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1216 posts

Uber Geek
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Topic # 106475 24-Jul-2012 20:16 Send private message

I sent an email today via snap's smtp server and received the following bounce message:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

              <[recipient]@gmail.com>

The reason for the problem:
4.3.2 - Not accepting messages at this time 421-'4.7.0 [202.37.100.104      10] Our system has detected an unusual rate of\n4.7.0 unsolicited mail originating from your IP address. To protect our\n4.7.0 users from spam, mail sent from your IP address has been temporarily\n4.7.0 blocked. Please visit http://www.google.com/mail/help/bulk_mail.html\n4.7.0 to review our Bulk Email Senders Guidelines. go9si25674943pbc.307'


This appears to indicate that Google's mail servers consider snap's SMTP server to be sending spam!

Has anyone else had any similar errors to this?

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36 posts

Geek


  Reply # 661528 25-Jul-2012 10:33 Send private message

Sad to say that I've just shutdown my account with snap after being with them for around 6 years. The 2 days of disconnection a couple of weeks ago & now this - I realize someone sending 70,000 spam emails isn't there fault but it's a final straw for me. I also just waited 20 minutes on the phone for them, back in the day it was an answer within a minute. 

699 posts

Ultimate Geek
+1 received by user: 143

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Snap Internet

  Reply # 661741 25-Jul-2012 13:35 Send private message

Hi Everyone,

Yes, this was due to a compromised email account sending spam from our SMTP server last night.
Although this was quickly identified & stopped, some of these emails had already been processed.

We have made changes to our email security appliances to avoid this happening again!

I apologise for the inconvenience this may be causing.

^RO




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





1216 posts

Uber Geek
+1 received by user: 117

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  Reply # 661744 25-Jul-2012 13:38 Send private message

Cheers for the update Ricky.



1216 posts

Uber Geek
+1 received by user: 117

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  Reply # 662882 27-Jul-2012 12:00 Send private message

FYI, still getting bounces from some servers:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

<[recipient]@clear.net.nz>

The reason for the problem:
4.3.2 - Not accepting messages at this time 550-'Too many invalid recipients'

 
Reporting-MTA: dns; unit0.ironport.snap.net.nz

Final-Recipient: rfc822;[recipient]@clear.net.nz
Action: delayed
Status: 4.3.2
Diagnostic-Code: smtp; 4.3.2 - Not accepting messages at this time 550-'Too many invalid recipients' (delivery attempts: 2)
Will-Retry-Until: 29 Jul 2012 20:13:46 +1200



1216 posts

Uber Geek
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  Reply # 665019 31-Jul-2012 22:35 Send private message

Clear still bouncing mail as of today.

200 posts

Master Geek


  Reply # 665025 31-Jul-2012 22:40 Send private message

Hello.




Welcome to the Internet. 



1216 posts

Uber Geek
+1 received by user: 117

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  Reply # 665028 31-Jul-2012 22:47 Send private message

LOL, more like; welcome to your spammer compromised mail server! :D

The Game.
3038 posts

Uber Geek
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Think Concepts
Subscriber

  Reply # 665073 1-Aug-2012 00:45 Send private message

Hmm, that's rather annoying, I use this for server reports (possibly about time I set up my own)




Michael Murphy
[Twitter] [Last.fm] [IPv6 Sage]

Everything I say here is my own opinion and not that of my employer.

200 posts

Master Geek


  Reply # 665091 1-Aug-2012 02:13 Send private message

I moved my domain mx to google directly to bypass any of these issues of local SMTP / ISP related problems. 

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Uber Geek
+1 received by user: 403

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  Reply # 665093 1-Aug-2012 05:10 Send private message

McGee: I moved my domain mx to google directly to bypass any of these issues of local SMTP / ISP related problems. 


What is the cost to do that? Does that mean google handles all your email for you?

699 posts

Ultimate Geek
+1 received by user: 143

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Snap Internet

  Reply # 665136 1-Aug-2012 08:44 Send private message

Hi Everyone,

Clear.net.nz emails are now being delivered as per normal.
All the delayed messages have been processed overnight.

Let me know if you are still having any problems,

Cheers
^RO




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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