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  Reply # 633297 31-May-2012 12:12 Send private message

I wonder how we could get an answer for this. It's the primary reason right now we are having trouble getting customers to switch to VDSL.

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  Reply # 633300 31-May-2012 12:13 Send private message

We had VDSL installed a while back. The ISP recommended the $400 connection and wiring due to how often the connection only installs fail.

I requested a connection only install anyway. It failed. A tech was booked to fix it and they assumed it would be something in the internal wiring. I had to argue to not pay the fee until the cause was found.

Turns out the pair wasn't connected at the road side. Once they sorted that it turned out the pair was already terminated at a house 100m up the road. Once they sorted that there was a fault in a joint in the underground to out house.

There wasn't anything wrong with our internal wiring - which I knew as I'd already replaced and tested it beforehand.




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  Reply # 633307 31-May-2012 12:25 Send private message

hads: ...Turns out the pair wasn't connected at the road side. Once they sorted that it turned out the pair was already terminated at a house 100m up the road. Once they sorted that there was a fault in a joint in the underground to out house. ...


Unfortunately, this is rather common.

VDSL 'Connection Only' requires a Tech to visit the cabinet (if required), jumper a couple of things and tootle off assuming it's completed.

With a C&W, the tech will visit the premises as well, test end-to-end connectivity and generally wont leave till the service has sync'd.
I say 'generally' ... as I've had cases where the tech has walked out leaving wires hanging and an unfinished service :(

If you're not concerned about a possible outage, and already have a VDSL capable splitter installed - connection only may save you $99.
We do encourage clients to take the C&W, as it solves a lot of headaches. A crude way to think about it is that the extra $99 is an insurance .... although insuring against an inept tech shouldn't really have to happen, but that's life.

Just to clarify, C&W doesn't include internal wiring (except to a split DSL circuit)- it's still to the demark only.
Some techs will be nice and do extra, but they're not obliged to.
Not sure if hads was inferring they would have, but it's a common misconception - one that catches a few out.


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  Reply # 633311 31-May-2012 12:34 Send private message

 VDSL 'Connection Only' requires a Tech to visit the cabinet (if required), jumper a couple of things and tootle off assuming it's completed.


It just seems to be an odd system, surely a "Connection" should refer to the connection actually being available to the demarc - a little pointless if it's not.





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  Reply # 633313 31-May-2012 12:44 Send private message

hads: It just seems to be an odd system, surely a "Connection" should refer to the connection actually being available to the demarc - a little pointless if it's not.


The name is a little ambiguous to some.

If the client is currently on a non VDSL card, they have to be physically moved to one.
Similar if they don't have a DSL connection at all at that site - they have to physically jumper it.

Most ADSL->VDSL transitions require a tech to perform physical work at the cabinet currently.

Same service transitions, ie: EUBA->EUBA/WVS->WVS (such as ISP change etc) are logical changes, so don't require any physical work.  (Sometimes EUBA->WVS is also logical if the port is both EUBA/WVS capable ... since they're both Eth products)
I guess as VDSL becomes more common, logical only changes will become more common.

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  Reply # 633356 31-May-2012 13:18 Send private message

To be honest, from the response to my original question, VDSL sounds like more hassle and expense than I can justify at the moment. I've got no trouble whipping through my data cap as it is (last day of the month and I had .3 GB left as of this morning.) Thanks for the replies. I guess I'll revisit the situation later when/if transitioning from ADSL is more cost effective.

Zo

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