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Forums › Snap › Some feedback on not choosing Snap
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108 posts

Master Geek
  Reply # 643273 19-Jun-2012 16:25 Send private message

smudger: I'm looking forward to being online with Snap VDSL....but so far my experience is a little slower, 6 days since i did things online and still NOTHING happening.



not really SNAP problem here - chorus need to do the change and i think it up to 7 working days is the SLA after it get submitted.

27 posts

Geek
  Reply # 643279 19-Jun-2012 16:36 Send private message

Yes, except that they still havn't even charged the credit card which they say they will do before they start.

bagheera:
smudger: I'm looking forward to being online with Snap VDSL....but so far my experience is a little slower, 6 days since i did things online and still NOTHING happening.



not really SNAP problem here - chorus need to do the change and i think it up to 7 working days is the SLA after it get submitted.

21 posts

Geek

Subscriber
  Reply # 644005 20-Jun-2012 20:28 Send private message

CeeGee:
SamF: CeeCee; Did you ever get your line checked / a splitter installed or are your issues above and beyond that?


No, I didn't Sam, but Snap did.   I paid Snap the fee they requested at the time to do all that. I figured They were the one offering the service and i didn't want to get into arguments later about who was responsible for what if things didn't work.

That said, they did send a tech who installed a splitter.  Given the distance from the cabinet, I get relatively good speed (3 Mbs) between 3:00 and 6:00 am most weeks, so the installation itself appears ok. It worked fine for a few months, but now its just that the afternoon and evening speeds drag to a crawl.




Bloody heck, this is what you get typing on a tablet without reading glasses - that is 3MB not Mb.  Saw Chorus working down the street earlier this week and now the speed is  way up in the evenings. Coincidence? Placebo effect ? Wink


Charlie



256 posts

Ultimate Geek

Trusted
Subscriber
  Reply # 644035 20-Jun-2012 21:40 Send private message

 
Bloody heck, this is what you get typing on a tablet without reading glasses - that is 3MB not Mb.  Saw Chorus working down the street earlier this week and now the speed is  way up in the evenings. Coincidence? Placebo effect ? Wink


Charlie




I've seen much worse. Some GZers are only on a few milli-bits per second. Must be excruciatingly difficult to access the interwebs.

David.





200 posts

Master Geek
  Reply # 644105 21-Jun-2012 05:08 Send private message

CeeGee:
CeeGee:
SamF: CeeCee; Did you ever get your line checked / a splitter installed or are your issues above and beyond that?


No, I didn't Sam, but Snap did.   I paid Snap the fee they requested at the time to do all that. I figured They were the one offering the service and i didn't want to get into arguments later about who was responsible for what if things didn't work.

That said, they did send a tech who installed a splitter.  Given the distance from the cabinet, I get relatively good speed (3 Mbs) between 3:00 and 6:00 am most weeks, so the installation itself appears ok. It worked fine for a few months, but now its just that the afternoon and evening speeds drag to a crawl.




Bloody heck, this is what you get typing on a tablet without reading glasses - that is 3MB not Mb.  Saw Chorus working down the street earlier this week and now the speed is  way up in the evenings. Coincidence? Placebo effect ? Wink


Charlie




I'd expect that would have had something to do with it, Maybe there was a broken backhaul link or faulty port etc for upstream.
These days most ISPs have pretty good morning / day / evening performance so would be interesting asking other people in your area if they noticed a difference.

21 posts

Geek

Subscriber
  Reply # 652634 8-Jul-2012 20:46 Send private message

McGee: What's your sync's out of interest 


Here's the tech stuff guys, I just use it, not interpret it

Laughing


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