Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



143 posts

Master Geek

Trusted
Subscriber

Topic # 92986 10-Nov-2011 12:49 Send private message

How do you stop 2D from sending you text messages saying they have emailed your bill?  I do not need to receive a text message EVERY MONTH saying they have emailed my bill to me!

I have rang and request they stop texting me.  I get promised it will not happen again, but sure enough the next month there is another text.

2D – I love your service, but this part of the process is APITN!

__Allan





_Allan (my blogmy tweetscompany tweetscompany web site)
           Geekzone Speedtest  -  Download: 16.28 mbps  Upload: 5.86 Mbps

Create new topic
2629 posts

Uber Geek
+1 received by user: 95

Trusted
Subscriber

  Reply # 543686 10-Nov-2011 14:17 Send private message

I agree. It's a nuisance and serves no useful purpose.

2648 posts

Uber Geek
+1 received by user: 343

Trusted
Subscriber

  Reply # 543700 10-Nov-2011 14:30 Send private message

There is work under way at the moment to let subscribers manage which messages they want to receive. Until that's ready, we have to try to strike a balance between those people who think 'I'm a grown up, leave me alone and let me get on with it' and those who want to be hand-held all the way. You can't get it right for everyone. :-(




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

2724 posts

Uber Geek
+1 received by user: 179

Trusted
Subscriber

  Reply # 543715 10-Nov-2011 14:38 Send private message

I think the monthly reminder is great





2648 posts

Uber Geek
+1 received by user: 343

Trusted
Subscriber

  Reply # 543720 10-Nov-2011 14:42 Send private message

nakedmolerat: I think the monthly reminder is great


^^ See?




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

827 posts

Ultimate Geek
+1 received by user: 21

Trusted
2degrees

  Reply # 543738 10-Nov-2011 14:54 Send private message

_Allan: How do you stop 2D from sending you text messages saying they have emailed your bill?  I do not need to receive a text message EVERY MONTH saying they have emailed my bill to me!

I have rang and request they stop texting me.  I get promised it will not happen again, but sure enough the next month there is another text.

2D – I love your service, but this part of the process is APITN!

__Allan


Hi Allan

Please can you PM your number, I'll look into it.  As Salty says we are looking into bringing in some changes whereby customers will be in more control of the notification SMS they receive.

Please include your DOB and Address for authentication.

Cheers
^POB

Minimalist
4594 posts

Uber Geek
+1 received by user: 61

Moderator
Trusted
Subscriber

  Reply # 543912 10-Nov-2011 19:03 Send private message

A short term and long term answer have been provided.

A few un-necessary comments have been removed and this thread locked.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by Kyanar on 18-Apr-2014 20:55 (98 replies)
Pages... 5 6 7


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


galaxy s4 now on 4.4.2
Created by nzrock, last reply by Cameron1991 on 19-Apr-2014 01:35 (51 replies)
Pages... 2 3 4


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5


Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by Scotsman on 17-Apr-2014 21:10 (26 replies)
Pages... 2


Free connection to Ultra Fibre not true
Created by kapitikarl, last reply by cbrpilot on 15-Apr-2014 13:24 (27 replies)
Pages... 2


TVNZ on Demand Jailbreak Detection
Created by TranceManNZ, last reply by hio77 on 18-Apr-2014 20:25 (12 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.