2Degrees network failure? [2012-01-29]

Forums › 2degrees › 2Degrees network failure? [2012-01-29]

CamH

221 posts

Master Geek

Topic # 96522 29-Jan-2012 22:49
Is anyone else experiencing issues with 2Degrees at the moment, or know what's going on? Can't call, TXT or use data and calling 200 / 0800-022-022 (even from a landline) gives a technical issue message. Was quite irritating when I needed to call someone - Thank goodness for having a dual-sim phone!

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Reply # 574772 29-Jan-2012 22:58
Everything is working fine for me in Dunedin, i get the same message when calling 200 though. And no i am not roaming on vodafone.

CamH

221 posts

Master Geek

Reply # 574773 29-Jan-2012 23:00
Strange, not roaming on Vodafone either. I'm in Auckland and I've tried different phones etc, and still doesn't seem to do anything. Oh well, will wait until morning I guess! It appears people on Facebook are having issues too according to the 2Degrees page. Maybe just affecting Auckland?

jbard

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Reply # 574774 29-Jan-2012 23:01
CamH: Strange, not roaming on Vodafone either. I'm in Auckland and I've tried different phones etc, and still doesn't seem to do anything. Oh well, will wait until morning I guess! It appears people on Facebook are having issues too according to the 2Degrees page. Maybe just affecting Auckland? Can you just force it to roam on vodafone? might help if you need to make a call now?

CamH

221 posts

Master Geek

Reply # 574775 29-Jan-2012 23:07
Tried to force roam on VF 2G and VF 3G and it didn't seem to want to register - could just be my phone on that however. Will just use the Vodafone sim for tonight - No biggie, will deal with it in the morning :)

richms

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Reply # 574777 29-Jan-2012 23:23
I just tried and made a call to an 0800 number fine, then thought I would try 200 so hung up, dialed 200 and now no signal on the phone... Weird.. edit: Signal came back, call to 200 worked and its asking for a pin. I have never called 200 before so no idea if that is normal or not, but I am on 1 bar of signal whereas normally I would have 3 or 4 and it was breaking up real bad on that call. Richard rich.ms

CamH

221 posts

Master Geek

Reply # 574779 29-Jan-2012 23:45
I seem to be getting some sort of functionality back, connecting to EDGE data, and every 4-5 times I try attempt a call I'll get a "you do not have enough credit to make this call" message (even though I have about $25 in credit according to the 2D site). Means they are working on it I guess!

tardtasticx

1928 posts

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Reply # 574789 30-Jan-2012 01:50
I called and got all of a sudden 2 texts both telling me the same Data pack has expired and that I dont have enough credit to renew them. Calls went through fine, and I have full service (2G though, I never ever get 3G here in Wattle Downs, Auckland) Sam, Auckland Skype: tardtasticx

1080p

979 posts

Ultimate Geek

Reply # 574802 30-Jan-2012 07:26
I called their service desk last night and it appeared offline (technical error message) but SMS & calls were fine AFAIK. Workstation: Intel DH67CL ~ i5-2500 ~ 4GB Corsair RAM (x2) ~ Intel X25-M 80GB SSD Laptop: Dell Inspiron 1564 ~ i5-520M ~ 4.00GB RAM ~ 500GB SATA HDD ~ Win7 Home Premium x64 Common misconceptions.

alasta

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Reply # 574917 30-Jan-2012 13:06
I didn't notice any problems yesterday but there was no 3G service at Wellington Cup on Saturday which was a major PITA.

shk292

81 posts

Master Geek

Reply # 575068 30-Jan-2012 19:51
I had loss of service last night (29/1), looked like the phone had a signal but unable to establish a data session or make a call. Strangely, wife's identical 2d phone was OK as was my phone with her SIM in it. All back to normal this morning. I think 2d must have had some sort of problem with their accounting system which locked out some accounts. It would be good if they'd come clean on here and say what the problem was.

scottjpalmer

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Reply # 575072 30-Jan-2012 20:12
shk292: It would be good if they'd come clean on here and say what the problem was. Give them a chance, today was a public holiday in Auckland where they are based.

shk292

81 posts

Master Geek

Reply # 575075 30-Jan-2012 20:20
scottjpalmer: shk292: It would be good if they'd come clean on here and say what the problem was. Give them a chance, today was a public holiday in Auckland where they are based. So if I'd been out in my boat fishing last night and wanted to call the coastguard then I should wait until 0800 Tuesday? Great

nakedmolerat

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Reply # 575076 30-Jan-2012 20:24
jbard: CamH: Strange, not roaming on Vodafone either. I'm in Auckland and I've tried different phones etc, and still doesn't seem to do anything. Oh well, will wait until morning I guess! It appears people on Facebook are having issues too according to the 2Degrees page. Maybe just affecting Auckland? Can you just force it to roam on vodafone? might help if you need to make a call now? you cant force to roam on vodafone inside 2degrees coverage area. it is not as simple as that

scottjpalmer

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Reply # 575078 30-Jan-2012 20:30
shk292: scottjpalmer: shk292: It would be good if they'd come clean on here and say what the problem was. Give them a chance, today was a public holiday in Auckland where they are based. So if I'd been out in my boat fishing last night and wanted to call the coastguard then I should wait until 0800 Tuesday? Great No you should call the Coastguard on VHF Marine Channel 16. If you want urgent attention from 2degrees call their help desk.

johnr

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Reply # 575079 30-Jan-2012 20:31
shk292: scottjpalmer: shk292: It would be good if they'd come clean on here and say what the problem was. Give them a chance, today was a public holiday in Auckland where they are based.? So if I'd been out in my boat fishing last night and wanted to call the coastguard then I should wait until 0800 Tuesday? Great No you should have a marine radio for backup Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

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