Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



924 posts

Ultimate Geek

Trusted

Topic # 106237 19-Jul-2012 23:24 Send private message

I find snap's customer service to be excellent and I particularly like the level of presence they have on the Internet.  However, what would be really great is if they had a web chat feature on their main site so that we could chat with customer services that way.

I find web chat to be very quick and convenient and a much more efficient communication method than using the phone (SO 20th century!! Laughing)

Create new topic
302 posts

Ultimate Geek


  Reply # 658786 19-Jul-2012 23:32 Send private message

Totally agree.  That would be awesome.




Toys:  Samsung Galaxy S2 (Telecom), iPad 4, Roku, iPod Touch 4, Dell Inspiron 17R SE laptop, Sony 40CX520 TV, TiVo x2, Snap ADSL.

407 posts

Ultimate Geek

Trusted
Snap Internet

  Reply # 658787 19-Jul-2012 23:34 Send private message

We think you should move to Christchurch Sam :P

The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :) 

^NM




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Team:
^MC Michelle Clements
^AL Allan Loveday
^RO Ricky Owens
^ST Sam Taylor

4459 posts

Uber Geek


  Reply # 658788 19-Jul-2012 23:34 Send private message

some use twitter instead. Webchat is ok, but the person at the other end may not be able to answer the question straight away, and the medium almost requires immediate answers. Often comapnies will use livechat for sales, but not support.



924 posts

Ultimate Geek

Trusted

  Reply # 658868 20-Jul-2012 08:39 Send private message

RalphFromSnap: We think you should move to Christchurch Sam :P


Is that a job offer? :D

RalphFromSnap:The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :)


Yeah fair call, I'd rather speak to a tech on the phone than a non-technical person on webchat!


8899 posts

Uber Geek

Trusted
Subscriber

  Reply # 659319 20-Jul-2012 20:52 Send private message

I got my vdsl looked at over twitter. That seems to work perfectly for things like that.




Richard rich.ms

Create new topic
Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Sky outbid for EPL rights (Premier League Pass discussion)
Created by JonnyCam, last reply by Benoire on 19-Jun-2013 23:03 (234 replies)
Pages... 14 15 16


I am been sued - HELP!
Created by BaaaaD, last reply by mattwnz on 19-Jun-2013 22:59 (54 replies)
Pages... 2 3 4


Orcon Genius Go discussion
Created by freitasm, last reply by ptinson on 19-Jun-2013 21:22 (46 replies)
Pages... 2 3 4


Slingshot Global Mode announced
Created by freitasm, last reply by 1080p on 19-Jun-2013 23:01 (45 replies)
Pages... 2 3


Condenser Dryer: anyone has one?
Created by joker97, last reply by graemew on 18-Jun-2013 21:08 (31 replies)
Pages... 2 3


Slow YouTube Response
Created by SneakerPimps, last reply by mercutio on 18-Jun-2013 21:34 (23 replies)
Pages... 2


Suggestions for good Windows FTP client please?
Created by freitasm, last reply by Ragnor on 19-Jun-2013 22:47 (21 replies)
Pages... 2


Anyone else watching paint dry?
Created by gnfb, last reply by DravidDavid on 19-Jun-2013 19:53 (40 replies)
Pages... 2 3



Geekzone Jobs »
Most recent NZ jobs in technology:

Website needed
Posted 19-Jun-2013 22:38

Solution Architect - Pre-Sales element!
Posted 19-Jun-2013 22:38

Senior Business Analyst
Posted 19-Jun-2013 19:38

Java Developer
Posted 19-Jun-2013 19:38

RF Tester
Posted 19-Jun-2013 19:38

Motivated Systems Administrator
Posted 19-Jun-2013 19:38

Senior ASP.Net Developer
Posted 19-Jun-2013 19:38


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.