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628 posts

Ultimate Geek
+1 received by user: 119

Topic # 111213 27-Oct-2012 15:10 Send private message

I have my home connection with Snap on a Business Promo plan due to work having a fibre connection and paying a fortune for it.

As it turns out I have hit my data cap which has reduced me to dial up speeds, this I am not worried about BUT part of our deal with Snap is that I have unmetered access between work and home as I need to be able to login to perform maintenance or fix issues to that could cause downtime without having to drive 30km to work.

With Snap restricting my connection that has also stopped my remote access into work, I have called them about that asking them to just remove the restriction for the external IP range that we use. They refused saying they couldn't do anything until Monday.

This has annoyed me as it means I am now running completely blind at work and because 3G coverage in my area is  poor I can't even use my iPad or iPhone to login. 

I think I will be contacting our account manager on Monday for a please explain.

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1211 posts

Uber Geek
+1 received by user: 150

  Reply # 707587 27-Oct-2012 19:44 Send private message

i don't think they can make only some of your traffic slow, you might have to buy more data, providing you can do that on snap.

737 posts

Ultimate Geek
+1 received by user: 171

Snap Internet

  Reply # 707672 27-Oct-2012 23:47 Send private message


I will need to get this checked for you.
Can you please messages me your username or account number and I will remove the rate limit asap.




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628 posts

Ultimate Geek
+1 received by user: 119

  Reply # 708299 29-Oct-2012 11:53 Send private message

RalphFromSnap: Hi BTR,

I will need to get this checked for you.
Can you please messages me your username or account number and I will remove the rate limit asap.



Thanks but I have already emailed the business support team.

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