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128 posts

Master Geek
+1 received by user: 6


Topic # 106153 18-Jul-2012 19:09 Send private message

I will see how smooth the switch is over the next week or two as I have been told it could take up to 10 working days.  I hope it's quicker than that.

I will share with you my experience with Snap once up and running.

I have signed up for the 255gb data+landline package @ $115/month

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401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 657941 18-Jul-2012 19:14 Send private message

zhuyan: I will share with you my experience with Snap once up and running.


Thanks for that, I'll definitely be interested to see ow it goes. 

2772 posts

Uber Geek
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  Reply # 657955 18-Jul-2012 19:39 Send private message

zhuyan: I will see how smooth the switch is over the next week or two as I have been told it could take up to 10 working days.  


Thanks for the word of warning on that. I'm moving into a new flat in a week and a half and I can't have the connection set up before that because the existing tenant is still there, but it sounds like I should give Snap a call tomorrow and get myself in the queue if I want to be connected as soon as I move in.



128 posts

Master Geek
+1 received by user: 6


  Reply # 658379 19-Jul-2012 12:50 Send private message

First update :

Just got a text message from Snap to advise the new connection has been booked for 25/07, exactly five working days from yesterday when I signed up

My Vodafone billing due on 25th of each month so this works out quite well for me.

1793 posts

Uber Geek
+1 received by user: 212


  Reply # 659628 21-Jul-2012 17:27 Send private message

I've also just switched to snap; been on my new connection for a couple of days now... very pleased so far! Had a couple of dealings with their help desk and also very impressed with them, very friendly and helpful. Now just waiting on a Fritzbox so I can get onto VDSL; should be within the next 1-2 weeks I believe :)

382 posts

Ultimate Geek
+1 received by user: 35


  Reply # 661026 24-Jul-2012 14:15 Send private message

I also switched to snap recently for VDSL,

Cant complain about the service, received modem the next day and it was connected on the date specified

I had one issue which I don't think was their fault, it suddenly stopped working. I could sync but it refused to authenticate
They got Chorus to fix what they had to do and I was up and running the following day

Both times I have called the help desk they have answered within 30 seconds


647 posts

Ultimate Geek
+1 received by user: 121

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Snap Internet

  Reply # 661729 25-Jul-2012 13:14 Send private message

zhuyan: First update :

Just got a text message from Snap to advise the new connection has been booked for 25/07, exactly five working days from yesterday when I signed up

My Vodafone billing due on 25th of each month so this works out quite well for me.


Hi zhuyan, Your transition to Snap has just completed, Let us know how it goes! :)

^RO




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





128 posts

Master Geek
+1 received by user: 6


  Reply # 661935 25-Jul-2012 18:18 Send private message

Hi Ralph, thanks for the update; I did get a text msg advising of the completion while I was at work.

Just got home; did the set-up in 1 minute and now all up and running

I have my PC in the lounge while my wireless modem/router is in the hallway. I have got two laptops, 2 iPhones, one iPad 2 and 1 ipod touch in the same wifi network. I use two cordless phone at home with a filter at the jackport. I don't have Master Splitter installed

Speed wise, pretty much similar to what I used to have from VF at this time of the day. Currently downloading at around 700-800kb/s

I am not a gamer so uploading doesn't really matter to me

Youtube on both PC and iPhone work both fine;

Also did a speed test with the below results:



Pretty happy so far; more to follow...

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