Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
6099 posts

Uber Geek
+1 received by user: 212


  Reply # 755655 4-Feb-2013 16:18 Send private message

XxJAGERMASTERxX: Snap has given me the best support I've ever had with an isp. I've been with telecom and Vodafone beforehand and both seem to have international call centers (or employ people with very heavy accents) and don't help at all or i cant understand them.

I've been with snap coming up 3-4 months, have had a couple of hiccups but everything got sorted out fast and haven't looked back



Although you can get bad support fromr NZ based support people too. The benefits I have found with overseas based support, is that they seem to be available all hours (I think telecoms is 24 hour), and also there is often no waiting on hold. Which with NZ support can be a problem. I was on hold with my bank for 30 minutes, and they have a NZ based call centre.
I haven't had any problems understanding telecoms support people, and often it seems to be answered by people with NZ accents anyway. 

8 posts

Wannabe Geek


  Reply # 766786 21-Feb-2013 01:32 Send private message

The benefits I have found with overseas based support, is that they seem to be available all hours (I think telecoms is 24 hour)


Just a quick note:  Snap is 24/7 as well.

337 posts

Ultimate Geek
+1 received by user: 21


  Reply # 766793 21-Feb-2013 06:55 Send private message

I recently had a problem with snaps customer service, other than this issue its been great and always recommend them

Tried to order a Fritz!Fon
Called snap and ordered the device
Received no emails or notifications they were doing anything so I called back a few days later to confirm
They apologized and said it will be sent today (Friday)
Again, no emails so I called back (Tuesday) for a tracking number as I was charging it to an account I had to have it sent to same address on account)
Turns out, still not sent and there is no record of it
Steven S then personally went and posted it straight away for me and emailed a tracking number

They still charged me the $15 for postage and handling.
So there are a few cracks they need to sort, maybe an easy way to order extra devices from your account online might help

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by sir1963 on 21-Apr-2014 20:57 (127 replies)
Pages... 7 8 9


USA to NZ adapter?
Created by alexanderu, last reply by kiwigander on 21-Apr-2014 23:28 (17 replies)
Pages... 2


Trouble setting up Orcon UFB
Created by brakelateandturn, last reply by brakelateandturn on 21-Apr-2014 23:08 (14 replies)

Whats the best wife friendly media centre?
Created by amorpeth, last reply by jonolynn on 19-Apr-2014 20:20 (14 replies)

Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


VDSL - Latency to nearby Router is Insane
Created by SimplyNooby, last reply by SimplyNooby on 21-Apr-2014 23:18 (25 replies)
Pages... 2


galaxy s4 now on 4.4.2
Created by nzrock, last reply by jeffnz on 21-Apr-2014 12:52 (62 replies)
Pages... 3 4 5


TVNZ on Demand Jailbreak Detection
Created by TranceManNZ, last reply by hio77 on 18-Apr-2014 20:25 (12 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.