Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1218 posts

Uber Geek
+1 received by user: 118

Trusted

Topic # 106237 19-Jul-2012 23:24 Send private message

I find snap's customer service to be excellent and I particularly like the level of presence they have on the Internet.  However, what would be really great is if they had a web chat feature on their main site so that we could chat with customer services that way.

I find web chat to be very quick and convenient and a much more efficient communication method than using the phone (SO 20th century!! Laughing)

Create new topic
336 posts

Ultimate Geek
+1 received by user: 21


  Reply # 658786 19-Jul-2012 23:32 Send private message

Totally agree.  That would be awesome.




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

699 posts

Ultimate Geek
+1 received by user: 143

Trusted
Snap Internet

  Reply # 658787 19-Jul-2012 23:34 Send private message

We think you should move to Christchurch Sam :P

The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :) 

^NM




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



7358 posts

Uber Geek
+1 received by user: 408


  Reply # 658788 19-Jul-2012 23:34 Send private message

some use twitter instead. Webchat is ok, but the person at the other end may not be able to answer the question straight away, and the medium almost requires immediate answers. Often comapnies will use livechat for sales, but not support.



1218 posts

Uber Geek
+1 received by user: 118

Trusted

  Reply # 658868 20-Jul-2012 08:39 Send private message

RalphFromSnap: We think you should move to Christchurch Sam :P


Is that a job offer? :D

RalphFromSnap:The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :)


Yeah fair call, I'd rather speak to a tech on the phone than a non-technical person on webchat!


11136 posts

Uber Geek
+1 received by user: 557

Trusted
Subscriber

  Reply # 659319 20-Jul-2012 20:52 Send private message

I got my vdsl looked at over twitter. That seems to work perfectly for things like that.




Richard rich.ms

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap refuses to replace faulty gear
Created by Brendan, last reply by sorceror on 26-Oct-2014 21:19 (33 replies)
Pages... 2 3


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by joker97 on 26-Oct-2014 20:58 (66 replies)
Pages... 3 4 5


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)

iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by dickytim on 26-Oct-2014 12:32 (116 replies)
Pages... 6 7 8



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.