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866 posts

Ultimate Geek
+1 received by user: 40


Topic # 104011 12-Jun-2012 21:05 Send private message

Ok so the dreaded buffering issue has returned to Snap. Trying to watch the keynote is such a pain. I would expect this to come from other ISPs but not Snap. Anyone else experiencing the same?

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2246 posts

Uber Geek
+1 received by user: 88

Subscriber

  Reply # 639931 12-Jun-2012 21:39 Send private message

Yeah the final 15 minutes were terrible for me.
I'm picking overload issues... I'll wait for a Vidcast download to watch the final part I suppose.

200 posts

Master Geek


  Reply # 640180 13-Jun-2012 13:01 Send private message

Just a thought,

You were trying to watch a keynote a few hours after it was released along with probably another million people globally from a CDN hosted in America ?
I could see that potentially being slow due to international transit / the CDN on the other end.




723 posts

Ultimate Geek
+1 received by user: 155

Trusted
Snap Internet

  Reply # 640215 13-Jun-2012 14:15 Send private message

Hey guys,

Bad news and good news, we discovered a problem, but it should be resolved now.

Please let us know if you continue to have issues!

Cheers.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



156 posts

Master Geek
+1 received by user: 2


  Reply # 640385 13-Jun-2012 20:26 Send private message

Yup also unable to Stream movie rentals tonight via Apple Servers (AppleTV) 

51 posts

Master Geek


  Reply # 644040 20-Jun-2012 21:52 Send private message

I am having issues with hulu streaming via unblock-us. I used to be on Vodafone until a few weeks ago, I swapped to snap for their caps.
While my download speeds are excellent, streaming seems to be hit and miss (more miss then hit)
I have send a ticket to support. What's the chances this will actually change things?


156 posts

Master Geek
+1 received by user: 2


  Reply # 644450 21-Jun-2012 20:35 Send private message

Snap have had streaming issues for a little while now, and it appears to have got worse since they increased there caps? (seems like they increased the data caps per user but didn't increase overall bandwidth in) hence the link is suffering?

I've emailed in to Snap's support que aswell, User ID: scottk . Didn't get much of a useful response, seemed pretty generic.

I am changing providers this month or the next, I'll pay a little more, but performance is what I want. If I want 200gb's I'll pay for it. 

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