message

seen this type of problem before where a friend have another android phone, and the longer sms gets auto converted to mms
not sure about defy but for other android
I remember there is a box in the settings that lets you stop the longer sms converting to mms
are you using stock android msgn app or did you use handcent or go sms type of apps?
I think I did some changes in the Handcent sms app settings to stop this happending for my lg android phone




Cheapest Online Bookstore Free Worldwide Delivery

http://www.bookdepository.com/?a_aid=lhou021
 
MOBILE: Motorola G (Official 4.4.2)
TABLET: Samsung Galaxy tablet + Asus VivoTab Windows 8.1
OTHER: Asus laptop + Samsung ChromeBook

1482 posts

Uber Geek
+1 received by user: 112

Trusted
Subscriber

  Reply # 487335 29-Jun-2011 11:03 Send private message

I use handcent sms app on my 2.2 and that gives me the choice of how to deal with longer sms messages - splitting them into multiple sms or one mms

If your stock sms app is being funny then it might be worth trying handcent or another 3rd party app.



402 posts

Ultimate Geek
+1 received by user: 8


  Reply # 487342 29-Jun-2011 11:15 Send private message

For sure -Ill try a different app as well.

If I wasnt on a plan, it would have been quite hard to see that the credit was leaking out as I send very few long texts.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Gigatown winner town and plans
Created by freitasm, last reply by freitasm on 27-Nov-2014 15:42 (74 replies)
Pages... 3 4 5


My un-consented UFB install
Created by thurthur, last reply by InstallerUFB on 27-Nov-2014 15:48 (28 replies)
Pages... 2


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by dafman on 27-Nov-2014 14:00 (145 replies)
Pages... 8 9 10


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by BTR on 27-Nov-2014 15:50 (60 replies)
Pages... 2 3 4


Spark Fibre Modem with Gigabit Ethernet
Created by Rudder, last reply by plambrechtsen on 27-Nov-2014 11:21 (13 replies)

Knock off electronics in The Warehouse
Created by jpoc, last reply by openmedia on 26-Nov-2014 13:01 (13 replies)

HP Stream 7 arrives
Created by gnfb, last reply by loceff13 on 27-Nov-2014 14:38 (24 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.