Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

BTR



450 posts

Ultimate Geek
+1 received by user: 94


Topic # 111213 27-Oct-2012 15:10 Send private message

I have my home connection with Snap on a Business Promo plan due to work having a fibre connection and paying a fortune for it.

As it turns out I have hit my data cap which has reduced me to dial up speeds, this I am not worried about BUT part of our deal with Snap is that I have unmetered access between work and home as I need to be able to login to perform maintenance or fix issues to that could cause downtime without having to drive 30km to work.

With Snap restricting my connection that has also stopped my remote access into work, I have called them about that asking them to just remove the restriction for the external IP range that we use. They refused saying they couldn't do anything until Monday.

This has annoyed me as it means I am now running completely blind at work and because 3G coverage in my area is  poor I can't even use my iPad or iPhone to login. 


I think I will be contacting our account manager on Monday for a please explain.

Create new topic
1160 posts

Uber Geek
+1 received by user: 136


  Reply # 707587 27-Oct-2012 19:44 Send private message

i don't think they can make only some of your traffic slow, you might have to buy more data, providing you can do that on snap.













645 posts

Ultimate Geek
+1 received by user: 118

Trusted
Snap Internet

  Reply # 707672 27-Oct-2012 23:47 Send private message

Hi BTR,

I will need to get this checked for you.
Can you please messages me your username or account number and I will remove the rate limit asap.

^RO

 




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



BTR



450 posts

Ultimate Geek
+1 received by user: 94


  Reply # 708299 29-Oct-2012 11:53 Send private message

RalphFromSnap: Hi BTR,

I will need to get this checked for you.
Can you please messages me your username or account number and I will remove the rate limit asap.

^RO

 



Thanks but I have already emailed the business support team.

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by marmel on 15-Sep-2014 21:38 (106 replies)
Pages... 6 7 8


Moment of Truth?
Created by BarTender, last reply by ajobbins on 15-Sep-2014 21:37 (80 replies)
Pages... 4 5 6


Spark DNS Issues - Amazing - Broadband Service Alert
Created by PeteS, last reply by Demeter on 15-Sep-2014 14:13 (307 replies)
Pages... 19 20 21


hp bios update
Created by foxy38, last reply by foxy38 on 14-Sep-2014 19:08 (26 replies)
Pages... 2


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by joker97 on 15-Sep-2014 16:11 (69 replies)
Pages... 3 4 5


Have $10,000, now what?
Created by Unregistered, last reply by pbgben on 15-Sep-2014 12:51 (44 replies)
Pages... 2 3


Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by nunz on 15-Sep-2014 20:25 (231 replies)
Pages... 14 15 16


Apple Watch - It's official!
Created by dickytim, last reply by joker97 on 13-Sep-2014 11:53 (60 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.