Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1216 posts

Uber Geek
+1 received by user: 117

Trusted

Topic # 106237 19-Jul-2012 23:24 Send private message

I find snap's customer service to be excellent and I particularly like the level of presence they have on the Internet.  However, what would be really great is if they had a web chat feature on their main site so that we could chat with customer services that way.

I find web chat to be very quick and convenient and a much more efficient communication method than using the phone (SO 20th century!! Laughing)

Create new topic
336 posts

Ultimate Geek
+1 received by user: 21


  Reply # 658786 19-Jul-2012 23:32 Send private message

Totally agree.  That would be awesome.




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

693 posts

Ultimate Geek
+1 received by user: 140

Trusted
Snap Internet

  Reply # 658787 19-Jul-2012 23:34 Send private message

We think you should move to Christchurch Sam :P

The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :) 

^NM




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



7319 posts

Uber Geek
+1 received by user: 407


  Reply # 658788 19-Jul-2012 23:34 Send private message

some use twitter instead. Webchat is ok, but the person at the other end may not be able to answer the question straight away, and the medium almost requires immediate answers. Often comapnies will use livechat for sales, but not support.



1216 posts

Uber Geek
+1 received by user: 117

Trusted

  Reply # 658868 20-Jul-2012 08:39 Send private message

RalphFromSnap: We think you should move to Christchurch Sam :P


Is that a job offer? :D

RalphFromSnap:The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :)


Yeah fair call, I'd rather speak to a tech on the phone than a non-technical person on webchat!


11113 posts

Uber Geek
+1 received by user: 544

Trusted
Subscriber

  Reply # 659319 20-Jul-2012 20:52 Send private message

I got my vdsl looked at over twitter. That seems to work perfectly for things like that.




Richard rich.ms

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Who Audits IRD?
Created by gundar, last reply by gundar on 22-Oct-2014 13:00 (15 replies)

American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by SellShed on 22-Oct-2014 11:54 (42 replies)
Pages... 2 3


Spark Socialiser
Created by freitasm, last reply by old3eyes on 22-Oct-2014 10:37 (26 replies)
Pages... 2


Overcharged by Slingshot for months - warning to existing customers
Created by dusty42, last reply by richms on 21-Oct-2014 19:15 (27 replies)
Pages... 2


Snap have failed our company!
Created by dafman, last reply by toejam316 on 22-Oct-2014 13:03 (25 replies)
Pages... 2


Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)

iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by dickytim on 22-Oct-2014 12:46 (60 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.