Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

BTR



339 posts

Ultimate Geek
+1 received by user: 61


Topic # 111213 27-Oct-2012 15:10 Send private message

I have my home connection with Snap on a Business Promo plan due to work having a fibre connection and paying a fortune for it.

As it turns out I have hit my data cap which has reduced me to dial up speeds, this I am not worried about BUT part of our deal with Snap is that I have unmetered access between work and home as I need to be able to login to perform maintenance or fix issues to that could cause downtime without having to drive 30km to work.

With Snap restricting my connection that has also stopped my remote access into work, I have called them about that asking them to just remove the restriction for the external IP range that we use. They refused saying they couldn't do anything until Monday.

This has annoyed me as it means I am now running completely blind at work and because 3G coverage in my area is  poor I can't even use my iPad or iPhone to login. 


I think I will be contacting our account manager on Monday for a please explain.

Create new topic
1063 posts

Uber Geek
+1 received by user: 121


  Reply # 707587 27-Oct-2012 19:44 Send private message

i don't think they can make only some of your traffic slow, you might have to buy more data, providing you can do that on snap.













615 posts

Ultimate Geek
+1 received by user: 97

Trusted
Snap Internet

  Reply # 707672 27-Oct-2012 23:47 Send private message

Hi BTR,

I will need to get this checked for you.
Can you please messages me your username or account number and I will remove the rate limit asap.

^RO

 




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle Clements
^RO Ricky Owens
^MW Michael Wadman

BTR



339 posts

Ultimate Geek
+1 received by user: 61


  Reply # 708299 29-Oct-2012 11:53 Send private message

RalphFromSnap: Hi BTR,

I will need to get this checked for you.
Can you please messages me your username or account number and I will remove the rate limit asap.

^RO

 



Thanks but I have already emailed the business support team.

Create new topic





Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 23-Apr-2014 23:13 (93 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by surfisup1000 on 23-Apr-2014 21:27 (58 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by joker97 on 23-Apr-2014 22:37 (737 replies)
Pages... 48 49 50


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.