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1253 posts

Uber Geek
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Topic # 106237 19-Jul-2012 23:24 Send private message

I find snap's customer service to be excellent and I particularly like the level of presence they have on the Internet.  However, what would be really great is if they had a web chat feature on their main site so that we could chat with customer services that way.

I find web chat to be very quick and convenient and a much more efficient communication method than using the phone (SO 20th century!! Laughing)

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346 posts

Ultimate Geek
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  Reply # 658786 19-Jul-2012 23:32 Send private message

Totally agree.  That would be awesome.

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Snap Internet

  Reply # 658787 19-Jul-2012 23:34 Send private message

We think you should move to Christchurch Sam :P

The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :) 

^NM




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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  Reply # 658788 19-Jul-2012 23:34 Send private message

some use twitter instead. Webchat is ok, but the person at the other end may not be able to answer the question straight away, and the medium almost requires immediate answers. Often comapnies will use livechat for sales, but not support.



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  Reply # 658868 20-Jul-2012 08:39 Send private message

RalphFromSnap: We think you should move to Christchurch Sam :P


Is that a job offer? :D

RalphFromSnap:The only issue with having a web chat feature would be having someone to man it most of the time. 
Most of us that are on the social media front are either engineers, techs etc in one or another department so we try our hardest to keep an eye on things :)


Yeah fair call, I'd rather speak to a tech on the phone than a non-technical person on webchat!


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  Reply # 659319 20-Jul-2012 20:52 Send private message

I got my vdsl looked at over twitter. That seems to work perfectly for things like that.




Richard rich.ms

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